Customer Service Quality Assurance

Michael A. Laurente **** Pine Avenue

Union, NJ **083

Phone: 908-***-**** E mail: ******@*****.***

OBJECTIVE: To obtain a position within a financial setting that will utilize my education, work experience, analytical, interpersonal, and administrative skills to support organizational objectives. EDUCATION: New Jersey City University, Jersey City, New Jersey Bachelors of Science in Finance , December 2014

Cumulative Average: 3.63/4.00

Union County College, Cranford, New Jersey

Associates Degree in Business and Arts, May 2010

Cumulative Average: 3.29/4.00

HONORS: Dean’s List, New Jersey City University, Fall 2013, Spring 2014, Fall 2014 TRAINING: Completed Bloomberg Market Concepts Certification. EXPERIENCE:

Partners Pharmacy C ranford, New Jersey

2015 Present Accounts Receivable/Billing

● Handled over 100+ invoices daily.

● Archived checks to database/cloud.

● Cleared checks on Frameworks LTC and posted to Sage AccPac. Bloomberg LP Skillman, New Jersey

2015 Financial Analyst

● Analyzing documents to find abnormal items for a more accurate view on company financials.

● Utilize quality assurance tools on financial reports to enrich products released to customers.

● Work independently and within a team to reach benchmarks efficiently. AKO Services Union, New Jersey

2015/16 Tax Season Assistant Tax Preparer

● Assisted clients preparing their taxes by helping them filling up forms and helped them with their current or previous tax problems.

● Acquired new customers.

● Used QuickBooks for company’s day to day operations.

● Make 50+ phone calls a day.

SKILLS: *E xcellent customer service skills *A ble to resolve problems *M ulti tasking *T eam player. Fluent in both English and Tagalog (Philippine Language). COMPUTER: Proficient in MAC and PC Platform Microsoft Word, PowerPoint, Excel & QuickBooks, TaxWise, Pro Series, FrameworkLTC, Sage ERP 500, Bloomberg Terminal. References Available Upon Request

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