Customer Service Sales

Objective

Skills

To succeed in a professional environment which allows me to utilize my diverse job experience.

Bilingual: English/Spanish

Forklift Experience

SOFTWARE: Law PreDiscovery, IPRO Tech, Colorado 9.1 SP1, Creo color workstation, Fiery color workstation, Adobe Acrobat 7.0 Professional, Microsoft Office Word 2007, Meta Records 8 (MRI), Reporter Base (RB), Microsoft Excel

HARDWARE: Konica 1200, Konica C8000, Ricoh PRO C901s, Ricoh IS450DE, Ricoh PRO 906ex, Konica C650, Konica 950, Canon DR-7550C, Neura Scanner,

Contex Oversize Scanner HD5450, Multi 2020 Paper Cutter, KIP 3000, Multi Tower Cd Burner

Experience

2012-Present, DepoTexas

(Accounting)

Provide customer service regarding collection issues: process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts; Customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Establish and maintain effective and cooperative working relationships with dealers and sales.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Communicate & follow up effectively with sales department regarding customer accounts on a timely basis.

(Custodian of Records)

Place phone calls to, and receive phone calls from Custodians of Records to obtain records requests

Communicate with clients regarding status of records requests

Prepare Notice of Filings for court document filings; Maintain filing information for client reference.

(Production)

Scan, print, copy and bind deposition transcripts and exhibits for use in trial preparation

Responsible for coordinating deliveries, both locally and out-of-state, in order to meet client deadlines and requests

Coordinate and communicate with various departments within the office to fulfill client needs

2009-2012, The Document Group

Litigation Support - Experience with various litigation copying and with all types of binding

Scan - Tiff, PDF, Multi PDF, OCR, Coding, Electronic Bates

Maintained Originals of all documents as submitted

Monitored and troubleshoot machine operation and made adjustments as necessary to ensure proper operation

Worked with clients to meet deadlines

2007-2012, Assist Legal Technologies

Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed for completion

Set up and adjusted machines, regulated factors such as speed, ink flow, focus, and number of copies

Cleaned machines, performed minor repairs, and reported major repair needs

Delivered and picked up jobs

2002-2006, The Marker Group

Cut copies apart and wrote identifying information, such as page numbers or titles on copies

Maintained stock of supplies and requisition any needed items

Prepared and processed papers for use in scanning

2004-2007, Ashcraft Bread Company

Box Truck delivery driver

Loaded and unloaded product and orders to customers and stores, restaurants, Minute Maid Park Reliant Stadium and George R. Brown Convention Center

Read job tickets to fulfill orders

Effectively communicated with customers.

2004-2005, Grocery Supply

Forklift operator

Read job tickets to fulfill orders

Loaded and unloaded merchandise onto trucks

General warehouse duties

2001-2003, Fiesta Mart

Operated cash register and reconciled monies at the end of every shift.

Stocked and neatly organized merchandise on store shelves

Ensured safe environment within the store or customers and employees

Provided customer service to shoppers

Education High School Diploma - John H. Regan, Class of 2003

Contact this candidate