KUMARI BHAWPRITA

E mail: acs890@r.postjobfree.com Ph: 804-***-****

SUMMARY:

Over 4 years of Experience in Production support & management, and 3 years of experience in Development and Deployment of various enterprises applications and Data Analysis for renowned multinational organizations in USA, UK & India.

Have relevant certifications in Service Management (ITSM) and Run The Business (RTB), and Have good experience of ITIL, BMC remedy, Ticketing workflows and Service Level Agreements (SLA) of business units.

Expertise in Java & J2EE programming using Hibernate, Struts, JSP, Servlets and JDBC. Experienced in all phases of Software Development Life Cycle (SDLC) that requires Project Analysis, Testing, Implementation, Troubleshooting, ETL and Maintenance of the applications.

Extensive work experience of web application layers: Back end technologies Oracle 8i/9i/10g (SQL, PL/SQL, Stored procedures, Triggers, Joins, Views); Scripting (UNIX Shell, JavaScript); Front end technologies Java & AJAX, and Middleware IBM WebSphere Application Server, IBM Message broker and MQ.

Long experience of Server environment application monitoring, capacity management, creation and maintenance of support documents. 4 years of experience in monitoring system processes, services, and applications using Nagios.

Experienced of working with Application Performance Management (APM) tool Wily; Monitoring & Capacity Planning & Capacity Modeling tool TeamQuest; CA Business Intelligence Reports Crystal report & Universe report; and Workload automation and batch scheduling experience using Control M.

Have management experience of user and batch incidents, issues and problems. Have worked on Incident investigation, root cause analysis, corrective actions and recoveries. Have 4 years of experience in production support environment with 24/7 live customer facing technical support of high volume transaction in web environment using REST APIs.

Experienced in developing SOAP web services and GUI by using tools like JSP, AJAX, JavaScript and HTML.

Experienced in Virtualization Systems Administration and Tuning using Citrix.

4 years of experience in Banking & Retail domain (internal & external) functionalities Sales, Cash management, Goods advice, Credit settlement, two years in Health care domain, and one & half years in Publishing domain experience.

Have demonstrated project leadership qualities and have ability to work collaboratively with cross functional business and IT teams. Generated new ideas & coordinated new technologies to get the job done efficiently.

Provided mentoring and training to team members through multiple Knowledge Transfer (KT) sessions. EDUCATION:

Master of Computer Applications

Bachelor of Computer Applications

PROFESSIONAL CERTIFICATIONS:

IT Service Management (ITSM) Associate

Microsoft certified SQL developer (MCTS)

Sun Certified Programmer Java Platform, (SCJP)

A level Advance Diploma (Computer), DOEACC

Business Professional Programmer certification, DOEACC

Run The Business (RTB ASM)

GNIIT (Software Engineering)

TECHNICAL SKILLS:

Programming Languages Java, J2EE, C/C++

J2EE Technologies Hibernate, Struts, Spring, JSP, Servlets, JDBC Client end Technologies JavaScript, AJAX

Application IDEs IntelliJ, Eclipse, NetBeans, Eclipse Application/Web Server WebSphere, Apache Tomcat, Glassfish Web Technologies HTML, VB Script, CFML, JSON

Relational Database Oracle 8i/9i/10g,DB2 (Mainframe), Microsoft SQL Server, PL/SQL GUI/Tools Aqua Data, Wily (Application Performance Monitoring tool), Putty, Toad Monitoring Nagios, Control M, TeamQuest (Monitoring, Capacity Planning & Modeling) CA Business Intelligence Business Objects, Crystal Reports & Universe Reports Operating Systems UNIX, Linux, MS windows XP/NT/2000/7/8/10 Productivity software Microsoft Office Words, Excel, Power Point, Outlook PROFESSIONAL EXPERIENCE:

RITES INC., Richmond, VA (Dec 2014 June 2015)

ROLE: APPLICATION SUPPORT ANALYST

Project: Universal Audit Platform

It is a java web based interface which offers a range of audit services built on its secure, in house application. It addresses all the steps in the audit process from building customized audits, defining test criteria, deploying the audit, data gathering & analysis and custom report design. Responsibilities:

Supervised production support team. Created & maintained timeline and ensured execution of the production schedule, and managed incident processes to research production issues and resolved them.

Managed server performance (UNIX) and its coordination with third party/vender’s applications.

Monitored applications’ performance, capacity planning & capacity modeling using TeamQuest.

Worked in both internal and external customer support of banking & retail domain.

Supervised CA Business Intelligence Reports, Change orders and Problem Records.

Reviewed and analyzed multiple applications and utilities for task automation in Java.

Collaborated among the team members and trained junior team members through Knowledge Transfer (KT) sessions.

Environment: J2EE, IntelliJ, StarTeam, Toad

Skills being used: Struts, UNIX shell script, Linux, Oracle, SQL, PL/SQL, Putty, Team Quest, CA Business Intelligence Reports.

DIXONS, Hemel Hempstead, UK (Oct 2011 March 2014) ROLE: SOFTWARE ENGINEER

Organization: Dixons Retail is Europe's no. 1 electrical retail group (includes globally known brands like PC World, Curry’s digital, The Link and Dixon Airport Stores) in UK and Ireland. Project 1: SD Apps Multichannel Retail

SD Apps Multichannel Retail is a live multiple channel application support and maintenance system that coordinates Eclipse application with the various third parties like AppleCare, Barclays, Eiger, Yantra, Ultima, OmegaLogic, The Logic Group (TLG), Creation UK, RentSmart UK, ABM Intellicase. Responsibilities:

Worked as L2 production support team. Collaborated with cross functional business and IT teams on complex production environment.

Managed user and batch incidents, issues and problems. Worked on Incident investigation, root cause analysis, corrective actions and recoveries.

Worked on Replay activities, Morning checks and maintained 24x7 server performance.

Reviewed, analyzed and modified programming systems, including coding, testing, and debugging.

Developed & maintained multiple applications and utilities for task automation in Java.

Worked with the monitoring system processes, services, and applications using Nagios.

Worked as customer facing technical help desk/product support environment working in a high transaction, 24/7, web environment with REST APIs.

Worked on Virtualization Systems Administration and Tuning using Citrix; Utilized Lync in Production Environment.

Monitored applications’ performance using Wily, and performed capacity planning & capacity modeling using TeamQuest.

Worked in both internal and external customer support of retail domain.

Created and maintained CA Business Intelligence Reports, Change orders and Problem Records.

Worked on all the aspects of cash management, stock management and sales management.

Performed troubleshooting of failed Java objects and provided fixes.

Ability to ensure data integrity using standard rules, procedures, testing and validation

Provided training to junior team members through Knowledge Transfer (KT) sessions. Environment: J2EE, IntelliJ, StarTeam, Toad

Skills being used: Hibernate, Struts, JavaScript, UNIX shell script, Linux, Oracle, DB2 (mainframe), SQL, PL/SQL, Putty, Wily, Team Quest, CA Business Intelligence Reports. Project 2: Eclipse & RTM

Eclipse: The brand uses this multifunctional application for their Trading Sales, Refunds, Customer Orders and Credit agreements with financial agencies based on the customer service request received from the stores, and their convenient modes of payment (cash, checks, credit cards, agreements and/or leasing). Eclipse is a Java / J2EE client Server used at the Tills & Terminals of the brand stores in UK & Ireland. The Tills and Terminals are connected to the central server through Load Balancer. Eclipse is also a live application support and maintenance system that resolves issues based on instantly generated tickets. It monitors server performance using Eclipse support that involves java/UNIX shell scripts for its development and maintenance. Eclipse provides easy and quick enhancement to match the fast moving retail environment.

RTM: Route To Market (RTM) application manages time line of the E merchant’s orders and decides closest local distribution center based on Postcode/Zip code of the customer. RTM provides the date of the Order Delivery for the products, booked via Eclipse or any of the E Merchant Website. Responsibilities:

Developed utilities & trawls to ease the communication between technical team and the service desk using Struts

(MVC), JSP, HTML and CSS.

Worked as customer facing technical help desk/product support environment working in a high transaction, 24/7, web environment with REST APIs.

Developed Action classes, Action form Classes, Created JSPs and configured Struts config, xml, web.xml files.

Managed Eclipse & RTM health & performance Investigated behavioral issues, and developed of utilities to monitor the application activities enhancement.

Worked with the monitoring system processes, services, and applications using Nagios.

Performed sole responsibility of creating CA Business Reports, Change orders and Problem records.

Supported Eclipse functions Analysis, Designing, Development, and Maintenance.

Developed utilities in Java/UNIX to automate tasks, and resolved tickets generated by the customers & clients at live tills & terminals trading.

Performed workload automation and batch scheduling using Control M.

Coordinated for tests, preparation, and execution of releases.

Worked with Lync in a Production Environment.

Utilized applications’ performance using tools Wily, and Capacity Planning & Modelling tool TeamQuest Environment: J2EE, Oracle, IntelliJ, StarTeam, Putty, toad. Skills used: APM tools (Wily & TeamQuest), Core Java & JavaScript, UNIX shell script, Oracle, DB2 (mainframe) SQL, PL/SQL, CA Business Intelligence Reports, CFML.

PEARSON PUBLISHING PLC, NJ, USA (April, 2010 Sep, 2011) ROLE: PROGRAMMER

Organization: PEARSON, PLC is a publisher of text books, supplementary material & electronic education program for elementary & secondary schools, higher education and business & professional market worldwide. Their areas of expertise include Education, Business Information & Consumer Publishing, and they provide Quality Content, Assessment Tools and Educational Services in all available media. Project: Pearson E COM

The Pearson E Commerce is a web based application that provides ecommerce services for many of Pearson web sites enabling their customers to select the options and shop online. This is a demand chain management application based on B2C framework.

Responsibilities:

Developed Web application for Client provided E Commerce framework.

Developed various UI (User Interface) components using Struts (MVC), JSP, HTML.

Developed the action classes, Action form Classes, Created JSPs using Struts and configured Struts config, xml, web.xml files.

Worked with Lync in a programming Environment.

Review, analyze, and modify programming systems, including coding, testing, and debugging

Performed requirement analysis, and created complete storefront using Java and Oracle.

Created, reviewed and Unit tested various JSP modules before delivering to QA.

Communicated with Catalogue Teams across the globe and supported the Integration testing. Environment: Java platform with Oracle as backend, IntelliJ, J2EE, StarTeam, toad, putty. Skills used: Hibernate, AJAX, JavaScript and Oracle, CFML, JSON.

DHARAMSHREE, Darbhanga, India (May, 2002 June, 2004) ROLE: DATA ANALYST

Organization: Dharamshree provides a wide range of anatomic pathology and clinic laboratory services based on body fluids and tissues analysis. My responsibility has been to manage and maintain the patients’ results related and employees related database.

Responsibilities:

Managed the database in RDBMS using SQL Query, Trigger, Joins & Transactions, DDL, DML via Microsoft SQL Server.

Aggregated, manipulated where legal, and maintained the database as required.

Collected and analyzed the data, and created summary reports using programming tools.

Supervised work of the two junior data analysts. Environment: Microsoft SQL Server.

Skills used: RDBMS & SQL

OTHER NOTABLE PROJECTS:

Project 1: MOVIESHUB (Year 2011)

I developed and submitted this application as my final Master degree thesis project. I made this application for online ticket booking for movies, shows and new releases with their brief descriptions utilizing Advanced Java (with SQL Server as back end) to run online login page, and JSP pages with servlets to run the application. I used various Adobe flash objects and Photoshop presentation works for easy navigation of the options over the user interface. Environment: J2EE, Eclipse.

Skills used: Advanced Java, JSP, JavaScript, Oracle, Adobe Flash & Photoshop.

Project 2: DTC ROUTE FINDER (Year 2010)

The application provides routes of metro buses (known as DTC buses) that are functioning in New Delhi. I developed it independently using JSP, VB Scripts and Google Map API. It has a very user friendly interface that shows all the metro stations in Delhi, along with the list of the buses available near any of the stations. When a user clicks on any of the bus (number), he or she gets to see entire route of that bus displayed over Google map. Environment: J2EE, Eclipse.

Skills used: Java, JSP, Google Map API, AJAX, JavaScript, VB Script, Oracle.

Project 3: ROYAL HOTEL MANAGEMENT (Year 2008)

I developed and submitted this application as my Advance Diploma course project. It features online login, guest room reservation and its status, parking and restaurant related reports and its printing. The project has been made in core Java with SQL server as back end. It runs page validation, does trigger generation, and furnishes its connectivity to the SQL server.

Environment: J2EE, Eclipse.

Skills used: Core Java, AJAX, Javascript, Oracle.

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