Customer support exe
Resume:
RESUME
RAGAVI.B
NO.***, **th street Phone no-805-***-****
Korattur, Chennai-80 Email: ************@*****.***
ASPIRATION
To work for a well-reputed organization, seeking a highly challenging and rewarding career, where I can utilize my knowledge for the organization growth.
EDUCATION QUALIFICATION
DEGREE
NAME OF THE INSTITUTION
UNIVERSITY/BOARD
YEAR OF PASSING
PERCENTAGE SCORED
B.Tech IT
JAYA ENGINEERING COLLEGE
ANNA UNIVERSITY
APRIL 2014
67%
DCT
JAYA POLYTECHNIC
COLLEGE
DOTE
APRIL 2011
93%
SSLC
Vivekanda vidhyalaya school
CBSE
APRIL 2008
64%
PROJECT WORK
1. Build a Management Information System on Window OS that could increase the efficiency
of the users.
This could help the Administrator in an organization to take better decision.
It also avoids the human errors.
2. Effectual resource allocation for virtualization using cloud computing technology.
Uses virtualization technology.
Used to avoid over load and green computing
COMPUTER PROFICIENCY
OS - windows xp, windows 7
Language - C,MS Office, basics of java, sql
Software - basics of Adobe Photoshop, flash
ACHIEVEMENTS
Played volleyball in zonal.
100% attendance in diploma.
Played a role of volunteer in schools n colleges.
Job Profile :
Working as Senior Customer Care Executive in Club Mahindra Holidays & Resorts India Ltd, Chennai from October 2014.
Handling L2 and L3 complaint of MHRIL (Head Member Relations)
Performing End to End transaction for Member complaints
Segregating Interaction to Team (Email )
Analyzing on the Low Scores and doing case study with the team
Briefing the team on the updates
Assisting the team on the Rebuttals of refusals
Handling Team Escalations
Maintaining Productivity tracker of the team
Managing PAN India Emails in Team Leaders Absence
PERSONAL STRENGTH
Quick learner
Good team player
More co-operative
DECLARATION
I hereby declare that the details furnished in this resume are true to the best of knowledge and belief.
PLACE: Chennai
Contact this candidate