ALBERT FORERO

** ***** ******* • Stouffville, Ontario • L4A 0M5

Home: 647-***-**** • E-mail: acs814@r.postjobfree.com

Technology business professional with 9 years’ experience managing the deployment and implementation of IT solutions for clients nationwide.

EDUCATION

2008 – 2010 Masters, Business Administration Adelphi, Maryland

University of Maryland University College

2002 – 2006 Bachelor of Science, Biological Sciences Baltimore, Maryland

University of Maryland, Baltimore County

ADDITIONAL CERTIFICATIONS

2012 ITIL Foundation in IT Service Management

PROFESSIONAL EXPERIENCE

TeraGo Networks 01/2015 – Present

Project Manager

TeraGo Networks provides businesses across Canada with reliable and secure Internet, Co-location, and Cloud services.

Manages 50+ projects on a daily basis for the deployment and implementation of internet, co-location and cloud services for customers nationwide

Increased profitability by developing a calculator used by the entire Project Management team to review expenses, determine payback period, and profitability of a new project before implementation

Increased efficiency by developing daily reports for cross-departmental prioritization of workload to meet customer expectations and improve turnaround time for project deployment

Blair Technology Solutions, Richmond Hill 05/2013 – 01/2015

Project Coordinator

Blair Technology Solutions works with customers to develop customized IT solutions through the sale of hardware, software, and professional services

Managed Projects of varying complexities and technologies to include: networking implementations, MIMIX installations, business switch testing, co-location configurations, and cloud-based solutions

Ensured technical projects remained on track, updated, and well understood by all parties by utilizing MS Project to plan timelines, milestones, and deliverables specific to each resource

Conducted business and technical level meetings to review risks in planning, contingencies, and designating roles and responsibilities

Streamlined the transition and on-boarding of new and existing clients to a Managed Services model

Managed shift scheduling for the NOC team as well as initiated formal Knowledge Base library

Compugen, Richmond Hill 03/2010-05/2013

National Managed Services Sales Specialist

Compugen provides innovative technology solutions/services to help customers leverage

their investments in technology infrastructure

Increased Managed Services revenue by an average of 30% per annum

Drove sales through strategic MS solutions focused on customers’ business needs as it related to an ITIL based Service Desk offering, End User Device Management, Infrastructure Support Service, and/or VOIP Management

Analyzed sales trends and potential MS opportunities in our existing customer base to increase sales and diversify offerings to every client

Travelled nationally and remotely to support 50+ sales reps across Canada

Coordinated with 3rd party vendors to supply hosting and cloud services

Collaborated with customers, sales, and service delivery to ensure effective transition and execution of proposed MS solutions

SeraCare Life Sciences, Inc., Gaithersburg, Maryland 11/2007-07/2009

Customer Service Representative

SeraCare provides testing/products for molecular diagnostics and sequencing

Increased revenue and customer satisfaction through cross-selling initiatives

Improved profit margin through monthly reconciliation of outstanding items

Bioneer, Inc., Maryland, DC, and Virginia 06/2006-06/2007

Outbound Sales Representative

Bioneer is in the DNA manufacturing business providing molecular biology products and

Technologies

Established and developed East Coast presence through self-created marketing initiatives and sales networking efforts

Travelled up to 75% of time in territory spanning 3 states and brought in 100% new business contacts

Expanded sales market to include academia, government, and corporate health facilities

INTERESTS/HOBBIES

Working out, swimming, soccer, photography, house renovations, playing chess, planning for the future, and spending time with family.

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