Customer Service Sales

September **** to Current

January **** to December 2006

Jamie Semler

Summary

Results-oriented Corporate Trainer with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights

Training and development

Curriculum development and assessment

Cross-training specialist

Extensive knowledge of training methods

Team management

Excellent interpersonal and coaching skills

Exceptional communicator

Performance metrics

Trained in Versatile Sales Person (VSP) as

provided by Wilson Learning

Skilled multi-tasker

Strong problem solving ability

Deadline-oriented

Dedicated to process improvement

Meticulous attention to detail

Quality assurance and control

Superb time management skills

MS Office proficient

Customer Relationship Management software

(CRM)

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales

Consistently generated additional revenue through skilled sales techniques. Customer Assistance

Worked with company systems such as CRM and diligently completed all assigned tasks, working overtime as needed.

Training and Development

Developed departmental handbooks that presented criteria on how to navigate various departments. Trained and mentored over 30 new employees each year. Experience

Nationwide Biweekly Administrations, Inc.

Corporate Trainer

Xenia, OH

Analyzed each department's training needs and developed new training programs based on the analysis.Designed training modules that implemented strategic business practices and organizational behavior training concepts. Created testing and evaluation procedures. Offered specific training programs to help workers improve customer retention, sales and customer service. Presented training information via role playing, simulations and team exercises. Created effective training course objectives, course content and all materials. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction.Interviewed, hired and trained new quality customer service, customer relations, and sales representatives. Steak N Shake

Production and Service Trainer

Beavercreek, OH

Worked as Service/Production Trainer teaching new employees how to service guests and use the P.O.S. system. Trained for Shift Lead position while delivering an exceptional dining experience. Delivered helpful information about the dishes served. Assisted guests in a timely and respectful manner. Proactive cleaning and maintenance of silverware and dining room tables. Completed food preparation daily and evaluated inventory weekly.

Education

Sinclair Community College

Business Management

Dayton, OH

Coursework in Business, Economics and Organizational Development 5635 Coach Dr. E. Unit G, Kettering, OH 45440 - 937-***-**** (C) - ************@*****.***

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