Customer Service Human Resource

ANEELA BUTT

***** **** *** ******** **., CYPRESS TX 77433

PHONE: 832-***-**** E-MAIL: ********@*****.***

EXECUTIVE SUMMARY

An aspiring Human Resource Administrator, focussed on delivering organizational goals and customer expectations.

Strong record of successfully delivering in roles of retail management, customer service, office administration and communicating with young minds as a teacher.

Detail-oriented, diligent with the ability to quickly grasp, and align with organizational priorities.

Excellent communication written and verbal skills with the ability to develop working relationship with cross functional teams.

Possess strong analytical and problem solving skills, with the ability to help make well thought out decisions.

Highly trustworthy, discreet and ethical.

EDUCATION, CERTIFICATIONS AND TRAINING

Bachelors in Business Management (2015 ) – University of Houston Downtown (Manor Human Resource)

Associate of Arts – Houston Community College/Lone Star Community College

Bachelor of Arts – University of Karachi

Typing Skills up to 45 words per minute

SKILLS

Retail Sales

Time Management

Credit Card Transactions

Customer Service Excellence

Team Player

Merchandising & Stocking

TECHNOLOGY

Skilled at operating computerized cash registers, scanners and affiliated POS system

Advanced skills in MS Word and Excel

Proficient in Microsoft Office

EXPERIENCE AND ACHIEVEMENTS

Banana Republic Houston TX

December 2013 to Present

Customer Service Representative

Managed a high-volume store in an environment demanding delivery on multiple deadlines and requiring seamless execution of projects.

Displayed a positive, ready to help and a can do attitude on a daily basis, consistently appreciated by customers and employees alike.

Worked as Cashier and helped the recovery team, to deliver loss prevention goal of the organization.

Help customers at the cash register, and effectively handled queries about products, by keenly listening and confirming their satisfaction about the response.

Replenish the stock in the store

Cy-Creek High School Houston, TX

January 2012 to December2013

Teaching Assistant

Assist in classroom instruction per the school board approved pedagogy

Jenard Gross Elementary School Houston, TX

Feb 2005 to Jan 2012

Teaching Assistant

Plan interactive learning activities.

Assist in classroom instruction per the school board approved pedagogy

Provide Life Skill classes for children with autism

Tutor special needs children as needed and by appointment as arranged with parents

Instruct students on the day’s activities and the requirements for preparation of extra-curricular activity and events

Oriental Technical Services Houston, TX

September 2004 to September 2005

Managed the accounts pertaining to the business.

Processed accounts payable transactions.

Answered internal and external customer inquiries with exceptional customer service.

Established and maintained regular communication with vendors and ensured vendor statements and Oriental Technical Services are in sync.

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