Customer Service Assistant
Resume:
JERMAINE JOSEPH
*** ******** ******, ********, ** 11207
*********@*******.***
EDUCATION
BERNARD M. BARUCH COLLEGE, New York, NY
Bachelor of Business Administration, Graduated Fall 2015
Major: Marketing Management
Minor: Sociology
Overall GPA: 3.1 Major GPA: 3.5
BMCC, New York, NY
Associate of Art in Business Administration, Graduated Spring 2013
Major: Business Administration
Overall GPA: 3.2
RELEVANT COURSES
Business Policy, Computer Info. Systems, Consumer Behavior, Marketing Strategy, Management, Sociology
WORK EXPERIENCE
Data Mining Media/Silver Curve Games, New York, NY
Digital Marketing Department, 08/2015- 12/2015
• Research and collect information for data mining initiative online
• Comprise lists of users to target for social media campaign
Baruch College Fitness Center, New York, NY
Gym Assistant/Front Desk Support, 01/2014- 12/2015
Answering phone and assisting with administrative tasks as needed
Monitor the gym area, deliver mails to other departments and handed out locker keys
Borough of Manhattan Community College, New York, NY
College Assistant, 02/2014 - 06/2014
Direct individuals to the correct offices in which their problems can be resolved via telephone or in person
Assist in the registration program by giving CUNYfirst tutorials to students
EXTRA CURRICULAR ACTIVITIES
Baruch West Indian Cultural Club
President, 08/2014 – 05/2015
Plan cultural events throughout the semester
Chair General Meetings and initiate collaborative project with fellow cultural organizations on campus
BMCC Student Government
Treasurer, 7/2012 – 6/2013
Allocated $640,000 of student activity fees and met with administrators to carry out yearly initiatives
Prepared club budgets through a series of meetings with club executives to ensure that the amount allocated was sufficient for projected events
SKILLS
Microsoft Office (Excel, PowerPoint, Word), outstanding customer service, outstanding analytical problem solver, Data Mining, superb time management skills, and excellent communication skills
AWARDS
Congressional Award from Senator Eric Adams for Each One Reach One Mentor, Spring 2013
BMCC Dean’s List Spring 2013
Award for Outstanding Community Service, BMCC Academic Year 2012-2013
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