Manager Management

A senior technology entrepreneur, designer, implementer, professional manager, and quality minded creative out-of-the-box self-motivated thinker. A results driven leader with an outstanding mix of technical skills. A strategic and creative leader with excellent project management expertise. A security, networking, servers, helpdesk, and desktop IT Infrastructure guru bent on proven performance driven delivery of service. A development and production policy implementer with public SOX compliance audit experience including, consulting engagements and implementations. A proven track record as a CISO to implement stringent model of security. An excellent datacenter manager and planner. A proven track record of M&A integration.

Profile:

●17 years of continuous, comprehensive experience focusing on the design, deployment, and management of high-performance customer relationship, enterprise systems, and complex solutions

●8 years of proven merger and acquisition integration experience including refineries, pipeline terminals, and asphalt plants

●Extensive experience in managing and delivering technology based projects and solutions. Impacts bottom line by delivering high-quality projects on time and within budget through excellent planning, management, communication and follow through.

●Compile and manage budgets up to $15m. Create proposals, RFP, RFQ, RFI, and contract development for new business pitches. Review business and legal terms on legal contracts.

●Proven experience in all aspects of systems development life cycle (SDLC) from both management and technical perspective, utilizing risk and quality management, methodologies and techniques.

●Introduced as well as implemented best practices, standards, and project management methodology. A versatile and stable implementation of PMBOK, process management, change management, and IT governance (internal processes, ITIL, COBIT, SOX) in organizations.

●Strategies for developing effective IT management processes, including those for applications development, IT operations, IT project management, IT risk management, IT procurement, IT vendor management and asset management

●Developing and presenting product demos, proof of concepts, return on investment, total cost of ownership, and training.

●Experienced in mentoring and leading distributed and remote teams. Handled teams across continental US. Managed resources with extensive experience to resources with minimal technical exposure, trained team members, peers, managers, and executives.

●Hire, supervise, train, and motivate a technical team of up to 25 total application developers, functional analysts, administrators, engineers and four supervisors across all IT Infrastructure including helpdesk, desktop, NOC, network, telecom, security, audit, and asset management.

●Customer service focused delivery – Identification and liaison with internal customers ongoing needs and long-term strategy

●Redesign, reorganization, and optimization of the IT organization and functions. Leader and contributor in developing IT strategy and planning for complex businesses

●Analysis of business architecture and strategy for developing IT alignment with business as well organizational goals

Certifications:

CISSP

A+

Network+

Extreme Networks Certified Design Professional

F5 Certified Pre-sales engineer

Career Accomplishments:

Information Security Manager at NTT Communications August 2012- Current

Sr. Mgr. Infrastructure Services at NTT Communications August 2012- Current

Overall responsibility for information security and infrastructure.

●Architect, direct, budget, implement various strategies for Server and Desktop systems and software, Mobile computing, Call Center Technologies, switched services, infrastructure design and implementation, vendor negotiation, security, and contract management

Accomplishments:

●Support business unit information security according to various product specific standards such as PCI, HIPAA, ISO 2700X series, SSAE 16, and SOC 2 reporting.

●Architected, proposed funding received, and my teams implemented new Infrastructure design for computer, storage, network, telecom

●Ensure customer service excellence enhancements via various changes in End-User Support Services

●Enhanced security posture via significant upgrades including next generation firewalls, sandboxes, and process improvements.

Information Security Consultant at Spring Wireless, Plano, TX Sep 2011- July 2012

Overall responsibility for risk management and security including some infrastructure related duties.

●Compliance Specialist dealing with PCI Compliance, SOX, GLB, FERC, NERC, PEN Tests, and internal IT Controls

●Performing technical assessments and penetration testing

●Web application assessments

●Compliance related reviews and gap assessment – Specific focus on all areas of risk management

●Security policy development

●Deployment of compliance solutions & products

Accomplishments:

●Initial assessment and remediation to meet and certify on ISO 27001, 27002, and related standards

●PCI assessment and remediation for customer requirements

●ISAE-3402 assessment and remediation

●Customer-facing requirements for security and infrastructure architecture (P&G, Unilever, Citibank)

Senior Consultant, Project Manager at M&S Technologies, Dallas, TX Mar 2011- Sep 2011

Oversee all responsibility for project management, pre-sales, post-sales, implementations, and architecting complex solutions to meet the needs of Fortune 100-Fortune 1000 customers in the areas of infrastructure as well as security.

●Project Manager of all complex solutions

●Compliance Specialist dealing with PCI Compliance, SOX, GLB, FERC, NERC, PEN Tests, and internal IT Controls

●Performing technical assessments and penetration testing

Web application assessments

Compliance related reviews and gap assessment – Specific focus on PCI and HIPAA

Security policy development

Development of associated deliverables

Deployment of compliance solutions & products

●Solution Architect

●Develop proposals and statements of work.

Provide technical expertise on sales calls specific to assessment and compliance services.

Perform demonstrations and evaluation installations of compliance solutions (Technology includes log management and data loss prevention).

Work with M&S vendor partners to stay up to date on product enhancements.

Sales support of opportunities will include vulnerability assessment, penetration testing, web application assessment, security policy, compliance reviews and business continuity processes.

Accomplishments:

●PCI Compliance assistance resulting in passing compliance requirements for Bobby Cox Companies

●Architech, design, implement VMWare solutions for various clients

●Architect, design, implement Cisco solutions for various institutions (Orix USA, Daiken AC, etc.)

●Architect, design, implement Bluecoat solutions for various institiutions

●Architect, design, implement RSA solutions for various clients (i.e. The New Orleans Saints)

●Architect, design, implement Checkpoint solutions and upgrades for various customers

●Architect and design solutions around Cisco and Riverbed solutions for Fairfield USA

●Architect, design, implement Cisco and security solutions for Santander USA

●Perform security assessments for ADT Security Services USA

●Architect and design a number of mobility, infrastructure, and security solutions for various clients

IT Infrastructure Manager, CISO, at Holly Corporation, Dallas, TX Mar 2005- Feb 2011

Oversee all responsibility for budgeting, management (hire to terminate, change management, process development, improvement), strategy, and delivery of services for IT Infrastructure to a Fortune 300 corporation servicing 2100 users, 200+ servers, 100+ virtual machines, 3+ storage area networks, 400+ network gear, 10+ firewalls, and more.

●Manager of 25 full-time supervisors, engineers, administrators, and helpdesk personnel.

●Security Officer for all Infrastructure scope of items for all applicable compliance and laws (HIPPA, Sarbanes Oxley, FERC, HITECH, DOD, API, ISO 9001)

●Budget responsibility for $13 million plus.

●Manager of all customer focused operations including helpdesk, desktop, security, logical access, physical access, disaster recovery, network, systems, telecom, audit, and projects related.

●Responsible for all administration and maintenance (hardware and software) of desktops (1600+), 400 network devices, 15 firewalls, 10 phone systems, and 200 network servers

●Installed, migrated, and administered Altiris Service Desk and Total Management Suite.

●Implemented all processes and policies relating to IT Infrastructure

●Maintained 15K sq. ft. worth of infrastructure facilities (9 geographically dispered) with responsibility for electrical, mechanical, heating and air conditioning, power generation, fire alarm, and security systems

●Administered annual facilities maintenance budget to ensure 24/7 operations

●Managed annual equipment maintenance, managed facility upgrades as needed, and responded to infrastructure alarms.

●Updated and maintained complex databases on equipment status

●Managed installation vendors, contractors, and other internal/external staff

Accomplishments:

●Designed and Implemented 9 datacenters decreasing cost yearly of datacenter management and maintenance by $150K

●Designed and Implemented standards based approach for Project Management across IT Infrastructure

●Implemented and integrated 4 purchases of various assets (refineries’, new office build outs, and asphalt plants)

●Part of National Petroleum Refiners Association Cyber Security committee

●Implemented OT reduction program and saved $30K/year

●Implemented ITIL processes and procedures

●Implemented RSA envision ES series platform and RSA SecurID platforms

●Designed and Implemented SharePoint 2007 across enterprise

●Designed and in-process of Microsoft Online Services and Google Apps pilot programs

●Designed and Implemented Exchange 2003 and Exchange 2007

●Designed and Implemented Altiris suite of products

●Designed and Implemented all aspects of Network Security

●Designed and managed Holly Procedures and Processes Manuals

●Designed and Implemented VMWare vSpehere (4)

●Designed and Implemented Citrix XenApp and XenDesktop

●Designed and Implemented EMC CX300 and CX3-80 with ~200TB of raw storage

●Designed and Implemented Checkpoint Firewalls, Juniper Firewalls, and Cisco Firewalls

●Designed and Implemented E-Mail Archiving

●Managed all critical projects within budget and on-time

●Designed and Implemented Disaster Recovery Plan

●Managed all aspects of contract negotiations with all vendors

●Standardized all desktop, laptop, server, tape drive equipment to EMC and Dell

Sr. Systems & Network Engineer at McIntosh Search Inc., Dallas, TX Nov 2004- Mar 2005

Oversee all responsibility for day-to-day delivery of services for IT Infrastructure to a Fortune 300 corporation servicing 2100 users, 200+ servers, 100+ virtual machines, 3+ storage area networks, 400+ network gear, 10+ firewalls, and more.

●Engineer, architect, design, and deliver all customer focused operations including helpdesk, desktop, security, logical access, physical access, disaster recovery, network, systems, telecom, audit, and projects related.

●Responsible for all day-to-day administration and maintenance (hardware and software) of desktops (1600+), 400 network devices, 15 firewalls, 10 phone systems, and 200 network servers

●Installed, migrated and administered Altiris Service Desk

Accomplishments:

●Day-to-day administration of all desktop support, network support, application support, helpdesk support, and executive support

LAN/PC Support Lead at ACS (City of Carrollton), Dallas, TX Aug 2002 – Nov 2004

Oversee all responsibility for PC and LAN support including forensic work and security management

●Supervisor of 4 full-time LAN/PC support specialists supporting 700 users.

●Budget responsibility for projects up to$100,000 and expense responsibility of $100,000.

●Manager of all customer focused operations including GEAC servers, E911, Carrollton Police Mobile Data, imaging, inventory, procurement, helpdesk, and after hours support.

●Responsible for all administration and maintenance (hardware and software) of desktops and 3 network servers operating on Windows 2003 Server with specialized software.

●Installed, migrated and administered a call tracking system on SQL Server 2000.

●Design and implementation of Windows XP Professional image and deployment.

●Created plan for support of networked printers and layout.

●Security Administrator responsible for developing corporate security policies around desktops, laptops, and group policies.

●Administration and troubleshooting all aspects of TCP/IP, DNS, and DHCP.

●Maintain IP address list for all static IP addresses for all machines that do not use DHCP (example: servers, workstations, printers and network infrastructure).

●Exchange 2003 Administrator for Public Folders, Distribution Lists, Automated Resource Scheduling and 1000+ mailboxes.

●Evaluate and make recommendations for all network, server and PC hardware and software purchases.

●Consult with City of Carrollton departments to determine software and hardware needs.

●Design backup and disaster recovery strategies for all servers using Veritas BackupExec.

Accomplishments:

●Assisted in customization of HEATsos Help Desk system on Microsoft SQL 2000.

●Planned and deployed Windows XP Professional to 700 desktops and laptops

●Managed Active Directory 2003 to reduce administration costs

●Managed and deployed mobile data to all police vehicles

●Project lead in developing a secure and stable site-to-site network communication system to upgrade the city’s WAN connectivity from low speed (1.5mb T1) landline usage to a high-speed (30mb) wireless network. Network designed using Cisco EIGRP in a ring configuration to provide link redundancy

●Assisted in deployment and management of a Citrix Metaframe XP server farm to allow thin-client connectivity of 300 client computers

●Assisted in migration of Public Safety CAD/RMS system from two IBM RISC/6000 servers to three Windows 2003 Advanced Server platforms. Servers positioned to allow for continuation of Public Safety operations in case of a disaster as well as 99.999% uptime during normal operations.

●Assisted in implementation of Library Automation System. Involved implementation of a new ILS cataloging server as well as creating a separate Windows 2000 domain and Active Directory for public access PCs.

●Managed Microsoft Software Assurance Agreement

●Implemented mailbox and network storage size limitations on a corporate and per-user basis.

●Assisted in developing Emergency Definitions and Procedures for after-hours Help Desk calls and emergency response procedures.

●Assisted in creation of policy and disaster recovery plan for the entire city from initial consultation, hardware needs, secondary recovery site, and to get the city functional within 48 hours

National Repair Center Technician at Allegiance Telecom, Dallas, TX July 2002 – Aug 2002

Technical support for all customers regarding phone service, long distance service, international service, and other miscellaneous errors with telecom service provided

●Supported all switches and equipment relating to PSTN for various service areas

Accomplishments:

●Scored second highest on the test on subject matter training out of a class of 30

Lead Infrastructure Specialist at Intellimark (Genuity), Dallas, TX Mar 2001 – May 2002

Technical support for 2500 users in helpdesk, desktop, LAN, Active Directory

●Maintained and supported three locations in Lewisville and Irving, TX

●Accounts Administrator: NT 4, Active Directory, Exchange 5.5/2000, Checkpoint VPN Provided administrative support for all software and operating system platforms including Windows 95, Windows NT 4.0 Workstation, Microsoft Word, Excel, Windows Messaging, Symantec, Act!, Corel Draw8, Netscape Communicator, Internet Explorer and Outlook Express.

●Team Lead, Tier III Support for 10 desktop specialists and 1 telecom specialist for 2500+ users

●Repair, troubleshooting, maintenance of HP, Tektronix, Xerox printers, copiers, and fax machines

●Administer and set security policies, DHCP, WINS, DNS, IIS, Citrix 1.8, Veritas Netbackup, Norton AV Corp 7.x, and SMS 2.0

●Cisco Routers & Switches – 6509, 720x, 265x, 175x, 120x

●Supported Lucent/Avaya Definity PBX

●Ensured network security via various homegrown monitoring tools, policy based events and procedures to rectify any issues quickly and efficiently

Accomplishments:

●Reduced support costs by $20,000 a year by implementing SMS to support remote users.

●Implemented Norton Antivirus 7.0 and implemented security policy around antivirus solution.

●Implemented executive support team to primarily support to executives with a reduced response time of 1 hour or less.

●Promotions granted twice due to excellent reviews, recommendations, skill, and ability Performed scheduling of all personnel to reduce response time to entire user base of 2500.

●Employee of the year at GENUiTY in 2001

Technical Supervisor at CompUSA, Dallas, TX Apr 1999 – Feb 2001

Supervised a team of support technicians providing outsourced services such as phone repair, activations, DSL troubleshooting (Verizon) as well as desktop, laptop, and software support

●Proactively manage two Team Leads and 25-75 Software Support, Desktop, Phone Support Technicians

●Created and implemented policies relating to time and attendance tracking

●Created and implemented policies around IVR features and workflow

●Created and implemented hiring and termination workflow

Accomplishments:

●Created task force to determine root cause analysis of reoccurring issues eliminating IVR issues resulting in savings of $150,000

●Implemented 75% first call resolution rate resulting in 1000 less calls an hour for various contracts

●Assisted HR in development of business processes regarding employee retention resulting in decreased turnover of employees by 7%

●Monitor helpdesk quality, analysis included inefficiency patterns of agents resulting in a 22% increase in quality scores

●Transitioned entire call center staff of 400+ from Dallas, TX to Boston, MA including setup, training, IVR transition, and call flow transition within twenty days

●Promotions granted twice

Principal Consultant at Mapro Computing, Arlington, TX May 1996 – Apr 1999

Partner and consultant in a small business providing local CPA firms with IT Infrastructure services including cabling and remote support

●Perform file maintenance, user administration, and backup procedures for CPA firms

●Supervise 2 desktop and 1 network specialist supporting NT/2000, Exchange, and Avaya PBX environment

●Implemented, configured Compaq Proliant servers using Windows NT and Linux

●Provide troubleshooting, security administration and support for MS Office Support, Project, Access, SQL, Oracle database connectivity

Accomplishments:

●Supported various local Certified Public Accountants and their businesses

●Averaged over $70,000 revenue per year

●Implemented P&L, invoicing program

●Implemented Morningstar client/server application and development

Education:

Collin County Community College (current, Associate of Applied Science in 2014, 4.00 GPA)

GED, Arlington High School

FARR Systems CIO leadership training

Holly Corp. Management School

Holly Corp. Social Styles Training

PMI (PMP Training)

Symantec TMS 7 Training

Aruba Mobility Boot camp

F5 Pre-Sales training

Extreme Networks Certified Design Professional Training

RSA eNvision, SecurID, and DLP Training

Palo Alto Firewall Training

Cisco Training (various)

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