Project Management, Service Management, Incident Management

V. SATISH

Present Address: **-*, ******* ******, ** Avenue, Anna Nagar, Chennai – 600 040

Mobile (US): +1-347-***-****; (India): +91-988*******/* E-mail: ***********@*****.***

PERSONAL DETAILS

Date of Birth : 14 October

Sex : Male

Nationality : Indian

Passport Number : J9432891

Date of Expiry : 27 December 2021

Addn. Country of experience

(Outside of Home country) : USA

Express Entry Number : E000408860 (Canada)

CAREER SUMMARY

An astute PMP certified Professional with about 13 Years of experience (and counting) in end to end Project Management including but not limited to Service Management, Incident Management, Resource Management, Work Order Management, Risk Management, Quality Management, Delivery & Contract Management, SharePoint Administration, Tools identification, Client Data Protection, driving Organizational growth through creative and Innovative measures. Highly motivated and enthusiastic, demonstrated very strong commitment cross industries with focus on the IT and ITES segments. Spent recent 6 years in the North American continent (esp. USA). Experienced in multiple Technologies such as SAP, HP Mercury ITG (SMS) Rational tools (IBM) and MS Applications & SharePoint. Achieved strong cost savings for the Projects using measures and continuous improvements that has always resulted in good and positive outcome

WORK EXPERIENCE

Associate Manager Accenture Pvt. Ltd

November 2013 till Present Cincinnati/New Jersey, USA

Chennai/Pune/Bangalore, India

Currently handle a team of 25 on a $700M engagement which is one of the biggest in Accenture. Started with the Project initiation phase including, but not limited to Stakeholder identification, setting up Project templates, creating Scope Management plans, SharePoint Administration, Planning Resource Management, Tools identification, Work Order Management and Client Data Protection

Responsible for reporting the overall performance in Delivery Management using internal tools that has high visibility with Senior Leadership and Managing Directors of the Telecom division of North America, Europe & Asia

After residing in the USA for a continuous 6 year tenure, currently in India for setting up the offshore team for the same project and performing the role of a Transition Manager with base location at Chennai and occasional travel to the team co-located at Pune and Bangalore

Significant Achievement so far has resulted in Cost savings of €65K (between Q1 to Q3 FY15) and an increase in Offshore FTE from 5 to 25 Resources

Associate Manager Accenture Pvt. Ltd

September 2008 till November 2013 Cincinnati, OH, USA

Lead a team of 6 across multiple locations within India and US in the Project Management Office; Primary responsibility included delegating/assigning SAP related issues to the respective module Leads and ensuring their subsequent resolution. Worked directly with the Client (face to face) based at Cincinnati, Ohio, USA

Started with handling Resource Management which resulted in savings of 12 man hours per day

Participated in the Demand/Release Management and held an active role in the Change Management process

Was entrusted with handling one of our Internal tools (SMS Mercury ITG) for ticket tracking for all SAP related incidents in post go-live support. Played a liaison between the Helpdesk team (BPO-India) and our Project teams (Application Outsourcing & Infrastructure Outsourcing)

Established and maintained product and product-component requirements which are based on the customer requirements by ensuring the SAP Technical and Functional designs are created and stored in the common repository (SharePoint site)

Being a Risk Manager, proactively managed the risk and issues using mitigation plans and monitored the watch list risks periodically to ensure effective handling

There was an issue of compatibility between Windows 32 and 64 bit for the client VPN software at Cincinnati location. Worked with the IT teams of both client and Accenture & found a Workaround saving of 23 Resources’ man hours at this site

As part of the go-live support, on average monitored about 200 tickets brought down the resolution time for escalated tickets to less than 1 day

Established and maintained procedures and criteria for integration of the product components. Make updates to the Project Quality Management Plan periodically and ensured Organizational compliance

Monitored and controlled the Configuration Management process against the plan and took appropriate corrective action by measures in the monthly client status meetings, weekly status reports and SMS or Other Tool reports

Conducted periodic evaluation of the defect analysis and proposed improvements to the Project deliverables

Certified on internal certifications on Client Data Protection

Certified on Accenture Advanced Enterprise Solution (AAES) methodologies

Senior Software Engineer Accenture India Pvt. Ltd

March 2007 – August 2008 Mumbai, Maharashtra

Was engaged in a project performing Support activities to clients based in Canada, USA and Europe

Was responsible for identifying problems arising from implementation of SAP technology and assigning those issues to the appropriate team and tracking them to closure.

Performed simple automations using MS access, excel & outlook that resulted in savings of 4 manual hours per day for a single Resource

As part of Quality Assurance, performed Defect Analysis using Quality tools such as Ishikawa diagrams and narrowing down on the specific root cause to target. Performed Causal Analysis and Resolution (CAR) activities and ensured compliance per initial targets to Clients. Have got awards & certificate from the Organization within two months of joining for automation

Senior Process Executive Tata Consultancy Services

February 2004 – March 2007 Chennai, Tamil Nadu

Was involved in the Project Management Process group including but not limited to initiation, planning, execution, monitor & control and also closure

Attended client meetings during pre-sales during the Request for Proposal (RFP) process

Involved in recruitment drives of high profile IT Professionals in varied industries as part of Acquiring Project team

Handed a team of 10 members primarily dealing with clients in the UK for the Business Process Outsourcing (BPO) segment of a leading Bank in the World with a total asset of $2.42 trillion

Proposed and implemented Continuous improvement using various Project Management tools such as Ishikawa, conducting Brainstorming etc. saving cost and improving efficiency for the Management

Processed daily transactions such as opening of accounts, providing efficient Customer Service with consistent 99% accuracy (received a certificate from the client directly as appreciation for this!)

Serving as a point for escalation and KPI, SLA compliance reporting

Was one of the Key players in the company during transition & reverse transition of projects

Additionally, in another Project, Lead a team of 20 FTE Resources for an American client, one of the World’s largest Insurance companies with revenues worth $6.29 billion

My entire team was awarded as the Best Performers and the CEO of the client personally visited to congratulate the 21 member team!

Tele Marketing Officer Vizual Business Tools

August 2003 – Feb 2004 Chennai, Tamil Nadu

Responsibility included leading a team of 4 FTEs and interacting with British customers online

Involved in selling HR solutions to customers in the UK

Conducted Market Research Surveys with customers in the UK

Customer Support Officer Allsec Technologies Ltd

July 2002- June 2003 Chennai, Tamil Nadu

Work involved interacting with American Customers online. Was involved in many projects such as ‘COMPU CREDIT’, ‘FINGERHUT’, ‘AMERIX-Q’, etc. Worked predominantly in night shift and rotational shifts

MANAGEMENT & TECHNICAL CERTIFICATIONS

Successfully completed Project Management Professional (PMI) certification from the Project Management Institute (PMI® PMP Number: 1867585).

Completed “Starting with Kanban for Software Development” from iZenBridge

Have successfully completed a four months Course of Diploma in Java Programming (DJP) at the Loyola Institute of Business Administration (LIBA) Informatics Centre, Chennai.

Have successfully completed an eight months Course of Diploma in Advanced Diploma in Computer Application (ADCA) at the Loyola Institute of Business Administration (LIBA) Informatics Centre, Chennai.

Have successfully completed a Course on Oracle & Visual Basic at the SSI, Kilpauk, Chennai.

Have completed a course in MS Office at SSI, Chennai.

**Pursuing Agile Certified Practitioner (ACP) certification from PMI

EDUCATIONAL PROJECT EXPERIENCE

Have done a Project work on “Sales & Service Management System” for Insight Technologies, Chennai in Visual Basic and MS Access.

Have done a Project Work on “Controller Sales Information System” for M/s PROMED INSTRUMENTS (P) LTD, Chennai in Visual Basic and Oracle.

EXTRA CURRICULAR ACTIVITIES AND AWARDS RECEIVED

Merit Certificate Holder in the examination conducted by the All India United Nations Information Test Centre – 1991

Merit Certificate Holder in the examination conducted by Gandhi Study Centre on “MY EXPERIMENTS WITH TRUTH” – 1995 and 1997

Winner of Best Performance Award in MAEL STROM 2000, a Seminar conducted by MOP Vaishnav College for Women, Chennai – 2000

Winner of the Medals for Quiz Competitions conducted at the College Level

Medal Winner for the Best Student Award for English – 1999-2000

Gold Medal Winner for securing 8th rank in Hindi (language) in The University of Madras, 2003

Received an Award from Barclays Bank Plc (Sales Financing) for undergoing Successful training in the allotted department of “Debtor Research”

Received the “Sterling Leadership Award” from TCS for handling the team efficiently

Got a lot of Appreciation certificate from the Clients side for smooth transitioning

Have successfully received certificate on undergoing training on Auto Insurance in the Insurance Project

Have received award in “Celebrating Performance” from Accenture within 3 months of joining

Received a lot of Appreciation emails directly from the Senior Leadership Team of Accenture for illustrating exceptional People Leadership skills

Participated in many Organizational volunteering activities like “Paint the Town”, “Junior Achievement Bowl-a-thon” etc.

Certified Client Data Protection Lead for Accenture

Winner of Accenture Information Security Champions award, 2013

Certified on Accenture Advanced Enterprise Solutions (AAES) methodologies (Part of the internal Enterprise Environmental Factor)

PMP certified from PMI® (valid till Nov, 2018)

EDUCATIONAL QUALIFICATION

COURSE OF STUDY

INSTITUTION / UNIVERSITY

YEAR OF PASSING

MARKS OBTAINED

Matriculation

S.B.O.A Matriculation & Higher Secondary School, Chennai 600 101.

1997

80.45%

Higher Secondary

S.B.O.A Matriculation & Higher Secondary School, Chennai 600 101.

1999

85.00%

Bachelor of Computer Applications (BCA)

Dr Sir Arcot Lakshmanaswami Mudaliar Vocational Arts and Science College, Chennai, University of Madras.

2002

67.20%

Master of Computer Applications (MCA)

University of Madras, Institute of Distance Education

2007

63.61%

HOBBIES

Reading

Gardening

Photography

Travelling

Volunteer Activities & Professional Memberships:

Active contributor to World Vision for Children, India

Participated in Paint the Town event (organized by “Give back Cincinnati”), USA

Been a regular participant in Junior Achievement event raising charities, USA

As part of Event Management, organized many client engagement events like Bowling (at Newport, KY), Happy hours (Hyde Park, Cincinnati), USA

Conducted class room training for Cincinnati Works, USA

Conducted class room training for Community Service at Brighton Center, New Port, KY, USA

Member of Project Management Institute®, USA

LANGUAGES KNOWN

Language

Read

Write

Speak

English

Yes

Yes

Yes

Hindi

Yes

Yes

Yes

Tamil

No

No

Yes

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