Service Manager

ADRIAN BELTRAN REYNOSO

B.I. International Business

Experience

Service Country Manager and Market Place Supervisor August 2012 – August 2015 E-Commerce Motion Global – Shanghai, China

Follow Up Customer Sales Orders (LATAM & Spain)

Handle the Post purchase operations with customers and keep with them a good communication for future sales

Coordinate the Service team of 8 members from different nationalities and backgrounds.

Quality Control and monthly KPI for each team member.

Follow up Sales Reports for Market Place (Amazon and Linio MEX)

Monthly KPI Report and highlights.

Built and maintained effective relationships with upper management and departments (SC, Logistics)

Offered direction and gave constructive feedback to motivate team members.

Collaborate with marketing department to maximize sales. Guest Relations Representative Jan 2012 to July 2012 Regal Hotels, Shanghai, China

Assist the Public Relations Manager in the daily operations of the hotel, offering personalized service to guests as hotel check-in/check-out, reservations, flight confirmation, meals and drinks.

Representative of the International Relations Manager at the Club Lounge and coordinate with other sectors of the hotel to meet the requests and / or customer complaints.

Assist in special events in and out of working schedule. Business Development Internship May 2010 to Oct 2010 ProMexico Expo Shanghai 2010, Shanghai, China

Document translation and the creation of foreign companies’ profiles (English to Spanish).

Support and organization of business seminars and trade promotion.

Support in organizing events in the pavilion.

Project Storage Internship, Toluca, Mexico Jan 2011 to May 2011 Empresa Automotriz Toluca (EAT), Toluca, Mexico

Creation and implementation of projects in the storage area to optimize inventories. Process Assessment and feedback warehouse staff. Results of Implementation Reports. Formation and Language Skills

International Business

University ITESM Campus Toluca

2006-2011

Coursework in business, management and marketing

International Business Scholarship

FUDAN University 2009-2010

Shanghai, China

International Business Certificate

Personal Information:

Birth: May 23rd, 1988

Contact Number: 1-391-***-****

Email: ********@*****.***

Language Skills

Spanish: Native

English Very Fluent

Chinese (Mandarin):

Advanced

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