IT Professional - Data center administration, user support, networking

Matthew Morgan

Dell Managed Services – Advanced Field Technician (July 2015 – Present) Contract based

Recent (November. 2014) Sr Network Engineer in Radiology / Networking / Cardiovascular at FUJIFILM Medical Systems U.S.A., Inc.

Experienced IT Professional who believes that Logic will get you from Point A to Point B, but imagination will get you everywhere in today’s rapidly changing world of technology

SUMMARY

Progressive thinking Information Technology professional with over 22 years’ experience focusing on all phases of the administration of both large area networks and global multi-country wide area networks. Focus has been on physical and virtual Windows enterprise as well as smaller office environments. My past Associates Degree which entails FAA ratings in Airframe (Airplane systems, electronics, body, and aviation systems) and power-plant (Turbine engines used in both private airplanes as well as military fighter jets) is also very beneficial, making me extremely adaptable and mechanically sound. As an IT Server \ Systems Administrator, I have deployed, lead engineering teams, and managed network enterprise systems on a 76 country global network. I installed, configured, and managing sites worldwide. I have successfully setup, deployed, and managed (All US cities) imaging procedures organization wide for Akamai's Windows 2000 rollout as well as constant network security monitoring in the application, system, and security aspects of servers / end user computers. Recent experience includes lead level management of 600+ Windows 2008 Servers on WANs that span 40+ VPN tunnels to remote sites and multiple hospitals. Most recent I have been working with Dell Managed Services working as an Advanced Field Technician for Dell’s corporate clients. I have worked with web servers running IIS, Exchange Servers, Application Servers, Terminal Servers, Citrix Servers, Active Directory, Backup Solutions, VMware, Citrix Farms, Anti-Virus, DR, Anti-Spam, as well as a vast array of hardware and software related to Data Center Administration and Enterprise Networking. On top of the few things listed above I have been in Technical IT training since 1996 to present.

WAN Administration LAN Administration – Exchange – Networking – Windows Administration

Active Directory admin Internet Security Systems Security Administration – VMware - Citrix

TECHNICAL

Windows 2008 and below Certified Exchange 2003 Servers IIS Webservers

Windows 7, XP Pro Windows 2000 Servers VMware Certified – Citrix Certified

ISS Install/configuration Citrix farm Administration Network Security

Windows Server 2008 VMware – 802.11 B/G/AC - Medical technologies / Networking - Radiology

Active directory, govt. consulting, analysis, anti- virus, backup, cisco, citrix certified administrator, computer hardware, configuration management, consulting, customer relations, DHCP, digital imaging, DNS, documentation, email, engineering, extranet, features, firewalls, government, help desk support, Hewlett Packard, hiring, IBM, IIS, imaging,, intel, internet security, LAN / WAN administration, VMware

EXPERIENCE

Dell Managed Services – Advanced Field Technician

Dell

July 2015 – Present

As a representative of Dell Managed Services, I provide contract based onsite technical expertise in accordance with “SOW” – Statement of Work for corporate Dell clients. DMS V.1.0 Certified. Provide installation, upgrades, and deployment of Dell systems for clients in the United States.

Coordinate with:

Dell Managed Services (DMS)

Dell Training Department

DMS Project Management

Dell Service Provider (DSP) Project Management

Dell GSD / Global Deployment

Sr Network Engineer in Medical Technologies

FUJIFILM Medical Systems U.S.A., Inc.

September 2010 – November 2014 (4 Years 2 months)

Sr. level troubleshooting, repairing and configuring X-ray equipment--(Digital Radiography and Computed Radiography)

Networking - cable/fiber/802.11 wireless B/G/N/AC on both hospitals networks as well as end user connectivity to secure network and PACS system and X-ray equipment.

Networking experience as it relates to X-Ray and PACS systems

The ability to analyze service issues and implement solutions within an incident tracking system. Escalate as necessary with Engineering and application support teams when needed for development bugs and fixes (patches) per X-ray device to PACS system / Network. I was self-managed working from home office while remotely monitoring servers for multiple hospitals in region and getting dispatched when onsite related demands required.

Superb customer service skills and Outside the Box troubleshooting

Clients included Government agencies requiring high level clearance as well as hospitals and California State Prisons.

Sr. Support Engineer

Istreamplanet

February 2010 – April 2010 (3 month)

As a Sr. Support Engineer I moved to Las Vegas to monitor, support Webcast operations, and troubleshoot the 2010 Olympics with NBC, Microsoft, and Akamai Technologies. I ran monitoring software and responded and troubleshot all errors with incoming streams from Vancouver, Canada. I also worked with ongoing support issues with other clients during this time. All servers were Windows 2008 highly customized as well as running chips from Intel not publicly released yet for the Olympic event.

Sr. Network Engineer

2009 High Plains Technology

December 2007 – December 2009 (2 Years)

As a Sr. Network Engineer I performed onsite Corporate and Government Network Design, implementation, and repair. For each contract my involvement started with my pre-sales technical assistance going over design and equipment needed as well as client demonstration. My work was performed at client site doing full equipment setup, installation, and configuration into existing network or from the ground up. I achieved several certifications, heavily focused on IBM Bladecenter and VMware virtualization of both new and existing production servers for the likes of the North Dakota Supreme Courts. I acquired multiple certifications over the last year and have documentation available.

Network Analyst II/Exchange 2003 SP2 Admin

2005-2007 Dakota Clinic, LTD

July 2005 – August 2007 (2 years 2 months)

As 1 of 3 Network Analyst II / Exchange 2003 SP2 Administrator, I ran the Windows 2000 Server and Windows 2003 Server side of a multi-million Data Center which solely ran 26+ remote sites and multiple hospitals including Innovis Health; I was responsible for; Internal security, all Email systems (Exchange 2003 SP2), PACS-Digital Imaging Systems, Active Directory Administration, Citrix Farm User Mgmt and Citrix Server Mgmt, Windows 2000 and Windows 2003 Server management and builds, VMS, SNMP, Linux, Anti-Virus, Anti; Spam, and high level Applications support often working with Vendors on custom network configurations and bugs within software. Minor VLAN monitoring, configuring experience. The 3 person team of Analysts I was a part of was the final tier of support for all of helpdesk and Information Systems department as well as Network Security as a whole. I often worked on systems that had never seen or worked on before with a 100% success rate.

Network Engineer

2005 Intellys Corporation

April 2002 – July 2006 (4 years 3 month)

I have worked on a contract basis for Intellys Corporation out of Texas doing jobs such as swapping out a CSU/DSU for Cavalier Air Force Base (10th Space Warning Squadron / nuclear), which required top-level security clearance.

Technical Visions Consulting – CEO

Sr. Network Engineer

January 2002 – January 2005 (3 Years)

I ran an onsite Network Consulting business; catered to all networking and technology needs of commercial and residential clients. I was building custom computer systems, building and diagnosing networks, performing data recovery, virus removal, custom application installation, and anything else which I was called upon to perform.

Network Engineer

2005 "HP" The Computer Merchant

April 2001 – June 2005 (4 years 2 months)

I have worked various contract positions for Hewlett Packard this year, performing computer rollouts as well as Network related work for companies such as Anheuser Busch and Meryl Lynch in the Fargo-Moorhead area.

SMS/Security Admin/Network Administrator

Akamai Technologies

January 2000 – January 2001 (1 year 1 month)

Lead in the SMS administration of all technical phases of a 76+ country, 14,000+ servers / Satellite farm

Distributed wide area network. Primary duties included administering Akamai's global systems

management hierarchy as well as remote administration of servers and workstations worldwide.

Researched and implemented Systems Management Server 2.0, with SQL Server 7.0,

building and configuring all sites including over 3000 nodes while creating full

documentation for all Akamai helpdesk and IT staff.. Downtime was less than 2%.

Servers consisted of NT 4.0 running Windows 2000 and NT 4.0 workstations.

Developed strategy and implementation for all imaging procedures and successfully

carried out Windows 2000 and SMS Deployment organization wide.

Carried out network integrity, application, and security checks on a daily basis,

successfully detecting hacker intrusions weekly and taking action to secure network.

Multiple Virtual Private networks (Cisco VPN via Altiga Network and Nortel VPN

via Nortel Contivity Extranet Switch 2500) as well as many other devices. Light VOIP administration including:

User administration, configuration, WAN/Provider connectivity, and troubleshooting.

MIS Security Specialist

Milberg Weiss Bershad Hynes & Lerach

January 1997 – January 2000 (3 years 1 month)

I played a key part in the administration of a 4 citywide area network. I was responsible for

for the administration of everything from user accounts to data recovery. I was also in charge

of the troubleshooting, building, and configuring of customized user workstations as well as

computer imaging and backup operations.

Investigative Data location and extraction on several Class Action lawsuits.

Technical Consultant for both hardware and software regarding company OS upgrade.

Technical advisory on the AOL class action lawsuit. I was filmed for actual trial.

Successfully oversaw full rewiring and configuration of the new San Francisco office.

Computing Services Supervisor and Security Specialist

New Horizons Computer Learning Center

January 1996 – January 1997 (1 year 1 month)

I was hired on with New Horizons the same day I received my Certified Novell Administrator

Certificate. I oversaw not only the entire network relating to the employees, but was also

responsible for all high-end Microsoft and Novell classroom setups nightly this totaled over

500 nodes.

100% success rate on all classroom hardware and software configurations.

Implemented and managed imaging procedures, which greatly reduced man hours

needed for nightly configuration, therefore reducing number of technicians needed.

Trained Certified Microsoft & Novell Engineers participating in internships in all phases of

the administration of local area networking, as well as implementing Ghost Multicast Server which greatly reduced man hours as well as the number of technicians needed each night to setup the servers and 500 classroom computers, saving the company a substantial amount of money.

-I was able to sit in on all Microsoft, Novell, Cisco, A+, and other classes offered at New Horizons for free while working there which I took full advantage of.

SKILLS

Windows Servers

DNS

Active Directory

VPN

Windows Server

VMware

Networking

Firewalls

Cisco Technologies

DHCP

Medical Informatics

Wireless 802.11 B/G/AC

Medical Technologies in Networking

Citrix Farm Management

EDUCATION

Dell Managed Services – Advanced Field Technician

Dell Managed Services – DMS V 1.0 Certified

July 2015

Training on policy, Dell tech to client expectations, policy, and escalation for Dell Advanced Field Technician

Fujifilm Medical Systems, USA

Medical Technologies Engineer - college accredited, Medical Technologies Engineer - college accredited

2010 – 2014

Training revolves around the support, setup and configuration as well as troubleshooting of X-ray equipment. As a CSE, I also train radiologists and x-ray techs on new medical technology.

Akamai Technologies - MIT Networking / Global Security

Credits / Training by MIT in Global Networking / Global Security (Non Disclosure due to government entitie)s, Global security including Hacker intrusion detection as well as lead engineer in Network support.

2000 – 2001

Milberg Wiess Bershad Hynes & Lerach On the Job training

Milberg Wiess Bershad Hynes & Lerach, Forensic Law Technology Investigation

1997 – 2001

Forensic class action law investigation working with largest companies in the world as well as FBI. Locations in San Diego, San Francisco, and New York.

New Horizons Computer Learning Center

MCSE, A+, VMware, Microsoft Networking / Novell and was hired on as Supervisor of IT.

1996 – 1997

Dakota Aerotech

Associates Degree in Airframe / Powerplant per FAA

1993 – 1994

Federal ratings in Power plant and Airframe. Trained with Air force pilots (1 of the 2 pilots had to be A&P Certified by FAA). Trained on turbine engines, electrical, and airframe construction of airplanes. Airframe / Power plant FAA ratings.

North Dakota State University

Credits in Business Mgmt. and Criminal Law, Credits in Business Mgmt. and Criminal Law.

1989 – 1991

Credits in Business Mgmt. and Criminal Law

Additional Info

1.Advice for Contacting Matt

I am a 22- year veteran in IT and Technology: Enterprise Windows Network management, Security Administration, Data Center management, and have continued college and above level technical training from 1993 until present. I am very versatile and adapt to jumping into new technologies very quickly. I look forward to hearing from you and have a portfolio available upon request.

****.**********@*****.***

Link to resume: www.linkedin.com/pub/matt-morgan/6/286/430/

Salary negotiable per area and position details.

Kind Regards,

Matthew Morgan

Contact this candidate