Customer Service Data Entry / Houskeeper

LORRAINE CHISHOLM

*** ***** **** ****** * Rockaway Park, NY 11208 X Cell 516-***-****

OBJECTIVE: A hard working self-starter with an established work history, looking for a position in the clerical field. Excellent interpersonal skills and office experience in a variety of business and, social service settings.

SKILLS:

Proficient in:

Microsoft Word

Microsoft Access

Microsoft Excel

Microsoft Publisher

Power Point

Data Entry

EXPERIENCE:

9/01- Present

THE ACTORS FUND

Receptionist

Answer telephone and gives information to the appropriate staff members and

places outgoing calls as necessary

Assits Office Manager / with projects and other duties as assigned

Greets visitors, ascertains nature of business, and directs vistors to appropriate

person, or to waiting area

General clerical work, filing copying, maintain records, word processing/ data

entry for reporting needs

Schedule times /appointments for volunteer service providers for Aurora residents

Responsible for maintaining Theatre Desk, keeping record of tickets used and there

distribution to residents on a daily basis

7/99 – 9/01 COMMON GROUND COMMUNITY, New York, NY

Computer Lab / Mentor Coordinator / Intake Office Assistant

Responsible for scheduling computer training classes

Recruiting volunteers/mentors for computer instruction

Assisting trainees with other computer-related tasks

Interviewing participants for jobs training program

Follow up with case managers regarding trainee application process

9/98 – 7/99 COMMON GROUND COMMUNITY, New York, NY

Supervisor, Technology Associates / Volunteer Coordinator

Supervised trainee staff of two

Handled all inventory pick-ups

Maintained client records

Managed billing procedures

3/98 – 9/98 COMMON GROUND COMMUNITY, New York, NY

Data Entry Coordinator / Customer Service Liaison

Created, edited and managed database files for franchise clients

Developed clientele through customer service

Distributed business reports to appropriate staff

3/98 – 3/99 PRIVATE DUTY, Great Neck, Long Island, NY

Nurse’s Aide

1/96 –3/98 JERICHO HOUSE, New York, NY

Jericho Work Program (JWP) Coordinator

Supervised over ten house staff

Distributed stipends and tokens to residents

Responsible for reception desk, schedules and time sheets

2/96 – 10/96 PLANNED PARENTHOOD, New York, NY

Billing Clerk

EDUCATION

1998 General Education Diploma

TRAINING

MARCH 1998 TIMES SQUARE JOB TRAINING CORPORATION

Data Entry, Data Base Management and Customer Service

REFERENCES: Furnished Upon Request

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