Customer Service Sales

Damien Denmark

Texarkana, AR

******.*******@**.*** - 903-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Wireless Team Lead

MarketSource Inc. - Texarkana, TX - October 2015 to Present Responsibilities

Driving sales productivity and customer satisfaction within Target Mobile retail locations on various Wireless products, accessories and services to customers

Engaging in side-by-side selling with retail associates Growing the Target Mobile's wireless division sales performance and other key metrics through sales, training and marketing promotions

Developing and managing in-store promotions, and coordinating with appropriate personnel Implementing and managing wireless sales events in retail locations Positioning Client’s value, including but not limited to: Creating product and brand awareness for various wireless products Communicating competitive knowledge and advantages of various wireless carriers products and services Communicating Target Mobile benefits compared to competition Effectively communicating various wireless carriers plans, features, products and services to customers Creating first-rate customer experiences

Supporting select retail outlets in assigned geographical territory Training and Coaching:

Providing Client product and service, including but not limited to Providing customer service consultation within Target Mobile locations Ensuring that retailers associates are trusted wireless experts of all wireless carriers products and services Coaching for content and skill improvement to the retail store management and sales associates Providing positive reinforcement and adult learning techniques to promote learning and skill improvement Providing general coaching to sales associates to sell/demonstrate wireless products and services to potential customers

Maintaining sound knowledge of multiple carriers wireless products and services Attending requested training sessions and conference calls Reviewing new product and service offerings from Client Relationship Development:

Establishing and managing critical relationships within Target Mobile Developing and managing positive business relationships with retail store management and employees Consulting with store managers in their development of detailed monthly business plans for each assigned location, seeking consensus on monthly Client goals, including but not limited to: Managing and tracking progress against plan

Communicating progress and opportunities with store managers and Client leadership Meeting regularly with store management including site visits Serving as a point-of-contact for business consultation Serving as a point of escalation for questions or issues including individual customer issues Merchandising:

Partnering with store managers, ensuring correct product mix and quantities, including but not limited to: Ensuring proper merchandising at locations, including product placement, maintenance, and brand compliance

Increasing visibility of wireless carriers products and services Restocking merchandise as needed and allowed

Working with in-store personnel.

Management:

Participating in retail partner’s weekly sales meeting, including but not limited to: Providing regular reports to sales leadership

Participating in and completing required sales training Customer Service Representative

Big Lot's - Texarkana, TX - July 2015 to November 2015 Responsibilities

Compare merchandise invoices to items actually received to ensure that shipments are correct.

•Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

•Receive, open, unpack and issue sales floor merchandise.

•Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

•Take inventory or examine merchandise to identify items to be reordered or replenished.

•Answer customers' questions about merchandise and advise customers on merchandise selection.

•Clean display cases, shelves, and aisles.

•Itemize and total customer merchandise selection at checkout counter, using the cash register, and accept cash or charge card for purchases.

•Pack customer purchases in bags or cartons.

•Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

•Stamp, attach, or change price tags on merchandise, referring to price list.

•Transport packages to customers' vehicles.

•Cut lumber, screening, glass, and related materials to size requested by a customer. Skills Used

Managing inventory Sales Customer Service Cashier Administrative Duties Wireless Sales Associate (Vendor)

Tracfone Wireless - Texarkana, AR - February 2014 to November 2015 Responsibilities

exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs.

Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures. Work with store management in the opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to company policies and procedures. Share customer experience with the rest of your team including Management. Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.

Assist in other tasks, duties, or projects as assigned by management. Assist customers with service activations, changes, and bill payments, responding to billing inquiry equipment replacement, selling accessories and processing price plan changes and upgrades. Assist in maintaining store appearance, inventory counts, and merchandising standards. Build customers confidence by making their experience comfortable, simple and solving their issues. Engages in service selling and right fitting the customer with the appropriate total technology solution. Collect information about prospective clients by communicating with existing clients and through other sources such as phone book, the internet, etc.

Fix meetings with the prospective clients and conduct product demonstrations. Cross-sell and upsell additional equipment and accessories. Document all client meetings, transactions, queries, and grievances. Resolve or escalate technical issues that interfere in the normal functioning of wireless products. Perform all other activities as assigned.

Skills Used

Excellent knowledge of consumer behavior helps me to acknowledge their preferences and deal tactfully. Ability to work in a constantly challenging environment, where delivery of quality and quantity is the key to success.

Ability to develop, maintain, and preserve excellent relationships with colleagues and clients. Skilled in using the most advanced computer applications used for business operations. Ability to learn and adapt new skills and impart knowledge to the fellow workers for enhanced productivity. Team Lead Event Specialist

Crossmark - Texarkana, TX - May 2014 to July 2015

Responsibilities

Oversee planning, production and execution of events hosted in the US, from large events to small user groups.

- Assist in the definition and creation of event goals, while keeping customer needs in mind, to ensure event success.

- Serve as event project manager, responsibilities include, but are not limited to: pre-event consultation and planning, venue selection, agenda development and event flow, event promotion and registration, printing and shipping, budget management, related travel arrangements, staffing, event follow-up and reporting, etc.; working with the event owner on speaker identification, content creation, collateral and swag creation, etc.; on-site duties include ensuring proper set-up and signage, registration coordination, AV testing, speaker management, time management, etc.

- Manage event calendar, project timelines, and event budget.

- Expertly drive pre-event weekly meetings, including ownership of event planning documentation.

- Build and distribute regular pre-event status reports and post-event trip report.

- Work closely with marketing, sales, product teams, PR, upper management, and field evangelists to achieve business goals via event marketing.

Accomplishments

Implemented a feedback system that reviewed and measured event effectiveness in order to ensure follow- up through with lead processing

• Organized and executed three large-scale events in a matter of three weeks with perfect synchronization Campaign Coordinator

Leukemia Lymphoma Society - Texarkana, TX - August 2013 to April 2015 Responsibilities

coordinate the campaign's operations such as fundraising, advertising, polling, getting out the vote (with direct contact to the public), and other activities supporting the effort, directly. Perform quality assurance checks for campaigns and evaluate the content and ensure contract information according to the database. Ensure compliance to all company standards contractual requirements Perform troubleshoot on the campaign, optimize flight schedule and ensure effective execution and delivery of campaigns.

Manage all communication with advertisers on all ad specifications. Provide resolution to all ad creative issues and monitor the effective implementation of same and prepare reports.

Design precision of campaigns in ad delivery system and execute all necessary creative changes in same. Supervise campaign performance and recommend optimization for same. Perform strategic analysis and provide an insight onto delivery and management of campaigns. Assist the campaigners, agencies, publishers and related internal teams and provide service support for same. Manage work as campaign manager and monitor all client related issues. Administer sales contracts and interpret all insertion orders. Coordinated promotional activities to ensure the success of events and to enhance public awareness of the Society and its mission

Prepared financial records and statistical reports for events Prepared elements of fundraising campaign materials, including marketing, recruitment, registration, retention, and travel paperwork

Provided staff support to volunteer participants on assigned local and national events Oversaw the Society’s corporate sponsors for the fiscal year Coordinated the grassroots marketing campaign in and around the Houston area Conducted informational meetings to recruit participants to the program

Accomplishments

Raised over fifty thousand dollars in three years at the company. Getting Leukemia and Lymphoma known in my community and surrounding communities and school district of Texarkana Arkansas and Texarkana Texas Security Officer

Centre West Church - Texarkana, TX - April 2014 to February 2015 Responsibilities

In charge of maintenance of the church. Making sure everything was clean and ready for each service and outreach project. Ensure protection of property, staff, and members. Assists in providing competent, professional physical security and coverage and response for Church headquarters facilities,

employees, visitors and guests. This CSM position exists to support the Security Departments chartered responsibility to promote a

safe and peaceful environment in which the mission of the Church may be accomplished. Assists regular security officers in handling

disruptive of threatening influences at Church headquarters buildings to ensure a tranquil environment for the General Authorities,

employees, visitors and patrons, as well as providing an emergency response first aid response. Also functions as part of the "eyes and

ears" of security by observing activities within their area of assignment. Officers are professional in bearing and appearance.

Interactions with others must be tactful, courteous and helpful, maintaining excellent public relations at all times.

Accomplishments:

Knocked doors saw the church grow from 50 to 450 on a Sunday morning. Successfully ran a bus route into five neighborhoods from Wake village to Simms Texas. Started a vacation bible school club in the city of Wake Village. Started a Christian Org in my High school called RPM. Revolutionary Prayer Meeting. Sales Manager

Vector Marketing - Texarkana, TX - February 2012 to January 2015 Responsibilities

Serves customers by selling products; meeting customer needs. Sales Representative Job Duties:

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts the content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Skills Used

Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales. Election Agent

GOP of Arkansas - Texarkana, AR - June 2014 to November 2014 Responsibilities

(a) to help the Presiding Officer to detect and prevent impersonation of voters by challenging persons whose identity as the real elector is doubtful

(b) to help in having the ballot boxes properly secured and sealed according to the rules before, during and after the close of the poll, and

(c) to see that all election records relating to the poll are secured and sealed properly after the close of a poll as required by law.

to maintain and aid in maintaining the secrecy requirements; to be present at all stages of the count;

to oversee the counting process and see that it is undertaken in an orderly, accurate and correct manner; to draw the attention of the court staff any bad or doubtful ballot papers; to defend ballot papers marked for their candidate to which objection is taken;

to require the Returning Officer to mark on a rejected ballot paper the words ‘rejection objected to’, if they object to the decision of the Returning Officer(usually, this would only happen in the absence of an appointed election agent);

at the close of the count, when the Returning Officer seals the envelopes, the counting agents are entitled to add their seals.

Skills Used

Customer Service

EDUCATION

High School

Arkansas High - Texarkana, AR

2010 to 2014

Associates in Business Administration

Texarkana College - Texarkana, TX

SKILLS

Multicultural Sensitiviety/ Awareness Planning/Organizing Leadership/Managing SkillsProblem Solving/ Creativity Graphic Design, Computer Tech, Pos training skills, Customer service, communication skills. Social media/ is quickly becoming one of the most ubiquitous and in-demand skills for jobs in a variety of fields. Socially active organizations are more likely to attract top talent, drive new sales leads, and better engage other employees and customers

AWARDS

Volunteer of the Year!

January 2014

I received Volunteer of the year from the City of Texarkana, Arkansas for working with and on various community projects that were sponsored by private donors High School Award

May 2013

High School Senior consistently named to the Honor Roll, 2013-2014 Member of the National Honor Society CERTIFICATIONS

Apple Certified Macintosh Technician (ACMT) certification May 2014 to May 2016

Certification for Apple-Authorized service provider (AASP) technicians and for public individuals is identical. Individuals seeking a job repairing Apple products gain a competitive advantage by demonstrating an ability to support and troubleshoot Apple products by taking these exams. But please note that successful completion of the exams does NOT imply authorization by Apple to perform repairs or to conduct business directly with Apple or on Apple's behalf.

ADDITIONAL INFORMATION

Other Skill(s) include:

Sales Manager Skills: List of Skills and Strengths Sound expertise in sales

Excellent written and verbal communication skills

Good communicator

Strong Presentation skills

Persuasiveness – Know-how to demonstrate, promote and sell Goal-oriented

Strong networking skills

Negotiating skills

Good Judgment

Decision making

Office Manager Skills: List of Skills and Attributes Superb organization skills

Good communicator

Multitasking – Can handle many assignments

Ability to prioritize independently

Decision Maker

Project management abilities

Accuracy and punctuality

Willing to stretch extra hours to complete assigned work. Marketing Manager Skills: List of Skills and Competencies Excellent communication skills both written and oral. Leadership abilities

Strategic thinking: Experienced in developing marketing strategies Decisive: Capable of delivering quick solutions to the marketing troubles. Strong sales support and project management, leadership and training skills. Excellent analytical skills: Expert in forwarding thinking & market research Sound expertise in development processes and product marketing. Excellence presentation skills

Effective listener

Strengths:

Financial management

Intelligent

Leadership

Responsible

Listening

Goal oriented: results achieved, Meeting deadlines Motivating people

Self Motivated

Delegating tasks

Personal Management

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