Customer Service Sales

MARK GUMMERMAN

*** ******* ** **** ***** Vedra Beach, FL 32082

904-***-**** * **********@*****.***

PROFESSIONAL SUMMARY

Dynamic, results driven sales professional with proven success driving multimillion-dollar sales growth. Tenacious in building new business relationships while providing award winning customer service and professionalism.

CORE COMPETENCES

Territory Growth/Development Multimillion-Dollar Negotiations Team Building

Exceptional Client Retention Dynamic Customer Service High-Impact Sales

PROFESSIONAL EXPERIENCE

Cintas

Uniform Sales Professional JUN 2015 - NOV 2015

Marketing Development Rep FEB 2011 - JUN 2015

Advanced Management Candidate SEP 2006 - FEB 2011

Exemplified superior territory management by consistently finishing #1 in accounts sold for location.

Successfully grew new and existing customer base 14% four consecutive years and doubled the expected sales projections 3 out of 4 years.

Instrumental in contributing to record setting sales dollars and Outstanding Achievement Award for the location.

Demonstrated an unparalleled commitment to customer service maintaining 96% customer retention while expanding products and services to existing customers.

Value Financial Services, Jacksonville, FL

Regional Director in Training MAR 2005 - JUL 2006

Influential in increasing sales revenue and bottom line profits: set higher expectations and instituted individual team-member accountability resulting in 125% revenue increase.

Provided cross-functional team training, coaching, and mentoring.

Consistently increased market share through personal relationship building and providing excellent customer service

Enterprise Rent-A-Car

Area Manager 1994 – 2005

Managed seven independent offices with net revenues exceeding $1.8 million annually and increased profit margin from operations by 110%.

Created a competitive sales culture and team environment with an emphasis on customer service and sales.

Prospected, identified, and built new business market share in Corporate Class Program and replacement market.

EDUCATION

Mesa College, San Diego, California 1994

PROFESSIONAL DEVELOPMENT COURSES

Jerry Mc Kinney Sales Training

Allegro Diversity

Training Management Development by Merritt

TRAINING ACCOMPLISHMENTS

Service Manager College 2008 Outstanding Achievement Award FY 2012

Certified Service Manager 2008 Presidents Club FY 2013

Requirement Based Selling "RBS" Service 2008 Summit Club FY 2014

Requirement Based Selling "RBS" Sales 2012 Summit Club FY 2015

Winning the Complex Sale 2014

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