Sales Customer Service

Jacklyn Bolan

Manager and Fashion Coordinator

Muncie, IN

*************@*****.*** - 765-***-****

Retail Sales Associate with 5 years in retail apparel, shoe and jewelry sales. Enjoys helping customers find products to

Meet their needs.

WORK EXPERIENCE

Manager and Fashion Coordinator

BA Little Bit of Texas - Muncie, IN - October 2013 to October 2015 Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in

recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales

floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling

cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer

shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all

new managers on store procedures and policies. Fashion Coordinator- marketing products in the store. Including signage and reconstructing store forms. Choosing clothing to be featured on the stores website and face book. Using social media (Instagram, twitter, face book) to market the products and merchandise that is available.

Sales associate

Finish Line - Muncie - March 2013 to February 2014 in

Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of

Merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges,

And security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and

shape. Replenished floor stock and processed shipments to ensure product availability for customers. Explained

information about the quality, value and style of products to Influence customer buying decisions. EDUCATION

Associate of Arts in Business

Ivy Tech - Muncie, IN

2016

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