Custumer Services Representatives

Virgil J Jacas

*** *. ****** *****

Chicago, Illinois 60614

**********@*****.***

*********@*****.*** 773-***-**** (cell)

SUMMARY

Accomplished professional providing results in logistics and distribution management. Experience in establishing quality customer service, domestic/international shipping, and OSHA compliant safety programs. Proven ability to communicate, understand and motivate multicultural and multi socio-economic constituencies. Excellent analytical skills. Knowledge and aptitude for manufacturing processes and information technology.

BUSINESS EXPERTISE

Logistics Management: Identify and troubleshoot problems, develop and drive solutions. Track all inventory data; raw materials, general supplies and manufactured goods. Configure shipping process for multinational materials distribution. Configure materials and production savings while maintaining quality.

Training and Supervision: Establish standardized employee safety training for warehouse receiving procedures. Design instructional communications; manuals and signage. Train new employees in software basics.

Process Improvement: Understand corporate needs, develop and present initiatives that can be replicated system wide. Configure distribution systems for multisite installation and implementation.

Analysis and Budgeting: Analyze and track data illustrating quantifiable process improvements. Establish productive relationships with suppliers. Communicate with varied internal departments and external suppliers. Improve supply chain relationships between varied constituencies.

PROFESSIONAL EXPERIENCE

Alta Staff – Chicago, Ill.

Insurance Customer Service Representative. February 2015 – October 2015

Assignment with client (Maximus Health Services – Chicago, Il.) Responsible with communicate with customers (Exchange/Marketplace) providing quotes and statements regarding policies cost, consequences and obligations

Respond to customers problems and offering plausible solutions. Keep records of transactions, interactions and follow-ups

Store and save information in the computer(CRM) for future reference and working with database (Connecticut – Indiana –West Virginia – Michigan ) Remain informed about modification of policies(Medicaid – Medicaid)

CompuCom – Seattle, WA

Shipping Manager / IT Technician. March 2014 – May 2014

Contract\assignment at the client’s site (AON/Hewitt – Lincolnshire, Il.) Responsible for receive, process and file all the shipments of computer hardware and/or any other necessary equipment to be used in the Windows 7 Migration/Deployment project. Maintain and update data base (MS Excel – Access) Meet with project manager to guarantee receiving dates and deadlines. Responsible with the order/receiving of any equipment or supplies need it to guarantee project deadlines. All shipments processed by UPS Worldwide Management and/or FEDEX.

Assist and provide technical support(IT Technical Team) in the check-out user acceptance test as needed (Launch and activate LYNC, Aon App Store, Proxy Settings, Hewitt Home Page, run GPUPDATE /FORCE, Outlook, Lotus Notes. Verify and confirm VPN tools (NOVEL-Juniper) Verify C Drive encryption using Bit – Locker.) Provide user with step – by – step technical orientation regarding Windows 7 Enterprise system and/or any other technical questions as requested.

Date and sign Post Deployment/Check out acceptance document.

Update user on Dashboard as required.

National Cable- Charlotte, North Carolina

Project Manager. September 2011 - December 2012

Responsible with planning, execution and deliver the project within a time and cost budget. Receive, process and filing data (MS Excel/Access Database ) of computer hardware/software for the Grainger Project (Grainger Data Center. Niles, Il.). Assignment included processing and shipping(FEDEX/UPS Worldwide) to national and international sites. Technical support and training for client Network Technicians (Cisco Server configuration of WI FI Access Points). Temporary contract assignment performed at the client’s site.

Hartmarx Inc. - Des Plaines, Illinois

Shipping Manager, February 2007 - April 2010

Managed all aspects of filling (MS Word/Excel & SAP/ERP SD –MM) and processing (UPS/FEDEX) for incoming/outgoing shipments and deliveries. Maintain control of raw material warehouse. General assistance with freight quotes. Supervise employees (Union Shop) with the routines of dock operations. Enforce OSHA rules and regulations.

Graphic Design - Chicago, Illinois

Freelance Designer, June 2002 - November 2006

Consult, develop and execute design solutions to communication needs for a variety of corporate clients. Assignments included corporate identity, marketing collateral. training materials, signage and promotions. Full program and project management from concept though production. Responsible for all budget and scheduling.

International Academy of Merchandise & Design -Chicago, Illinois

Print Center Manager & Staff Designer August 1999 - April 2001

Held responsibility for the management of institutional department, including P & L, staffing, purchasing and inventory. Supervised the development, execution and quality of all communication projects, including commissioning of original illustrations and photography. Maintain calibrate, and update all hardware and software including CPU’s, large and medium format printers, scanners and peripherals. Proficiency required for both MAC and PC platforms.

EDUCATION & CERTIFICATION

De Vry University. Chicago, Illinois.

SAP/ERP 6.0 – SD –MM. Functional Business Consultant

International Academy of Merchandise & Design. Chicago, Il

BA in Computer Graphics & Design.

Major in Graphic Design & Communication Projects

Micro Train, Inc. - Chicago, Illinois

Certification - Comp TIA - A+, Net+, Security+

PMP Project Manager.

Certification - GMP Food and Cosmetic Industries

ITT - Chicago. Illinois

Certification – Electronic Technician

Richard M. Daley College - Chicago, Illinois

Certification - Warehousing and Inventory Control

ADDITIONAL SKILLS

Multilingual

Tool Making and Machine Shop; CNC set-up and operations

Digital Print Production

Electronic Technician and Graphics Machine Repair and Maintenance

Knowledgeable in Software Applications - MS Office Suite, MS Access Database, Adobe Graphics, MS Outlook, Novell, Lotus Notes, MS400. Juniper Networks, MS Server 2012, Cisco Server.

Operating Systems – MS Windows, Mac OSX, Linux Red Hat, Ubuntu.

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