Network Engineer

Syed Murtuza Ali

Cell. 786-***-**** Email. *.*******.*@*****.***

Status: Green Card Relocation: Ready to relocate

Profile

oExcellent troubleshooting, analytic, implementation, maintaining and configuring skills with 2 years of experience as Network Engineer.

oExcellent knowledge on routing & switching, monitoring network, configuring & maintaining Cisco routers/switches.

oGood knowledge & experience in handling/using various Networking monitoring tools & Cisco Call Manager for VOIP.

oProficient in ITSM & ITIL Process framework and Proposal writing.

oProficient in ensuring Service Level agreements (SLA) are met to ensure client satisfaction.

oExpert at managing client interaction with excellent communication, time management, organizational and interpersonal skills.

oKnowledge and understanding of multiple programming/query languages, including: C, JAVA, HTML, CSS and SQL & PL/SQL – MySQL, RDBMS.

oGood understanding of Software Development Life Cycle (SDLC).

oFast learner with proven capability of adapting to different responsibilities and working in a dynamic environment with demanding customers and stringent project deadlines.

Technical Skills

oNetworking & Troubleshooting – CISCO Technologies - LAN/MAN/WAN/Wireless - Routing, Switching, VOIP, Security, TCP/IP (RIP, OSPF, EIGRP, BGP), IPv4 Subnetting, OSI Model, VLANs configuration, VPN, DNS, DHCP, MPLS, VSAT.

oKnowledge of Cisco VOIP and Call Manager.

oNetworking Tools: CA Spectrum, CA Performance Center, NetFlow, Solarwinds, Lancope, VitalNet and Cisco Prime NCS, GNS3, Wireshark.

oITIL v3 Process.

oMS Office including Microsoft Visio (Network Diagrams).

oJava – JavaScript, J2EE, J2SE.

oFluid understanding of C, Java, SDLC and good understanding of RDBMS – SQL/PLSQL.

oFamiliar with Linux OS, Mac and Windows.

Relevant Experience

Infosys Limited – Bangalore, Karnataka, India Dec. 2012 – Dec. 2014

Client: Baker Hughes Inc. – Houston, Texas, USA

Systems Engineer: Networks Engineer

oConfigured, installed and maintained routers, switches and designed Network Architecture for new locations and existing location (to add new routers/switches).

oTroubleshot Network, Internet, website issues for users, hardware & software issues for networking devices. Updating IOS for routers and switches whenever required.

oWorked on ITIL Process Tool for Incident Management – Ticketing System and Change Management and participated in Major Incidents, Change Incidents and Crisis Management.

oTook part in Change Review Meetings, reviewed changes, coordinated with various teams and ensured that the change doesn’t have any impact on the business or the Network.

oEngaged with various ISPs (AT&T, Level3, Alaska Comm., Verizon, BT, Telstra, Reliance etc.) in order to maintain the stability of the Client’s Network within pre-defined SLA and SLO.

oDocumented all the issues encountered, various Network Diagrams of Data Centers and BEACON locations.

oWorked on IP Routing & Switching, Static & Default, Wireless Controllers and APs (Standalone/Lightweight).

oMonitoring WAN, MPLS links, Routers & Switches for all Sites by using monitoring tools such as: CA Spectrum, CA Performance Center, NetFlow, Solarwinds, Lancope, VitalNet and Cisco Prime NCS.

oTroubleshot VOIP issues through Cisco Call Manager and Voice Routers. Modified configuration based on Client’s request and business needs.

oOffered 24 7 support to the end users and sorted problems related to network (online or on call or via Remote desktop).

oWorked closely with Security Operation Center (SOC), firewalls, port openings, traffic analyzing, WebSense, Active Directory.

oWorked via Citrix server and VMware environment as a tool to enter the Client’s Network for troubleshooting networking issues.

oCapable of performing analysis, design, implementation, and maintenance of Network environment. Ability to perform issue analysis and resolution.

oGained extensive NOC Level 1 & 2 support as well as Level 3 familiarity while addressing software, hardware, peripheral and network connectivity issues and maintaining/monitoring network for over 60,000 end-users located in 80+ countries all over the globe.

Education

oFlorida International University, Miami, FL (FIU)

MSIT, - Masters of Science in Information Technology 2015-Current

oOsmania University, Hyderabad, India

B.E., - Bachelor of Engineering in Electrical & Electronics 2008- 2012

Certifications

oAwarded Certificate of Recognition for outstanding work in Network Operation Centre from the Client (Baker Hughes Inc.).

oInfosys Certification - IMS Network Certification III [TENRIMSRSKIC1033]

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