Customer Service Driver

Mayra E Ruiz

**** ****** **

Houston, TX *****

Cell: 832-***-****

***********@*****.***

Administrative Assistant/Office Clerk Support/Dispatcher/Traffic Clerk/ Accounting

** ***. ** ********* *lerical experience. Proficient in Windows 96-00 Vista XP, MS Word, Outlook, Excel, Word Perfect. Strong

telephone etiquette, filing, faxing, data-entry. Account receivables, payroll, and impressive collection skills. 6 yrs of all duties

related to cashier. Reputed to be dependable, accountable with a riche of negotiation, problem solving and analyzing. Strong

time customer service skills as well as high ethical standard in work performance. AS400 type 55 wpm .DISPATCH

Exp. MTR Clerk exp. Shipping and Receiving Exp. Knowledge of DOT regulations.

Education:

Houston Community College Houston TX. GED 1997

Fair Act Pass-Certificate in collection

Hazmat Training Certificate 2012

Rush Tranport Inc. Dispatch-Csr 3/24/2014- 8/19/2015

Receive orders, trace booking confirm ETA, vessel cut off and LFD. Input orders on Anzio system. Call delivery locations and

schedule appointments. Constantly check on drivers and get status. Pull up reports on driver recaps for the previous week, confirm each driver gets paid for load. Post broker loads on Truckstop. Send emails to add fuel or order comchecks for drivers

when needed. Get paperwork from driver and match with interchanges and put paperwork behind original orders. Handle checks to drivers on Fridays, collect paperwork, logs, and fuel receipts from drivers. Send invoice to customers when load is complete. Send driver logs and plates to safety department.

Rushin’ On Wheels LLC/Flexiplus LLC Dispatcher/CSR/Collections 7/2/12-11/16/13

Received delivery orders, create project in salesforce. Create orders and dispatch to drivers. Verified booking on file with steamship and in port. Made appointments with loading or unloading warehouses. Check constantly status of drivers. Handled incoming calls. Constantly giving updates to customers. Verified all paperwork from drivers and compared with daily logs. Sent new drivers for pre-employment testing. Contact insurance to add new drivers. Contact DISA to add new driver in our system. Gather all driver paperwork and filed. Kept driver files and customer files organized. Inputted driver pay and rate in salesforce under project. Did collections for flexiplus and Rushin’. After project was complete uploaded all supporting documents to Dropbox and emailed customers. Handled all invoices.

4T Transportation Inc. Accounting. 2/27/2012- 5-16/2012

Received driver paperwork. Verified legs were entered in system. Send invoices to customers. Made collections calls, emailed customers.

Verified driver pay was entered correctly. Verified charges. Set up auto rates in system. Entered orders in system. Received incoming calls from customers regarding order updates. Send container and seal numbers to customers. Verified with warehouse on appointments. Called terminals and request any missing interchange.

SI Warehousing Dispatcher - Traffic Clerk 7/11/2010- 1/22/12

Receive file from customer service containing all deliveries for daily activity. Communicate with Gate over radio dispatch, log all drivers, containers in log sheet. Set up schedule for deliveries and pick ups with customer by emails. Send emails constantly regarding loaded containers to customer for pick up. Call customers to drop off empties to load. Check constantly with

warehouse employees of their status. Update board. Answer any incoming call related to deliveries or appointments.

Maintain all paperwork in order. Dealt with 20’,40’,53’ containers. Worked with steamship lines,rails, and

Sulzer Turbo Service Documentation Clerk/Intl Shipping 12/2009-5/14/2010

Received all paperwork from Core, Manufacturing, operational Balance, Big Bay, and Components. Made a folder with dividers and burn a CD to send file to customer. Faxed PO to customer with company agreement. Kept log of all equipment in storage room. Made labels. Assisted with International Shipments. Assisted Customers from Mexico with their shipments.

MG Maher Custom Broker Import Documentation Clerk 6/2006-9/2009

Opened files, organized docs depending on commodity and port of entry. Called steamship line or consolidator for Eta’s confirmed port of entry and location and requested arrival notice. Requested master bill and vessel and voyage number for entry. Paid any charges owed, mail checks and endorsed OBL by UPS, ups, GTE services to pay for custom clearance. Followed up on temp files meaning not enough information, contacted consignee for missing docs.. Daily traced containers for arrival, do rail trace by IT’S, tracked containers on regular basis. AS400. BACK-UP Receptionist.

Piping Technology -- Houston TX. Safety Clerk 2/2005-4/2006

Showed videos to new hires, take pictures for Id badges. Showed ERISA videos. Entered daily log of various inspection reports. Filing, faxing, copying, and reception. Logged in safety work orders, created folders for each new hire. Ordered office supplies and medical supplies for safety office. Logged in VOC into computer. Made accident reports for each employee injured. Logged in information in OSHA log sheet. Verified with doctor employees kept their appointments. Organized safety training meetings. Showed forklift video for employees getting trained as forklift drivers. Made forklift drivers badges. Logged in injury bills giving to me by personnel department.

Southern Auto Finance (safco) Admin.assistant-Receptionist/Collections 1/2001-1/2005

Started day with collections reports. Ensure delinquency report was not over percentage. Called customers on a daily basis, helped customers make arrangements and reminded them of promises kept to pay. Received and posted payments. Mailed out demand letters to customers and started report for repo service. Handled customer complaints with efficiency. Kept records of credit card payments in spreadsheet. Verified insurance was still active. Provided excellent customer service. Prepared all paperwork for underwriting department. Ordered office supplies. Made daily deposits to bank. Handle switchboard. Used machines properly (fax,copier,scanner) Handled incoming and outgoing mail, handled petty cash drawer and safe with efficiency. Handled and mailed in office bills, processed payroll. Processed application and distributed all paperwork for beginning process.

Fleet part Service Pasadena Tx. Shipping & Recv. Clerk/HR 08/1999-11/2000

Unpacked and examined incoming shipments. Reported damaged items. Examined outgoing shipments to ensure shipment meet specs. Faxed MTR’s to customers. Verified information against BOL,invoices or orders. Handled all office general duties, ordered supplies or parts from other vendors. Input invoices and processed payments.Called customers to verify PO’s. Handled payroll. A/R

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