Project Manager Customer Service

Najia Zalmiyar

Snellville, GA *****

www.linkedin.com/in/najiazalmiyar

*****.********@*****.*** 678-***-****

Accomplished Human Resource, Payroll and Project Manager

Partner with Senior Management to Engage Employees

and Achieve Organizational Objectives

Goal-oriented leader and service provider known for applying exceptional communication, technical abilities, and customer service skills to provide innovative solutions for both clients and colleagues. Reliable and adaptable professional with experience managing full spectrum of human resource and payroll services functions. Perform with integrity and professionalism both as an individual and team member throughout fast-paced work environments.

Exceptional client focus, known for assessing and resolving wide range of issues. Highly organized and detailed, adept at providing administrative direction strategies critical to organizational success. Able to establish and maintain productive relationships across all organizational levels.

Core competencies:

Employment Law Payroll Law Training and Development

Project Management Relationship Management

Professional Experience

ADP NATIONAL ACCOUNTS, and MAJOR ACCOUNTS, WNSC, Pleasanton, CA 2000 – Present

HCM Consultant /Implementation Consultant, ProBusiness, ADP Workforce Now

Documented and completed tasks associated with client requests within established service levels and committed timeframes. Developed and managed project plans in accordance with client needs. Assisted clients with implementation of company policy changes / requirements as it related to updates required within an ADP application or output from an ADP application (PTO, GL, Imports, and reports). Guided and drove clients toward the best solution to meet business needs.

Facilitated client project meetings and presentations, including Subject Matter Experts (SME), ensuring timely and effective completion.

Conducted client meetings on new products, enhancements, process improvements, new services, key issues and resolutions, identifying, negotiating and managing client expectations to ensure high level of client satisfaction and retention.

Maintained and set up system features, running utilities and addressing technical issues to ensure client expected output was achieved.

Tracked client payroll processing, ensuring timely delivery of expected output, researching and monitoring issues associated with various ADP software applications and taking appropriate action to achieve client satisfaction.

Coordinated potential system enhancements or upgrades, assuring client data was current and within compliance.

Monitored and researched tax-related issues and provided status updates to clients within committed timeframe, eliminating possibility of tracers, penalty and interest imposed by tax jurisdictions.

Monitored client requests, communicating status of requests to clients within established timeframes, ensuring management awareness of key issues impacting client satisfaction.

Najia Zalmiyar *****.********@*****.*** Page Two

ADP NATIONAL ACCOUNTS, and MAJOR ACCPONTS, WNSC (Continued)

Served as client liaison and project manager for issues requiring internal ADP resources, assuring client expectations were met within expected timeframe.

Planned for future merger / acquisition and divestiture transactions, contributing to process re-engineering and enhancement projects internally and with clients.

Analyzed existing systems, interface requirements, and business processes, providing client with recommendation to meet business needs and driving client toward the best solution.

Understood client business issues and concerns and recommended and implemented appropriate solution, demonstrating ADP capabilities and ability to power the working world with comprehensive solutions that drove business success.

GEORGIA-PACIFIC CORPORATION, Atlanta, GA 1996 – 2000

Unisource Payroll Management 1997 – 2000

Managed all aspects of the Unisource payroll functions. Reconciled payroll and GL.

Partnered with ADP Diamond Bar division, processing wage garnishments, child support, and tax levies.

Worked with, and oversaw team of 10 members, successfully processing payroll for 17K employees.

Quality Assurance Analysis 1997

Created and developed quality assurance reports for payroll production, payroll accounting, wage attachments, and data processing teams.

Worked with IR group, inputting quality assurance reports in production.

Developed training classes for HRSC employees, ensuring effective report utilization.

Unisource Merger Acquisition Project Manager 1997

Converted Unisource payroll for bi-weekly cycle. Consolidated payroll processing from separate payroll locations to Georgia Pacific HRSC. Negotiated payroll cycle change with unions. Developed new Unisource forms, reports and Time / Attendance system.

Developed Unisource Payroll team, interviewing candidates for 8-payroll processor positions, 1 wage attachment, and 1 accounting position.

Conducted weekly meetings with Unisource and GP senior management, communicating status of conversion.

Payroll Accounting 1996 – 1997

Worked with Payroll Account department, as Project Manager, to assist with successful completion of year-end process.

Tested, developed, and distributed 80K W-2s using SAP system and assisted with W-2c processing and year-end reconciliations, ensuring all W-2s were delivered on time to employees.

Payroll/HR Management 1994 - 1996

Aaron’s Rent Inc, Atlanta, GA 1994-1996

Education

Bachelor of Business Administration, Double major: HR Management, Finance,

Georgia State University, Atlanta, GA; Major GPA: 3.8, Overall GAP: 3.5

Certifications and technical Skills

Certified on PC Payroll for Windows, HR Horizon, SAP, Report Smith, ProBusiness payroll platform, CRM, Clarify / Access, Certified on essentials of payroll, eStart, Maine, and Workforce Now platform.

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