Customer Service Sales

**** ***** ******, ***. ** Bronx, New York *****. PHONE: 347-***-****

EMAIL: ************@*****.***

Camille Sang-Armstrong

PROFILE

Over fifteen years of successful sales, marketing, administrative, client service and satisfaction in Telecommunications, Not for Profit, Education and Government industries.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment.

Recognized ability in managing resources, time frames, and multiple priorities as well as the ability to create strategic partnerships that helped achieve aggressive goals.

Proven ability to think outside the box and effect change using a solution based mindset retaining the ability to assess most situations quickly and adapt to the style that most fits the situation.

KEY STRENGTHS

Dynamic Communication and Interpersonal skills

Excellent Organizational and Administrative skills

Project Management

Active listening & problem sensitivity

Dedicated, innovative, and self-motivated team leader/player

Education and Training skills

Strategic Alliance

PROFESSIONAL EXPERIENCE

White River Valley Limited

EXECUTIVE ASSISTANT/OFFICE ADMINISTRATOR May 2014-August 2015

Managing the day-to-day operations of the office

First company contact by clients and visitors in person and on the phone

Organizing and maintaining files and records

Planning and scheduling meetings and appointments

Managing projects and conducting research

Preparing and editing correspondence, reports, and presentations

Preparation of all wages and salaries

Preparation and filing of all employee and company taxes

Responsibility for reviewing all company sales

Responsibility for all accounts receivables and payables

Providing quality customer service

Working in a professional environment

Bronx Charter School for Better Learning

TEACHER ASSISTANT Aug 2009 – Aug 2011

Assist teachers in their daily classroom targets

Work with students in small groups to drive classroom objectives

Supervise and execute educational instruction

Assist Technology Coordinator with the configuring and maintaining of school technology

New York City Department of Housing Preservation and Development

CASE MANAGER Oct 2006-July 2008

Consistent analysis of information submitted by participants with internal and external sources

Work with and offer support to other teams, agencies and groups in the achieving of organizational goals and objectives

Work with Landlords and tenants to ensure that relationships with the agency are maintained and current

Work with cases that are deemed Special Circumstances

Offer superior quality customer service to the public and its participants

Key Accomplishments:

Established myself as the “GO TO” person for hard to solve cases and solved in excess of 20 such cases.

Held the record for adding the most new tenants in the database daily

United Way of Jamaica

PROJECT MANAGER Jan 2005-Jan 2006

Responsible for staffing, training, coordinating, planning, organizing and controlling project staff and functions

Use market intelligence to appropriately segment and target corporate contributors

Setting, executing and achieving establish targets

Design and Implement data gathering and reporting systems

Prepare monthly and quarterly implementation schedules and financial reports for project’s funding agency

Key Accomplishment:

Successfully established data collecting framework to expand donor network

Knutsford Telecoms

OPERATIONS MANAGER Nov 2003-June 2005

Responsible for daily company operations and sales between local and internationally based clients and suppliers

Planning, organizing and controlling daily functions of the organization

Responsible for the maintenance of the organization’s financial records

Work along with company engineers to ensure that the technological framework of the business is always operational

Coordinated a cross functional resource engineering team across different countries

Prepare monthly Management and Financial reports for shareholders

Key Accomplishment:

Successfully presided over more than 100% growth in customer base

InfoChannel Ltd.

SENIOR SALES REPRESENTATIVE Nov 1999- Nov 2002

Telemarketing agent with responsibility for attracting new customers and servicing the Internet needs of the company’s clientele

Key account management, territory expansion and client needs fulfilment

Key Accomplishments:

Surpassed company sales quota consistently and up to 400 per cent

Sales Representative of the year 2000

EDUCATION

Master of Science in Psychology June 2011

University of Phoenix

Bsc. Marketing (Credit) June 2008

University College of the Caribbean (UCC)

COMMUNITY INVOLVEMENT

Past Sabbath School Superintendent

South Bronx S.D.A.

REFERENCES

Available upon request

Contact this candidate