Customer Service Sales
Resume:
Jamie
Hancock
**** ****** **, *** ******* Village,
Makati, PH
***********@*****.***
Objectives
To gain a career placement position of employment in a reputable company, that has limitless opportunities of advancement.
Education
2002 Bachelor of Science – Major ing in Physical Mathemat ics GPA 5.8
1999 High School Complet ion
OP 6
Experience
December 2015 - Current Call Centre Agent
Oracle CMS Pacific Star Building – Makati, PH
Responsible for coordinating, motivating and leading a team of call centre staff Duties
- Monitoring random calls to improve quality, minimise errors and track call centre staff performance.
- Creating team rotas to ensure the call centre is manned effectively during core hours.
- Taking calls from members of the public.
- Working evenings, weekends and public holidays in order to meet service requirement.
- Receiving telephone bookings from members of the public.
- Keeping an accurate record of all call centre information and performance statistics.
- Undertaking remedial action to rectify any staff shortcomings.
- Managing customer relationship in pre-sales for an effective handover to post sales.
- Escalating issues to line managers when necessary May 2012 – November 2015 National Sales Manager
Australasian Safety Services Nationwide – Australia In charge of a team of 15 sales reps, and responsible for leading the development and implementation of all marketing programs and strategic sales activities. Also in command of ensuring that the companies and its customer goals are aligned and met.
Duties
- Interacting with guests regularly to gain feedback on quality & service effectiveness
- Managing staff levels to ensure that key target marketing areas are always covered.
- Advancing the company's strategic positioning with key accounts
- Maintaining strong and cordial relationships with corporate level sales and marketing managers
- Identifying and monitoring the performance of competitors in the market place.
- Providing excellent customer service to designated accounts.
- In the field generating sales on a daily basis.
- Responsible for account budgets, expenditure forecasts, and P&L accounts. July 2008 – May 2012 Retail store Manager
Wow Sight and Sound Oxley, QLD – Australia
Duties
Appropriately scheduling staff based on business trends to ensure adequate staffing at all times and puttting the customer at the heart of everything the retail store team does.
-Creating a buzz around new product launches.
-First class customer service and operational excellence.
-Giving expert advice to customers and advising them on product choice.
- Ordering more stock once existing levels reach a certain point. Skills
Sales Manager Role
- Able to lead and motivate staff to achieve business goals through clear communication
- Experience in a customer-facing sales setting.
- Having a deep understanding of customer needs.
- Thorough understanding of P&L accounts.
- Making sure that service levels never dip below sensational.
- Consistently maintaining high standards.
- Able to work a flexible schedule i.e. evenings and weekends.
- Can communicate effectively with team members and customers. National Sales Manager
- Identifying and exploiting business opportunities with both new and existing customers.
- Accurately assessing a customer’s needs & requirements.
- Used to establishing distributed/agent networks.
- Can negotiate skillfully in competitive situations
- Analysing market activity and trends
- Track record of meeting tight deadlines.
- Managing and developing distributor relationships
- Excellent telephone sales skills.
- Ability to travel plus work remotely and independently
- Experience of B2B, media and online sales.
- Creating innovative ways in which to build business from individual accounts
- Dealing with enquiries, quotations and tender requests.
- Proactive about pursuing extra sales and always striving for more.
- Creating budgets for project proposals.
- An expert in business networking.
References
John Blackwell – Owner – Kamalig Events Centre - 092******** Colby Reece – Collegue – Oracle CMS - 091********
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