Customer Service Manager

***** ******* ***** *****

Spring, Texas *****

Phone 832-***-****

E-mail **************@*****.***

Shannan Markham

Professional Summary

Motivated with solid experience managing all levels of large scale projects, including budgeting and administration.

Organized, independent worker with strong time-management skills.

Skills

Strong research skills

Contract negotiation

MS Office

Quick learner

Organizational skills

Production procedures

Good communication skills

Dependable

Excellent teamwork

Customer service-oriented

Invoice processing

Work History

Driver Manager 09/2011 to 03/2012

Western Express, INC. – Houston, TX

Dispatched a fleet of drivers (40).

Handled all customer service concerns/complaints.

Handled employee draws and weekly payroll.

Handled the fleets idle times, fuel compliance's.

Dealt with daily logs, keeping track of routes using GPS mapping devices.

Created relationships with customers, drivers and planners to ensure the utmost customer satisfaction.

Project Coordinator/Manager - Contract Administrator 03/2005 to 04/2010

New Dawn Enterprises – Stafford, TX

Ability to read and understand all contracts supplied by General Contractors, Sub-contractors.

Assisted in bid proposals, creating new proposals.

Creating memos, change orders and /or purchase orders to contracts if needed.

Worked closely with different departments, creating relationships with suppliers and vendors, subcontractors, project managers.

Ordered all materials for project/per scope of work.

Handled invoicing for material orders shipping/receiving.

Ordered plans, read plans per companies scope of work.

Ordered and filed all insurance certificates per project if needed.

Handled all sub-contractors payroll and certified payroll.

Created submittal packages for different products.

Scheduled jobs per General Contractors needs.

Maintained all files to ensure accuracy of all projects included but not limited to scheduling, budgeting, and change orders/purchase orders, invoicing, etc. to ensure utmost customer satisfaction.

Title Preparer 10/2000 to 12/2001

Accutran {Kyrmick Mortgage} – Spring, TX

Providing releases for Satisfied Mortgages.

Releasing property back to the mortgagor once Security Instrument was paid in full.

Knowledge of counties, what is required to satisfy the document.

Ability to read and comprehend all different types of instruments used in property fulfillment.

Title clearance, insured clearance of property before mortgage was satisfied.

Ability to read and comprehend Run sheets, sent directly from abstractors.

References

References:

Patti Cooper Work Related 281-***-****

Brandy Brannon Work Related 832-***-****

Joe Goenaga Work Related 405-***-****

Dave Barker Work Related 832-***-****

Christian Slade Personal 832-***-****

Timothy Snitkoff Personal 832-***-****

Robert Wilfong Personal 281-***-****

Objective

To obtain a permanent position with an open environment, where I can expand my knowledge as well as grow and benefit the company.

Contact this candidate