Customer Service Assistant
Resume:
Chicago IL. *****
Catherine Ellis
Objective
Administrative professional eager to enhance fifteen years of customer service experience and my ability to work independently within a growing office.
Experience
11/2011-12/2013 Cor-Solutions Chicago IL.
Incoming Call Center Representative.
Responds to the day to day customer service activities generated by recipients of medcaid and medicare to assist with enrolling diagnosed individuals with additonal services.
Provides customer with a positive impression of self and organization through courteous, prompt and responsive resolution of customer inquiries and problems.
Provides up to date and accurate information to recipents.
Used computer skills to enter information into contact computer program.
10/2008 -10/2011 Malcom S. Gerald Chicago IL.
Collection Account Assistant Clerk
Recorded caller information into excel spreadsheets.
Distributed and prepared monthly finance reports for Directors.
Used Customer Service Skills to contact vendors regarding delinquent utility issues.
Responsible for ordering office supplies on a monthly basis.
Back up for accounts payables, and receivables.
Used customer service skills to make outgoing calls to individuals that have debt and pesuade then to agree to pay arrangements or pay off.
6/1997-11/2007 Chicago Public Schools Chicago IL.
Answered hotline calls on 150 line console regarding truant students.
Contacted parents via phone, mail regarding truancy issues.
Social Service assistant for parents with needs to help return children to school.
Daily entering attendance into IMPACT program for student tracking.
Education
1989-1993 Wendell Philips Academy Chicago IL.
Graduated with Honors
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