Judy Xie

** ****** ** • Syosset, NY • 636-***-**** • acs8ev@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned IT professional with strong analytical and interpersonal skills. Enthusiastic, eager to learn, and result-focused, competent in managing multiple projects while meeting challenging deadlines. Successful in analyzing complex business problems and providing solutions that have helped retain core customers, expand product line, and win new sales. Adept at transferring concepts into prototypes and marketable products. Proven ability to interact with multiple stakeholders across business units to push the process forward. Strong persuasion, conflict management, and negotiation skills.

EMPLOYMENT HISTORY

Aclara Technologies, St. Louis, MO 07/2006 – Current

Principal Systems Engineer/Business Systems Analyst 09/2012 - current

09/2014 – current

Play the role of Technical Product Owner

• Enabled the marketing of various new and existing product lines under the same brand umbrella by consolidating legacy software systems into a unified UI and centralized data storage. (SaaS, Cloud, .NET, SQL, Web API, Service Bus Queue)

• Expedited product development by adopting Agile methodology to determine minimal viable product (MVP) and prioritize product backlog.

• Led the requirements gathering process to transfer epic level features into detailed actionable user stories.

• Assumed the role of obstacle remover and conflict resolver in daily standup, sprint planning, and sprint review. Contributed to increased team velocity and consistent on-time delivery.

• Enhanced customer satisfaction by conducting regular demo and feedback sessions with stakeholders and focus groups.

• Standardized Quality Assurance by establishing QA acceptance criteria and a triage process to track, escalate, and resolve bugs.

• Helped the team meet a tight field deployment schedule by filling in the QA role. Created a detailed testing plan and ran the full set of test cases for a complex remote download firmware process.

• Enabled customers who purchased different Aclara smart infrastructure solutions to schedule jobs across hybrid networks from a single user interface through a generic job scheduler.

• Improved the system data collection success rates by installing a data monitoring process to automate the retrieval of missing data.

09/2012 – 09/2014

Key contributor of a new smart infrastructure solution (standards-based, IPv6 to endpoints)

• Coordinated with Product Marketing, Software, Firmware, and Hardware to oversee the design, development, and testing of the system.

• Improved the troubleshooting capability by analyzing the network communications data captured in the system database and converting them into actionable information displayed on the screen.

• Expedited the pilot deployment by implementing a remote download firmware process to allow post-deployment bug fixing and firmware upgrade. Designed UI screens, software and firmware workflows, a conceptual data model, and interfaces to subsystems.

• Simplified device installation process and reduced dependency on external systems through new device self-registration and autonomous data bubble-up. Defined data exchange interfaces and software backend workflow.

• Created a dashboard screen to enable the network operator to monitor system health status and troubleshoot identified issues. The dashboard was well accepted by customers and became the most frequently used screen.

Other projects:

• Led information exchange and systems analysis sessions in a joint project with a major Chinese meter manufacturer. Acted as a liaison between the two companies for both technical and business issues.

• Designed communication interfaces for an Aclara module installed inside China State Grid meters. Became the SME in Sate Grid DL645 protocol.

• Wrote technical architecture documents to a major client (SoCal Gas) for a Radio Frequency communications system and a Meter Data Management system.

Senior Business Analyst 01/2008 – 09/2010

• Elicited and documented software functional requirements by working closely with Product Marketing, Subject Matter Experts, and Software architecture team.

• Facilitated cross functional team meetings to convert Marketing requirements into actionable technical work items, conceptual data model, and high level software design.

• Mitigated project risk by conducting impact analysis to identify major uncertainties and complexities, and take them into account in estimation and scheduling.

• Contributed to the faster release schedule by creating an Agile requirements gathering process to replace the legacy waterfall methodology.

• Fully acquainted with Scrum framework and helped a new team mature in three months by serving as the Scrum Master.

• Provided detailed software requirements for improving meter data collection efficiency through a multi-channel communication protocol.

• Transformed the UI screens of a legacy Oracle Form application into Web screens by using interactive screen mockups to convey the requirements and get prompt feedback from the stakeholders.

• Defined a data transmission interface between Aclara Metering systems and Mexico’s utilities Billing systems.

Enterprise Developer 07/2006 – 01/2008

Worked in a project for a highly distributed and scalable network data collection system using J2EE, WebLogic, JMS Queue, and Oracle 10g. The system communicates with metering end devices and interfaces with utility back office software applications.

• Enhanced the transaction scheduler to better utilize the power line network bandwidth.

• Designed and coded demand data collection, demand reset, and demand configuration.

• Created an automated build certification process to certify a new build. The process also assisted with detecting merging mistakes and defects in critical functional areas.

• Participated in setting up performance testing environment for a simulated 2.5M meter deployment.

Maritz, Inc., St. Louis, MO 11/2000 – 07/2006

Senior Software Engineer

Developed various Incentive and Award websites using 3-Tier web-based architecture (Model/View/Controller pattern), Java Servlet/JSP/XML/XSLT, and SQL 2000.

• Lead developer in Nissan Employee Award of Excellence Incentive Program and United Postal Service Award project.

• Designed and implemented a data transport package as part of Maritz Incentive Java framework.

• Developed user interface screens for Nissan and Infiniti Dealership Owner First programs.

• Created a web administration site on Linux for internal site management.

• Maintained and enhanced Maritz Web Deployment Tool, Project Management Tool, and Project Design and Preview Tool.

Amdocs, Inc., St. Louis, MO 05/1998 – 11/2000

Software Developer

Worked on telecommunication Order Management projects using C/C++, Java, Power Builder, XML, MQSeries, and BEA Tuxedo.

SOFTWARE SKILLS

TFS, SharePoint, Enterprise Architect (UML), ClearCase, ClearQuest, Rational Rose

Microsoft Visual Studio, Microsoft Test Manager, SQL Server Management, Oracle SQL Developer, Microsoft Office (Word, Visio, Access, PowerPoint),

SQL, J2EE, Java, JSP, Java Script, C++, C, HTML, XML, XSLT

EDUCATION

Master of Art, Information Technology Management, Webster University

Bachelor of Science, Computer Science, Lindenwood University

Bachelor of Science, Shanghai Jiaotong University

CERTIFICATE

Professional Scrum Master

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