Manager Service

** ******** ***** *******, ******* L*P *Y*

416-***-**** ****************@******.***

Domenic Benedetto

Objective

Offering extensive experience as a Service / Sales Manager successfully delivering business growth through outstanding communication and ability to develop relationships and trust with customers

Motivated

Business Growth

Networking

Communication

Interpersonal

Collaborative

Organized

Documentation

Quote Preparation

Accuracy

Follow-Up

Microsoft Office

Telamagic

Sales logics

Pref Guest

Experience

Service Manager

Performance Windows & Doors, Woodbridge, Ontario 2008 – April 2015

Improved overall customer experience, as well; internal communication between the sales team and service department. Successfully reduced builder/customer wait time and backlog of calls from 1000 to 300.

Managed 2 service coordinators, 5 service men

Customer service; direct homeowners, builders, site superintendents and suppliers

On-site visits for service, customer care, inspection and quality assurance

On-site inspections with suppliers

Managed and scheduled service calls for up to 50 different sites, ensuring efficiency in travel and time

Managed Scheduled service calls with homeowners and service coordinators of the site/builders.

Regular reporting to the General Manager and Owner of the company.

Responsible for vendor inquiries about products, services, warranties, and schedule showroom appointments

Providing salesmen with information and schedules for specific jobs and sites

Training new employees including service coordinators, and onsite service men.

Encouraging and implementing professionalism within the workplace and onsite to my team.

President

Global Fusion Distribution, Brampton, Ontario 2003 – 2008

Sales and purchasing of outdoor leisure products; fireplace mantels, outdoor fire pits, and accessories

Managed customer relations within Canada and the U.S

Sold to smaller businesses within Ontario, Mother Company targeted big box retailers, international companies.

28 Penhurst Court Markham, Ontario L3P 6Y9

416-***-**** ****************@******.***

Domenic Benedetto

Service Manager

Canadian Operations Manager

Healthstar Limited Incorporated, Brampton, Ontario 1998 – 2001

Managed and operated only Canadian location of the U.S based company including client care, buying, and selling

Bought and sold pharmaceutical food and beverage machinery, new and used.

Reported to the U.S operations on a monthly basis, as well as travelled to the main office in Massachusetts for conferences, meetings, etc.

Prepared reports regarding Canadians operations

Met with capital purchasers for each company regarding purchases and sales of machinery

Education

OSSD, Bloor Collegiate Institute

REFERENCES AVAILABLE UPON REQUEST

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