Pankaj Kumar

Pursue a challenging and professional career in Telecommunication field as a team leader for System Support, Development, Engineering, and Project Deployment/Management. Offer extensive hands-on & supervisory experience in Wireless CDMA, GSM Switching & NGN deployment, Testing & Support.

Professional Background:

Professional with 14+ years of experience in telecom and information technology involving areas such as Post-Sales, Technical Sales Support, Field Deployment and Customer Assistance.

Able to work on own initiative and as part of a team in both a managerial capacity and team member.Proven leadership skills in the project deployment,O&M,Roll out & Technical Support & testing

Well-established customer facing skills developed from extensive worldwide travel incorporating Latin America,

Central America, Middle-East and India.

Professional Experience

Wipro-Brazil (Jan’14- Till date)

Tech Lead (Media & Telecom)

Leading ODC team (Developers & testers) that is responsible for validation, testing & deployment of the hardware & software of 3rd party vendors Set Top Boxes & DTV Products. Responsible for Test Management of Media Products(STB,GW,CM) etc.The scope of testing includes both Functional & Non-Functional testing.Main responsibilities include:

Plans and conducts the testing of products and services to verify compliance with user requirements in terms of functionality, stability and performance.Undertakes performance and acceptance tests, develops test reports, making recommendations based on interpretation of results.

Conducting technical testing review & involved in effort estimations, risk management.Design & development of test scenarios/ cases using multiple methodologies like Black Box testing, White-Box testing. Take ownership and maintain a defect list of all defects identified. Ensure that each defect raised is accurate with as much associated information as possible that will assist the project team recreating the issue identified

Provide guidance and mentoring to team leads and mentor/ guide QA analysts in software testing best practices & tools, audit and ensure adherence to best practices, and assist team in hands-on testing efforts as required.

Participates in requirements, design and development workshops to fully understand the technical solution.STB’s basic features defined by customer for end users i.e. Live channels, Tuner,CAS, code download, Guide etc. Ensuring client’s queries and complaints are resolved on time.

Scripting experiences for automation test tool, Experience in STB quality, test and validation,Knowledge of electronic equipment (Spectrum analyzer, Oscilloscope, Signal generator, etc).Knowledge of Linux OS, Knowledge of programming language (C/C++, Java, Shell scripts, etc.)

Effective vendor coordination for successful & timely completion of STB & C.P.E. related Projects which involves planning & addition of new Value added features, Hardware changes, launching new STB models or resolution of any pending problem.

Validation & upgradion of the new over to air (OTA) software & EPG for implementing new features or for resolution of any bug.Integration & Certification of the STB for Conditional Access System (CAS) parameters which Involves Fingerprinting, scrambling, messaging, Proper Encryption & de-cryption of Channels.

Coordination with Service Team for understanding customer issues & Conveying the same in appropriate manner to STB Vendor / Open TV team for resolution.Putting things in right prespective & Mitigating issues before they blow up to become big issues.

Manage QA team resources, Designed the Performance test strategy and test plan for the offshore Performance testers.Assisting the team in automating the regression test scenarios.

Automation Tool: Red Rat, NP Net Booter,Raspberry PI,

Other Tools: ST Microconnect,Clear Quest,Wire shark, DEKTEC Stream Analyzer tools, TS players, Jira, Win Merge,Bandwidth manager tool, Filezilla, Hex Editor,

Ericsson Brazil (June’12- Oct 13)

Integration Engineer (Media Application)

Responsible for Installation, Integration(BSS & OSS) and O&M of TV & Multimedia solutions of Ericsson & Multivendor products across Latin America region.

In-depth technical understanding of delivering multimedia solutions (IPTV, OTT, Digital TV & IP Networking) with rich experience of application flow, integration & network architecture.

Technical solution definition, generating technical proposals, statements of compliance (SoC) and project analysis cost.Worked on Lab Environments for testing and integration of IPTV (MSMW 3.0) platform components.

Basic knowledge of virtualization technologies such as Hyper-v and Vmware.Setting up CISCO UCS Servers and administration, Maintenance of UCS Servers using UCSM.

Knowledge of setting up Windows Server operating system and Microsoft SQL Server database system along with SQL Queries.Average knowledge of Active Directory, security of Windows Server systems & IIS.

Participated in GVP Telefonica Project at São Paulo Brazil Site.Responsible for E2E testing of the OTT & IPTV Services on the Mediaroom Platform. Understanding of different multimedia metadata formats including mezzanine, GLF(Global Listing Format) & Cablelabs formats.

Implementation, operations and support of Microsoft Mediaroom IPTV Middleware Servers and Software. This system includes the following technologies: Windows Server 2008 / Active Directory / IIS / SQL Server 2008 & 2012 / MDS / SCCM / SCOM / DNS, NLB and Clustered systems / Security (PKI, Certificate Infrastructures, etc.)

Mediaroom Personnel Server Lab Setup for Customer & User Demonstration of the Mediarrom features (Release 2.1 & Release 2.0). Helping the customer to launch the new services & features in the Network.

Day to day Management / Administration of Microsoft's Mediaroom 2.x, componets with Microsoft SCOM & SCCM.Management and staging of Audio/Video content including DRM, Ad insertion, blackouts, Pay-Per-View and Video On Demand.

Administration of branch services with Microsoft's Service Management Tool; Configuration and deployment of Live TV Services; Service Collections and Channel Maps; Services Grant management; Video on Demand asset management;

Huawei Brazil (Aug’09- May 12)

Manager (NW Operations)

Planning, manage & co-ordinate the Huawei product deployment in the Brazil. Responsible for OM activities of VIVO IP Backbone Network which includes multivendores Datacom elements from vendors like Huawei, Cisco & Juniper.

Handling Network Operations Management, Fault Management, 3rd Party Management, resource Management, Partner Management, Time Management, Communication Management.

Technical solution definition, generating technical proposals, statements of compliance (SoC) and project analysis cost. Worked with customer, technical team to develop & maintain the SLA & KPI aggrement.

Being in contact with technical support team, Site Manager, Network Planners to make sure that all part of the roll out/swap plan are going according to project plan.

Identify and develop new maintenance methodologies. Provide input to department Senior Manager for refinement of policies and procedures.

Managing the team activities in the network support, expansions, upgrades, feature testing and any projects mapped on the Latin American Telecom Market.Helping the customer to launch the new services & features in the Network.

UTStarcom, Inc.Brazil (Feb’06- May’09)

Technical Manager

Responsible for pre & Post sales technical support, setup the field trials and for the deployments of UTstarcom products in Latin America.

Managed installation, integratation and commissioning of the FMC & IPTV platform for Brasil Telecom.Providing the technical knowhow on day today basis.Train the local team & customer to maintain the network.

Plan and execute Quality Audits in the project rollout Developing new procedures and practices for the deployment of products across Latin America.Primary technical interface Manage resources during core network deployment

OSS-BSS System Support for TV Platform: Performing Config & OM Tasks related to:

System (Admin, Business, Payment, Business)

Customer & Resources (SAM, Resources, Card, CDR Meter)

Media Management (MAM, VAS)

Partner (VSP, Reseller, Bar, Settlement)

Workflow (Workflow client, workflow studio, lite studio, Workflow monitoring)

Preparing responses to RFPs/RFQs/tenders and commercial negotiations for solution definition and project feasibility.Provide input for network strategy and refinement of business plans.

Worked in the configuration / integration "Optibase Encoder & Widevine DRM" for Live TV & Virtual Channels. Integrated third party servers (Gaming, E-Commerce & TVMS) with IPTV platform. Helped the customer to develop interface for VAS application of the Walled Garden.

Responsible for development and delivery of product demonstrations at field events such as conferences, seminars, etc.Provide technical support to the sales team to define the capability, applicability and future evolution of the Utstarcom product set.

Installation, configuration & maintenance of various Solaris/Linux based Blade servers:

Handling various components of IPTV system like

Electronic Program Guide Server, User Session Controller, Television Messaging System,

Content Encoder, Content Encoder Controller, xFormer, Media Director, Media Engine,

Prepaid Session Controller, Transaction Servers, Cisco Network Registrar, DHCP, DNS, Optibase, Set Top Box (STB) etc

Responsible for creation of packages, bouquets, channels, EPG offerings (IPTV), Connect with the center to control the billing relationship with OSS / BSS. Regional support (disk cleanup, backup restore data, diagnoses on servers, implementation of patch / fixed and scripts as requested by the customer. Testing & rollout the new features & develop Service guideliness for IPTV services.

Huawei Tech Brazil-TSD (May’05-Feb’06)

(RF Manager)

A Key Member of TSD Group, responsible for Planning, Design, implementattion & Support of Huawei CDMA EVDO/1X Networks.

Supervised& Guide the installations, commissioning & evaluation of Huawei BSS (EVDO) Systems. Trials. Participate in site technical visits to identify RF equipment locations and antenna orientation, Setting BTS parameters.Perform site build verification and acceptance, Generate RF engineering related reports as required.

Perform system dimensioning tasks, including traffic analysis as required, Perform RF planning related GIS work as required, Analyze RF equipment specifications, Perform RF network design, planning and optimization activities as required, Perform Frequency planning and interference analysis.

Motorola India & Brasil( Mar’04-April’05)

CDMA System Engineer

Core Member of Motorola FOA Group responsible for testing of Wireless Features, making recommendations for improvements in network and ensuring that software features provided meets customer objectives and specifications.

Areas of Expertise are:

Provided support for Packetisation (Ckt. to PKT conversion), Upgrade of CBSC & BTS Sites. Well versed with the EBR to IBR conversion of BTS & Integration of PKT BTS with CBSC.

Led a team to perform test & integrate EVDO Beta trials in India. Integrated the EVDO functionality with the existing CBSC using additional H/W & S/W.Responsible to demonstrated the EVDO Features & complete the acceptance testing of EVDO network elements.

Lucent Tech.India (Jul’02-Feb’04)

Senior System Engineer

Worked as a Switching system analyst/tester on NVAM (Switching Translation Product).

I were responsible for Initial 5ESS Switch Translations Build. Routing, Charging, and Trunking Translation Database Standardization Service.

Worked on NVAM transition from USA to India. A team leader of testing team, performing release tesing, product fixes and identified relevant regression tests to be performed to prove tested functionality.

Hughes Telecom (Apr’01-June 2002)

Switch NOC Manager

Responsible for NOC Centre of Hughes telecom in Mumbai.Main responsibilities includes the following.

Order, track, document, and manage implementation of new software/hardware for switching systems.

Forecast and manage the SS7 ISUP trunk and messaging capacity, growth and expansion. Track and update Base Engineering Parameters when new cells, switching equipment, and ISUP trunks are added.

Lucent support Engineer (Apr’99-Mar’01)

(On Contract)

Projects:

1.Job Assignment (6 months), in Saudi Arabia with Saudi telecom

2.Worked for Telephonica (6 months) in San Salvador to provide maintenance, support and training on Gateway switch (Lucent 5ESS Autoplex System).

3.On Contract (1 year) with Lucent Tech for Local / Toll Project in Belo Horizonte, Brazil for Local Operator Telemar(OI).

Responsibilities:

Actively involved in System Testing & Integration (Hardware & Software).Expertise in Implementations and testing of new features for system on customer requests.Expertise in Translation that applicable to Call Routing, Roaming, Cell sites & RF parameters.

Nutek (I) Pvt. Ltd.-India-(Mar’96 – Mar’99)

(GSM Engineer)

Installation, commissioning and Maintenance of GSM Network elements from Nokia NSS switching subsystems, MSC, HLR & VLR. Implementation of CCS7 signaling, Routing, Number planning, Digit Analysis and PSTN Engineering.

Actively involved in integration, commissioning and Expansions of MSCi and HLRi. Integration of SGSN network element of GPRS to Nokia MSC / HLR, Network optimization work.

Additional Information

Languages:English and Portuguese: Very good, Spanish: regular,French:Learning

Database: Oracle, SQL,mysql & Informix;

Education: MBA from FGV Institute=Dec.2011

B.E. (Electronics).(1996).Aurangabad University,India

Skill Set:-

Platforms: Motorola, Lucent,Huawei,UTStarcom,Cisco

Motorola CBSC, Access point,UTStarcom, Inc. FMC,iCBSC,mSwitch,IPTV

TV/Multimedia Middleware Solutions – GVP (1.0 & 2.0), Ericsson MSMW (3.0 & 3.1),UTStarCom RollingStream Platform

Microsoft Experience: Windows 2003/2008, Active Directory, SCOM (Service Center Operations Manager), SQL Server, HyperV, NLB clustering, SQL failover clustering

Cloud Computing:Network load balancing, Application Delivery Networking, Clustering, Distributed computing, virtualization, storage arrays

Programs/Packages -Visio 2002 Professional, MS Office, MapInfo

TCP/IP,DNS,PPP, DHCP, X25, Frame Relay, ATM

LAN/WAN Tools:Ethereal,Sniffer,Wireshark,Snoop

Huawei Datacom Products:NE40/NE80/NE5000

Operating Systems: Windows Server 2008, Redhat Linux,Solaris 10/11

Web Technologies: PHP, MySQL, Apache, CSS, HTML, XML, SQL, Tomcat,JBOSS,Weblogic

Solaris 2.5.1 Administration / Informix DBA, Solstice Disksuite, Veritas, Linux Administration

Routing Protocols : ISIS,OSPF,BGP,VLAN,MPLS,VPN

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