Customer Service Engineering

ERUM MOTAWALA

***** ******** **. ***. **** • Houston, TX 77083 • 713-***-**** • ***********@*****.***

CLIENT RELATIONS OFFICE OPERATIONS BUSINESS ADMINISTRATION

Performance driven client administrative professional with three year of successful years facilitating support services and working in fast-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business activities. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.

EDUCATION

Master of Business Administration, Concentration in Project Management

Strayer University, Houston, Texas, March 2015 GPA: 3.4

Bachelor of Science, Civil Engineering

Mehran University of Engineering and Technology, Jamshoro, Pakistan January 2007

EXPERIENCE

Rafiq Houston, TX

Manager 1/2010 - 12/2013

Maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information to customers and directing customer appropriately based on their needs. Verified daily cash records were accurate and complete and conducted necessary postings to Accounts Payable. Assembled paperwork for dealer rental program and completed follow through of customer agreement. Performed office administrative duties as need to enhance the cohesiveness of the office.

Other activities includes.

• Responsible for customer service.

• Ordered merchandise and kept track of inventory.

• Created displays.

• Helped on the front line (Cashier)

• Unloaded merchandise off truck

• Assembly line

• Answered phone calls, greeted clients, and scheduled appointments.

• Assisted with purchasing of safety supplies and processed client orders.

• Managed financial bookkeeping for the company using QuickBooks.

• Issued follow-up for bookings and referrals, thank you letters, phone calls, and client feedback.

• Initiated new contacts and cultivated business relationships.

• Maintained verbal and written agreements with clients.

ARCHITECTURE AND TOWN PLANNING Sindh, Pakistan

Engineering 05/2007 - 10/2007

• Direct the design, quality control, signing and sealing of construction drawings and project manuals for in-house design projects, including roads, drainage studies, parking facilities, detention systems and other civil works improvement projects for competitive bidding. Lead a team of four engineers responsible for complete project design and documentation.

• Evaluated development proposals submitted to the County.

• Worked on advance planning issues including General Plan preparation, special studies, environmental assessments, annexations, and population projections.

• Conducted site surveys and formulated site design alternatives within the regulations of the Unified Dev. Code.

• Prepared staff reports for the Planning Commission, including slide show and multi-media presentations.

• Performed other planning projects, such as special studies related to growth management, hillside management, mobile home park studies, and County General Plan issues.

• Project Manager for major roadway improvements projects. Negotiated with consulting engineering firms for engineering fees, project schedule, quality control, constructability and engineering services (e.g., environmental, surveying, geotechnical, hydraulic).

• Utilized AutoCAD drawings and designs on pipelines, roadways, and houses

• Prepared bill of quantity (B.O.Q) daily while being in the field

Scheduled bar bending for projects

• Calculated and ordered amounts of material such as cement, soil, rods, and water needed for the project.

LAYARI EXPRESS WAY Sindh, Pakistan

Engineering Trainee 01/2004 - 07/2004

•Worked 10-15 hrs/wk while in college, and maintained a 3.07 G.P.A.

•Worked with members of the public regarding zoning, code enforcement, and subdivision inquiries.

•Evaluated development proposals submitted to the County.

•Worked on advance planning issues including General Plan preparation, special studies, environmental assessments, annexations, and population projections.

•Conducted site surveys and formulated site design alternatives within the regulations of the Unified Dev. Code.

•Prepared staff reports for the Planning Commission, including slide show and multi-media presentations.

•Performed other planning projects, such as special studies related to growth management, hillside management, mobile home park studies, and County General Plan issues.

Mary Toreus Children Academy Sindh, Pakistan

Teacher 06/2002 - 07/2002

•Plan activities that would stimulate growth in language, social and motor skills.

•Provided children with individual attention.

•Communicated with parents on a regular basis.

•Oversaw daily operations, managing a staff of 12 employees.

•Responsibilities included administrative, billing, personnel issues, policies and procedures, payroll and quarterly tax preparation and submission.

•Implemented curriculum plans.

•Maintained ongoing communication with parents regarding children’s activities, behavior, and development.

•Maintained records and reports on each child.

RELEVANT SKILLS

Typing to 40 WPM

Computer literate - MS Office Suite

Basic bookkeeping

Customer service

Office machines

Multi-tasking

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