Manager Customer Service

IVAN VESELIC

***** ****** ****** ■ Overland Park, KS 66212 ■ 913-***-**** ****.*******@*****.***

LEADING OPERATIONS MANAGER

Proven operations manager and vice president with 25 years of experience driving revenues, generating impressive production levels, and designing innovative manufacturing facilities for a global manufacturer.

Successful at recruiting, managing, and developing top performing staff.

Provided strategic planning and directed staff to introduce new products, increase production, achieve revenue targets, and enhance the customer experience.

Led major corporate initiatives and cross-functional teams to complete all phases of the project lifecycle.

Achieved a flawless safety record throughout career by developing standard operating procedures and presenting quality training programs.

Negotiated contracts and managed corporate acquisitions, facility expansions, and corporate renovations.

PROFESSIONAL EXPERIENCE

Operations Manager Sunrise Growers, Inc. /Gems of Fruit Company Edwardsville, KS 06/13 – 02/15

Managed plant operations and four production lines for the leading global fruit provider that manufactured over 122,000 pounds of frozen food products a day.

Conducted MRP scheduling and oversaw warehouse, shipping, and receiving activities to ensure on time customer delivery rates.

Trained staff on correct fruit storage and transportation operations to guarantee proper food safety and adequate supply of raw materials used to meet daily production schedules.

Consulted with contractors to review plans and ensure the new facility met design specifications.

Key Achievements

Led a staff of 42 including the management team; customer service, production, warehouse, maintenance, and quality assurance personnel to increase production by 15%, while maintaining current staffing levels.

Increased staff retention by implementing new employee compensation rates.

Obtained an excellent personnel safety record with only two minor workman’s compensation claims from 2013 to 2015.

Played a leading role in managing operations and employees during a major plant conversion. Successfully increased product quality, staff relations, and customer satisfaction rates throughout all stages of the corporate acquisition.

Designed the $1.7 million new production facility, corporate office space, and the building conversion project that included two new automated high-speed manufacturing lines.

Negotiated and secured a $595,000 contract for land that was appraised at $1.6 million, for the purchase of adjacent property acquired for a corporate business expansion that increased production capabilities 75%.

Presented a business expansion proposal to the city manager and city council, which was approved for re-platting and created ample green space for new construction.

Revamped the new corporate office valued at $100,000 and saved the company $10,000 by hiring contractors, purchasing new affordable office equipment, and performing select remodeling assignments.

Achieved a superior British Retail Consortium (BRC) rating for food safety and quality for six consecutive years.

Spearheaded the plant wide DAX system conversion that reduced manpower, increased business continuity, provided transparency, and improved reporting practices.

Vice President and Operations Manager Gems of Fruit Company Edwardsville, KS 10/89 – 06/13

Directed all phases of operations for the certified organic and kosher frozen fruit supplier.

Developed and produced new frozen fruit blends for Target. Gems of Fruit Company manufactured over 30 SKUs for the national store.

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Handled procurement operations, negotiated contracts, and provided inventory management of packaging and supplies.

Oversaw the remodeling of a new building that was purchased for a business relocation and expansion project.

Led a company quality and safety conversion from AIB to BRC Superior, in order to meet new customer requirements.

Created and analyzed profit and loss statements and prepared financial statements to ensure accurate accounting reporting.

Authorized supplier payments and managed inventory to improve cash flow.

Key Achievements

Collaborated with the owner to manage and motivate staff to increase revenues from $6 million to $42 million within 27 years and grew annual sales 20% between 2009 and 2013.

Enlarged staff by 400% and trained production and warehouse employees to achieve organizational objectives.

Directed the project and personnel during the automation of the company’s new accounting system, which improved staff accuracy rates and efficiency levels.

Reduced expenditures and increased profit margins by negotiating costs with national packaging companies.

Researched a Toyo Jidoki bagging machine and purchased new machinery (valued at $250,000) that doubled manufacturing rates.

Purchased automated equipment for three new production lines, which increased product volume by 490% and achieved client manufacturing needs.

Obtained a 12 year superior auditing score from AIB and received an “A” rating with BRC for six years.

Designed the storage racks and supervised the project manager for the construction of a 4,800 sq. ft. freezer (valued at $480,000) that augmented the on-site storage capacity by 33%.

Instrumental in securing two Supplier of the Year Awards from Target that represented the retailer’s entire frozen food category.

EDUCATION

Bachelor of Business Administration in Accounting Pittsburg State University Pittsburg, KS

CERTIFICATIONS AND TRAINING

Master Certification in Six Sigma, Villanova University, September 2015

Black Belt Certification in Lean Six Sigma, Villanova University, September 2015

Lean Six Sigma Certification, Villanova University, May 2015

Green Belt Certification in Six Sigma, Villanova University, April 2015

HACCP Training, Gems of Fruit Company, 2009

Forklift Certification, Gems of Fruit Company, 2009

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