DANIELLE WEST

**** ****** ****, **********, ** **511 C: 330-***-**** acs804@r.postjobfree.com

Although I do not have any experience in the field I am a very dedicated worker and I learn quickly and enjoy learning. My years in Customer Service have taught me to communicate quickly and easily. My work at Walgreens has taught me to work quickly and multi-task to maximize my time. I am very organized and detail oriented. My time as a manager at Subway has provided me with leadership skills and an understanding of business principles. Advanced critical thinking

Microsoft PowerPoint

Time management

Effective problem solver

Effective workflow management

Inventory control

Fast Learner

Basic understanding of AutoCAD and plan reading.

Skilled trainer

Adherence to high customer service standards

Wiring schematics

PLC Knowledge

Manager, 12/2014 to Current

Subway – Boardman, OH

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Trained, coached and mentored staff to ensure smooth adoption of new program.

Shift leader, 07/2012 to 12/2014

Walgreens – Boardman, OH

Fuji Printer maintenance, upkeep and trouble shooting. Customer Service, Supervising employees, Cash Handling, Handling orders and receiving with vendors, Problem solving. Asst. Manager, 11/2007 to 07/2012

Subway – Austintown, OH

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Trained, coached and mentored staff to ensure smooth adoption of new program. Bachelor of Science: Electrical Engineering Technology, 2015 Youngstown State University - Youngstown, OH

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

ACCOMPLISHMENTS

OTHER

REFERENCES

Rick Learn 330-***-**** Head Chef at Countryside at the Elmwood Robert Capp 330-***-**** Computer Programmer/Consultant at Delphi Selina Cartwright 330-***-**** Previously at Viasystems

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