Customer Service Administrative Assistant
Resume:
Shalonda Franklin
Apt.1222
Houston, Texas 77066
******************@*****.***
Key Skills:
Excellent Customer Service and Relations
Trained in HIPPA compliance
Familiar with medical terminology; crossover claims; and CPT, ICD-9, and HCPCS coding
Proficient in Microsoft Office
Telephone Reception and Filing
Knowledgeable of EasiTrax, PacWare, Brightree, and Epic software
Excellent prioritization, multitasking, and organizational skills
Employment:
Aramark Refreshment Services
Accounts Receivables/ Cash Application Specialist 05/2014-Present
Answer phones, updated customer account information, responds to customer questions and concerns; reviewing and research account information; assembling and forwarding information as needed; Record customer inquiries by documenting in customers' accounts. Posts customer payments to accounts by recording as cash, checks, or credit card transaction. Summarize receivables by maintaining invoice accounts; verifying totals; prepare reports; Log and prepare cash and checks for deposit.
Pride Staffing- Houston, Texas 04/2014- 05/2014
Accounts Receivables/ Customer Service Rep.
Answer phones, Responds to customer inquiries, update account information; reviewing previous inquiries and responses; gathering and researching information; verifying customer's understanding of information and answer. Maintain invoices, debits, and credits. Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Batson Children Hospital- Jackson, MS
Patient Care Technician 10/2002- 03/2014
Perform unit secretary duties, problem solving, schedule appointments; maintain patient information in Epic software system; work alongside doctors, nurses and other healthcare professionals to provide direct patient care in a variety of healthcare environments; assist patients with daily tasks; draw labs when needed
Jackson Medical Supply Company-Jackson, MS
Medical Billing and Coding Intern 10/2012-12/2012
Filed charts; prepared and mailed monthly statements; verified insurance information and patient deductibles; completed crossover claims for patients with secondary insurance
End Times Transport- Jackson, MS
Administrative Assistant 01/2005-12/2011
Duties include typing memos, taking payments and make payments on accounts, filing, answering multiple phone lines, verification of applicant’s personal information. Make and return calls as well as set appointments as needed
Mississippi State Hospital- Whitfield, MS
Certified Nursing Assistant 01/1995-10/2002
Assisted in providing direct patient care by taking vital signs; assisted patients with walking, cleaning, feeding, and hygiene; answered call lights; monitored patients and reported any changes
Education:
Virginia College, Birmingham, AL 2010-2012
Associate of Science in Healthcare Reimbursement
Jackson State University, Jackson, MS 2004-2006
Business Administration
Mississippi State Hospital, Whitfield, MS 1995
Certified Nursing Assistant Certificate
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