Customer Service Manager

LATURVIS PATRICK GLADNEY

***** ********* ** . **** • Houston, Texas 77084 832-***-**** (Cell)

OBJECTIVE

A position with an established productive company as an Assistant where my experience, education and talents are effectively utilized.

SUMMARY

An energetic, career oriented young professional who possesses strong customer relation skills, a solid accounting background and excellent attention to details. Committed to promoting and maintaining a positive work environment, practices proactive customer service and has been a consistent and reliable employee. Strong computer skills including Word, Excel and PowerPoint.

HIGHLIGHTS OF QUALIFICATIONS

ACCOUNTING

• Handled all facets of bookkeeping (including A/R and A/P) for a small business.

• Responsible for generating bi-weekly billing invoices.

• Executed banking deposit transactions weekly for a small business.

• Addressed past due accounts with customers.

• Responsible for the daily opening, counting and closing of cash registers along with the balancing out of receipts with till.

• Debits or credits accounts.

• Process negotiable instruments such as checks and vouchers.

CUSTOMER SERVICE SKILLS

• Proficient at interacting successfully with large volumes of customers.

• Consistently open and friendly in receiving customers and providing service.

• Accurate at data entry and pays close attention to the details.

MANAGEMENT SKILLS

• Evaluates records for accuracy of balances, postings, calculations and other records pertaining to business or operating transactions and reconciles or notes discrepancies

• Evaluates subordinate job performance and conformance to regulations and recommend appropriate personnel action

• Consult with supervisor and other personnel to resolve problems such as equipment performance, output quality and work schedules.

• Trains employees in work and safety procedures and company policies.

WORK HISTORY

Full time Parent • Houston, Texas 2013-2014

Headwait

PappasitosCantina • Houston, Texas 2009 – 2013

Senior Business Office Associate

Carmax Auto Superstores • Houston, Texas 2004 – 2009

Senior Sales Associate

Express Men • Houston, Texas 2002 – 2005

Quality Assurance Manager

Meridian Nursing Services • Houston, Texas 2003-2004

EDUCATION

Texas Southern University • Houston, Texas

Accounting classes include Record Keeping, Accounting Ethics, and Business Information Systems.

SOFTWARE SKILLS

Microsoft Excel, Microsoft PowerPoint, Microsoft Money, Microsoft Access, Microsoft Word, QuickBooks, Lotus Notes, People Soft, Automation Ignition

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