Customer Service Representative

LOREE GRATTAN

**** ********* ****. *.*.

Calgary AB T2A 4C3

Home: 403-***-****

Cell: 403-***-****

Email: *****.********@*******.***

Professional Profile

A unique and eager individual, with the motivation to become and upstanding professional. Effective interpersonal skills and committed to all tasks to be completed accurately. Creative and thrive to gain proficiency and confidence in my work.

Skills and Abilities

Always productively looking to upgrade my education

Take pride in achieving the best possible results

Committed to personal growth and professionalism in my career

Learn efficiently and adapt to new surroundings

EMPLOYMENT HISTORY

2015 – Customer Service Representative

Carstar - Fishcreek – Calgary, AB

Used Summit program for vehicle tracking and invoicing

Greeted customers for vehicle drop off/pick up

Booked appointments for estimates and repairs

Handled multiple inbound and outbound calls

Provided vehicle status updates to customers and insurance companies when required

Dealt directly with insurance companies and field appraisers

Received part invoices and credits

Answered incoming calls in a professional manner

Booked Enterprise rental vehicles for customers through ARMS

Organized daily appointments for appraisers with insurance assignments

Printed invoices and took payment for repaired vehicles

Printed weekly invoice batches for accounting

Booked tow company to bring in damaged or non-drive vehicles

Printed all paper work for technicians and detailers

Constant use of printer, scanner and fax machine

Ordered office and coffee room supplies

Completed On-line WHMIS Training with a Certificate

2015 – Shop Assistant

Horton RV – Calgary, AB

Re-packed wheel bearings, replaced brakes shoes and backing plates

Performed De-Winterizations and checked for leaks

Replaced and re-sealed all roof items and mouldings

Removed and installed toilets to replace valve

With assistance replaced awning material

Replaced hot water tanks

Checked electrical wiring for lights and brake operation

2014 – 2015 – Jr. Autobody Estimator

Dilawri Collision Center – Calgary, AB

Used Mitchell, Audatex and Repair Centre programs for estimates and invoicing

Converse with customers,insurance adjusters and appraisers

Write estimates for customer pay and insurance claims

Take photos of all damage for estimates and in the shop for appraisers

Create supplement estimates and send to appraisers for approval

2012 – 2013 - Automotive Apprentice 2nd Year

Chetlen Automotive Tech and Tire – Calgary, AB

All fluid changes and leak diagnosis

Removal/ installation and balance of tires, including wheel sensors

Use of scan tools, volt/amp meters and other diagnostic tools

Tune – up, brakes and suspension inspection and replacement

Follow electrical wiring diagrams and systems for diagnostics

Front end diagnosis, alignment and drive line inspections

Timing belt inspection and replacement.

Valve cover, cylinder head and intake gasket inspections and replacements

Assisted Technicians with Engine and Transmission Removal and Installation

EDUCATION

High School Diploma - William Aberhart High School June 1999

Automotive Mechanics

SAIT

Automotive Service Technology, Diploma May, 05

Motive-Action Certificate Jan, 01 – Jun, 02

American Sign Language

Mount Royal College and The University of Calgary Sept, 99 – Nov, 01

Completed Course Level 101 – 303 Units 1-17

Deaf and Hear Alberta

Lip Reading Basics, Certificate Class 1 – 4 July 2013 - Oct 2014

References Available Upon Request

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