Customer Service Representative

Alberta D. Thomas

EXPERIENCE

EDUCATION

Motivated and self-driven professional with over 25 years of sales and customer service experience

Known for the ability to build relationships and educate customers, resulting in customer satisfaction and increased sales

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer

104 SE Churchill Way, Lawton OK 73501 I 434-***-**** I **************@*****.***

1980 High School Diploma, EC Glass High School

1984 Associate in Science, National Business College

OBJECTIVE

To obtain a position with an organization where I can utilize my customer

service skills

CUSTOMER SERVICE REPRESENTATIVE

1988-2015 Customer Service Representative 1, Comcast

Meets or exceeds sales and service goals by evaluating and satisfying customer needs

Serves as a sales representative to sell packages of existing services and/or upgrades

Inputs customer orders and information efficiently and accurately into the payment center database

Answer customer inquiries regarding billing and/or service problems

Receives and post billing payments to customer accounts promptly

Balance all cash receipts on a daily basis and follow proper cash-handling procedures at all times

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