Customer Service Technician
Resume:
Dywayne Trigg
Jonesboro, GA 30238
*******@***.***
SUMMARY OF QUALIFICATIONS
Highly knowledgeable and results-oriented professional with exceptional technical and customer service skills. Demonstrated ability to work independently or cooperatively as part of a team to meet deadlines. Proven ability to combine technical and customer relations expertise to constantly exceed expectations and goals.
EXPERIENCE
Shuttle Driver Hyatt Place Atlanta, GA
2013 – 2015
Drive guests to and from the hotel to their destinations.
Recommend restaurants and tourist attractions.
Provide directions to and from the hotel to guests.
Ticket Taker Atlanta Braves Atlanta, GA
2012 - Present
Scan customer tickets
Help resolve customer issues
Provide directions inside stadium to customers
Telephone/Data/Digital Cable Installer Communications Unlimited Suwanee, GA
2011 to 2012
Establishes a firm customer rapport by responding to customer requests and answering customer questions in a professional, courteous and effective manner.
Install, relocate, troubleshoot and audit cable services from the tap to the customer’s premises
Ensure successful completion of daily schedule by following company installation policies in compliance with MSO, OSHA and NEC standards
Achieves departmental goals and objectives through the proper operation and maintenance of tools and equipment
Maintains an up-to-date knowledge of customer premises equipment and program services/listings in order to provide information to customers and market company products
Prepares and maintains time logs, reports and other related documentation in accordance with company and departmental policies
Driver\Messenger Armed AT Systems Smyrna, GA
2005 to 2010
Maintained a courteous and professional demeanor while performing daily customer interactions
Managed the armored vehicle crew and contents during scheduled runs to ensure smooth and secure customer transactions
Enforced rules to protect the premises and property of AT Systems and customers
Delivered, picked up, and reconciled the valuables at a customer’s location
Maintained the highest degree of security and control of the customer shipment at all times
Service ATM’s, while safely removing customer deposits
Merchandiser United Distributors, Inc. Smyrna, GA
1999 to 2005
Developed rapport with retail clients via excellent interpersonal communication skills
Displayed merchandise according to current marketing, merchandising and advertising plans to increase business and improve store aesthetics
Ensured accurate inventory levels by following all receiving procedures, assisting with inventory, cycle counts and loss prevention measures
Cable Technician T-One, Inc. Stone Mountain, GA
1998 to 1999
Assisted with the efficient installation of network cabling, data and telephone jacks while maintaining safety, quality and customer satisfaction standards
Interacted with customers on technical and quality related topics or issues and supported efforts to resolve customer complaints
Ensured maximum telephone service availability by accurately installing cable pairs on punch blocks
Sales Associate Office Depot, Inc. Overland Park, KS
1996 to 1998
Ensure customers receive exceptional service by providing a welcoming environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
Maintain an awareness of all promotions and advertisements
Accurately and efficiently process transactions on registers and maintain all cash and media
Communicate customer requests to management
Maintain orderly appearance of register area and supplies stocked
EDUCATION
Telecommunications Management DeVry Institute of Technology Kansas City, MO
1995-1998
TECHNICAL SKILLS
Microsoft Office Proficiency, Cabling and Wiring Phone Lines Including Punch Block
References Available Upon Request
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