Service Representative Data Entry
Resume:
Laura Corrigan
Blossvale NY ****8
********@*****.***
315-***-**** cell
Work Experience
(March 17 2014 - -January 4 2016)
Member Service Representative
Pomco
Syracuse NY 13206
Supervisor Ian Tovar 315-***-**** ext 4479)
Message Service Team, Status Service Team
Answered calls and emails in a high volume call center, utilized multiple programs and sources of information, consistently received high reviews from members and coworkers, strong ability to multitask (hired through C.R. Fletcher as a temp to hire)
(December 31, 2013 – March 16 2014)
Unemployed
(November 4, 2013 – December 30, 2013)
Quality Audit Associate
Randstad (for MetLife)
5950 Airport Rd
Oriskany NY 13424
Supervisor Brian Nacewitz 315-***-****) Contact: Yes
Utilized multiple files and programs. Verified information input correctly in appropriate systems. Use of Access, Excel, Word and multiple Proprietary software programs to complete and document quality assessments. Tracked errors/corrections and provided feedback to team members. (Temporary position)
(April 30 –November 1, 2013)
Data Entry/Scanner
C.R. Fletcher (for NBT Bank)
160 Main St
Oneida, NY 13421
Supervisor Kathy MacRae 315-***-****) Contact: Yes
Prepped and scanned various bank files, papers, and documents into an electronic database and entered data into a proprietary database (Temporary position)
(10/24/2012 – April 29, 2013)
Unemployed
(06/25/2012 – 10/23/2012)
Data Entry
Aerotek Corporation (for Bristol Myers Squibb)
6000 Thompson Road
Syracuse, NY 13057
Collected, sorted and archived manufacturing records using a records management system, arranged pick up and storage of records (Temporary position)
(03/28/2011-06/30/2012)
Data Specialist
Aerotek Corporation (for Bristol Myers Squibb)
6000 Thompson Road
Syracuse, NY 13057
Supervisor: Kevin Skeele 315-***-****) Contact: Yes
Contracted to help with the Migration of data from old to new proprietary data bases (Create/Verify data, job plans, data sheets, stockroom forms, change controls, manufacturers, work orders and spreadsheets to track a variety of information). Prepared Vendor Audits for the 2011 Fiscal year (contacted multiple Service Providers by email and phone, tracked responses, and incorporated the results into an Excel spreadsheet). Lead the “Tagging Project” for 6000+ pieces of equipment
(10/01/2010-03/27/2011)
Unemployed
(09/17/2007-09/30/2010)
Data Specialist, Senior
Alion Science and Technology
210 Mill St.
Rome NY 13440
Supervisor: Mary Priore 315-***-****) Contact: Yes
Scanned Classified and Unclassified Documents Performed quality control audits to ensure accuracy, completeness and proper usage of materials, systems and data, finalized records for uploading and prepared quality control feedbacks. Provided verbal presentations at regular scanning meeting. Created and distributed Meeting minutes to the team. Provided technical assistance for use, interpretation and retrieval of file data.
02/04/2007 – 09/15/2007)
Office Automation Assistant
Keller Army Community Hospital Medical Company -
West Point, NY 10996
Supervisor: CPT Nicholas Trerotola 845-***-****) Contact: Yes
Utilized office automation equipment. Maintained military personal files, Prepared reports and Power Point presentations. Created and maintained access databases to track personnel/family information. Administered Payroll for civilian personnel
(04/17/2005 – 10/31/2005) (01/09/2006 – 02/04/2007)
Mail Clerk
DOIM Document Management Division
West Point, NY 10996
Supervisor: Dominic Dinardi 845-***-****) Contact: Yes
Point of Contact for Mail Room. Tracking and auditing of mail. Information retrieval for generation of reports, designed Excel spreadsheets for reporting budgetary information, Created forms for a variety of services required for day to day operations. Responded to e-mails and phone calls concerning postal services, package tracking, carrier services and Document Management/Mail room regulations. Electronically tracked meter usage. Received training from Homeland Security for operation of an x-ray for scanning of packages. Operated the mailing machine to apply postage to outgoing mail and all outgoing packages.
Education
AAS Data Processing/Business Mohawk Valley Community College, Utica NY 1989
Additional Information
Have had a SECRET Clearance
Multiple E-learning certifications
Computer Users Security Course
Information Assurance Security Officer Certification Course
Multiple Certificates received in Microsoft office programs, Excel, Word, and PowerPoint
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