receptionist, customer servive, file clerk...carmen munoz
Resume:
Carmen Munoz
Miami, Fl.
***************@*****.***
Customer Service Representative
Proven professional Customer Service Representative, specializing with Medicaid and Medicare. Assisting Members with issues such as transportation, medications also providing information on Providers. Known proven professional with meeting Customers Expectations, exceeding company goals.Bilingual proficient in English and Spanish.
Professional Experience
Care 1st Phoenix,AZ 1/2014-2/2015
Customer Service Rep.
1Answer inbound calls from members for prescriptions medication that required pre authorization
2Transferred calls for Transportation arrangements
3Updated demographics
4Changed PCP Doctor's
5Assisted with Specialty Doctors Worked on the
PCP monthly report
Health First Lake Mary, FL 06/2007-11/2013
Member Service Representative
6Inbound phone calls from member and providers regarding eligibility
7Assisted established member in setting up transportation arrangements to and from Doctors appointments
8Processed premium payments over the phone
Carmen Munoz
Central Florida Institute Orlando, FL 09/2006-5/2007
Credit Representative
9Verified Student application information
10Receptionist
11Sorted mail
Vis Auto Finance Miami, FL 11/1999-06/2006
Credit Representative
12Verified customer credit via credit bureau
13Verified motor vehicle registration, and vehicle identification number
14Handled general verification process
15Cashier and receptionist
Columbia Presbyterian Medical Center New York, NY 03/1991-08/1999
Account Representative
16Review and process unbilled inventory using Health Charge and Eagle reports
17Document activity and progress via Health Charges and /or PMPA
18Process medical record request for complete and partial charts
19Maintain logs for reporting purposes of unbilled accounts
Education
Metropolitan Career School
20Basic Computer
21 High School Equivalency Jose M. Lazaro, Carolina, P.R. 1982
References Available Upon Request
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