Customer Service Sales
Resume:
Nureen Qureshi
Mississauga, Ont.
CP# 647-***-****
******.*******@*****.***
Education:
Centennial College:
* **** – Office Administration
(1994-1997)
Sheridan College:
CHRP - Human Resources Mngt.
(2008 - 2011)
Skills & Knowledge:
Communications:
Excellent written and verbal communication skills. Excellent facilitation/presentation skills
Problem solving:
Self- motivated . Excellent customer service in an accurate, efficient and
timely manner.
Training & Development:
Possess effective training and development skills. Have provided training on job search, job interviews, mentoring, and career counseling.
Researching:
Possess very keen research skills. Candidate seeking and recruiting, client seeking, industry requirements, individual client structures, and business standards.
Negotiating:
Very effective negotiating skills. This includes negotiating with personnel and clients.
Other Languages:
French, Urdu, Hindi, Arabic
Other Skills:
Staffing & Development, Total Quality Management, Overseeing, Cultural Sensitivity, Strategic Planning, Strong Project Management Skills Excellent presentation, interpersonal, verbal & written communication, and listening skills.
EXPERIENCES:
Design Group Inc.
Customer Service Specialist (04-2011/ 2015) Mississauga, ON
Establishing skill in detecting critical customer service deficiencies and developing preventive strategies and solutions for high-end customer and vendor support.
Maintaining the retention department, retaining Clients who wanted to cancel their accounts. Demonstrated best judgment in the disbursement of adjustments and credits.
Increased the customer experience by providing information on bill rate plans, and employment services through up selling opportunities.
I utilized multiple call center support applications to efficiently assist customers and agents. Answered customer queries, problem solving on our services.
Assisted in the development of new policies and procedures.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures in the company.
First Choice Staffing (div Dean Group)
Customer Care Support Agent (06/2008 – 03/2011) Mississauga, ON
Staffing Services Company
Expand customer base and sell service renewals, create new client files, update the personnel database, and complete weekly sales reports. Responded to tracking shipments
Customer inquiries and requests and resolved issues efficiently and professionally.
Complete ongoing training to stay abreast of product, service and policy changes.
Built positive rapport with customers, managed customer accounts and increased account base within territory.
Checking applications and advising on status
Assisted in planning sales programs and organizing tradeshows.
Maintain department metrics and reports utilizing various in-house software and tools.
Ian Martin 500 Staffing Services.
Support Services Representative (03/2004/ 04-2006) Toronto, ON.
Staffing Services Company
Investigating and solving customer problems and handling complaints, create new and repeat sales by providing information on services.
Processing customer orders into the system & administration of client orders.
Providing account product and pricing information
Responded to inquiries concerning services, fees, and billing. Provided information on benefits of our services.
Developed strong relationships with established accounts while acquiring new accounts. Weekly customer service calls to existing customers
SPECIFIC SKILLS & EXPERIENCES:
More than 7 years’ successful work experience in the Customer Service field.
CHRP designation in progress.
Proficient use of MS Word, PowerPoint, Excel, Outlook and Access
Great background in providing leadership and managing the implementation of Company's Learning Development strategy, strong Project Management Skills
First Aid Certificate.
Staffing & Development, Total Quality Management, Overseeing, Cultural Sensitivity, Strategic Planning.
REFERENCES: Available Upon Request
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