Customer Service, Microsoft Office Suite, Apple Software.

Martha Delaney

*** ******** **. ***. #*, Boulder, CO 80304 Phone: 540-***-****

E-Mail: *************@*****.***

Objective

To gain more work experience and to start a career.

Education

Concord University, Athens, WV May 2012

Bachelor of Arts in Communications with an Emphasis in Electronic Media and Journalism.

Skills

Software: Final Cut Pro; Microsoft Office applications; Mac computers.

Experienced with verbal marketing, relationship marketing, promotional marketing, word-of-mouth marketing, and public speaking in large groups.

Work Experience

Celestial Seasonings, Boulder, CO April 2013-Present

Lead Guest Relations Associate/Tour Guide: Promoted to lead position in June 2014. Duties include: supervising, training, inventory and ordering and making daily schedules for Customer Relations Associates/Tour Guides. Supervise daily operations of Guest Relations team. Tour Guide Duties include: Customer Service; serving and making tea; customer interaction; stocking; sales. Giving tours of the Celestial Seasonings tea factory. Communication and interpersonal skills: speaking in front of tour groups. Responsible for balancing registers and preparing deposit at the end of the day, along with my other Customer Relations/Tour Guide duties that I did prior to promotion. Involved in every aspect of customer service in both tea shop and tour center.

Barnes & Nobel Booksellers, Boulder, CO Oct. 2012-April 2013

Barista/Cashier: Customer Service; making drinks; customer interaction; stocking: shipment.

CVS Pharmacy, Roanoke, VA June 2009-Aug. 2009

Cashier: Customer service; stocking; front facing; and photo lab attendant.

Anesthesiology Consultants of Virginia, Inc., Roanoke, VA June 2003-Dec. 2007

Secretary: Alphabetized medical documents; scanned medical documents into a computer; sorted mail; folded items and stuffed envelopes; postage marked mail; filed documents; shredded documents; and copied documents.

WMLT News Aug. 2009-May 2012

Learned to direct, technical direct, produce, use audio, work a camera, teleprompter, floor direct, anchor, create packages, VO’s, VOSOT’s, and readers. Student workshop at Concord University.

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