Engineer Help Desk
Resume:
Chad Guiney
Land O Lakes FL 34639
Objective
Skilled and self-motivated Network Administrator/Systems Engineer seeking a position with growth, challenge and learning opportunities, utilizing my experience in networking, network troubleshooting and network administration.
Technical Skills / Certifications:
MCSE 4.0
MCSE 2000
CCA
MCSE 2003
MCP+Internet
CCNA
Software: Windows NT 4.0, 2000, 2003 and 2008 Server and Small Business Server, Active Directory, Exchange Server 5.5, 2000, 2003 and 2007. Windows 9x, 2000, Windows XP workstations, Linux, Postfix mail server, SAMBA, IIS, Microsoft ISA Server, Microsoft Proxy 2.0, SNORT IDS, Norton AV Corporate Edition, Viper Enterprise AV, Surf Control/WebSense Web Filter and SMTP SPAM filter and Citrix Metaframe Server 4.0 and 4.5 XenServer 5.5, XenApp 5.0 and 6.0, VMWare ESX 5.1, Kaseya Network Monitoring.
Hardware: HP, IBM and Dell server hardware, HP MSA and Dell Powervault SAN, CISCO switches/routers and CISCO PIX and ASA 5505 and 5510 firewall, N-Able technologies N-Central network monitor, Watchguard Firebox, Sonic Wall and other firewall appliances, Barracuda Backup and Barracuda Link Balancers.
Experience:
1/9/12 – 10/1/15
Harshany Technical Services Tampa, FL
Systems Engineer/Network Administrator
Providing IT services for JHS Capital Advisors’ end users and supporting branch offices across the U.S
Managed Hyper-V and Windows Azure environment for corporate headquarters servers, managed virtual servers in Microsoft Azure cloud environment for branch office Active Directory password management and headquarters DR purposes.
Deployed and maintained company DFS folder/data replication between company sites.
Creating various group policies for all computers for FINRA compliance.
Configured email server with rules and policies to comply with FINRA regulations.
Deployed and maintained secure wireless infrastructure using Network Policy Server (NPS) and RADIUS on Windows server 2008.
Deployed help desk ticketing system for financial advisors and JHS staff.
Deployed and maintained solutions knowledgebase for JHS IT staff and end users.
Migrated email system from local hosting company to Microsoft Office 365.
Setup and managed site to site VPN tunnels for remote offices.
Worked with RBC Dain Rauscher setting up other wealth management companies’ networks including WAN redundancy using Barracuda Link Balancers, remote access and L2L VPN using Cisco ASA 5505 firewalls and data backup solution using Barracuda backup servers.
6/13/10 – 1/2/12
The Launchpad Tampa, FL
Systems Engineer/Network Administrator
LaunchPad is an MSP based out of Odessa FL. My position was Lead Systems Engineer for The LaunchPad servicing small to medium sized businesses in Tampa and surrounding areas.
Duties Include…
Administering client networks consisting of physical desktops, servers and network devices as well as virtual environments using Citrix XenServer, Citrix XenApp and VMWare virtualization technologies.
Handling escalated support calls from help desk technicians for resolution.
Project work from on boarding of new clients and implementing new technologies for existing clients with information collected during quarterly business reviews.
5/09 – 4/10 Offsite Technologies Tampa, FL
Systems Engineer/Network Administrator
Manage, monitor and maintain small to medium sized business networks. This involved security, maintenance, data backups, physical and virtual server maintenance and Firewall management for security, remote access and site to site VPN connectivity.
P2V migrations of existing customer servers for migration into our Data Center facility.
Assisting in the management, monitoring and maintenance of 100 + Virtual Machines hosted on 6 different ESX 4.0 servers.
Assisting sales reps on sales calls to explain technical solutions offered by Offsite Technologies and answer technical questions for potential customers.
Taking escalated help desk issues from help desk staff and resolving them.
4/06 – 5/09 Physicians Independent Management Services Tampa, FL
IT Manager/Sr. Network Administrator
As the IT Manager of PIMS my duties included overseeing help desk staff for prompt and proper completion of help desk tickets, adhering to company policies and security standards for PHI, equipment purchases, employee time tracking as well as companywide training on new technologies and products deployed throughout the company.
Working closely with System Administrators at other hospitals and health care facilities to coordinate connectivity and access to patient data.
Working with other department managers and company directors to analyze current workflow processes and determine how the IT department can help make improvements.
Sr. Network Administrator
Server maintenance, deployments, upgrades and migrations. Active Directory, MS Exchange.
Setup and management of all firewall, network, remote access and site to site VPN connectivity.
Oversight of 200 + desktop computers and 12 servers for business critical applications and creation of Group Policies to meet CAP certification and HIPAA standards.
Creating and maintaining backup strategy for all business critical servers.
Setup and monitoring of all site to site VPN connections to branch office locations.
1999 – 2006 Keystone Computer Solutions Maplewood, MN
Senior Tech
Analyzing business/technology issues and developing effective solutions for many small/medium sized business and charter schools, training new techs on technical services procedures and assisting sales team with new business interviews. I also created a new process for tracking tech services customer information (computer/software inventory, Visio network maps and general info) that was secured with SSL and accessible to techs out in the field.
Sr. Network Administrator
Server administration: Installing, configuring and upgrading servers, conducting and verifying the validity of tape backups on servers, keeping current with updates and patches using WSUS with group policy, N-Able network monitoring appliance and MBSA, Managing user accounts, groups, Active Directory GPO’s, Sites and OU’s. Setup PKI for Keystone and Keystone customers for securing web and email communication.
Exchange Server Administration: Performed several migrations and new installations of Exchange 5.5, Exchange 2000 and 2003. Implementing various SPAM filtering and E-Mail security technologies. Disaster recovery planning. Securing OWA 2000/2003 with SSL for secure access and password management for remote users. Setting up and securing communication for RPC over HTTPS connectivity for remote mail access.
Network Monitoring: Managed Service Provider for Keystone and Keystone’s customer networks with N-Able’s N-Central network monitor. Used for network monitoring, generating individual node and executive summary usage reports. The service also provided patch management and security of mission critical servers and nodes.
Network Security: Installing and configuring managed antivirus suites from Trend Micro, Symantec and McAfee. Installing and configuring hardware and software firewall solutions such as CISCO PIX 501/506, Watchguard Firebox, Microsoft ISA Server and other 3rd party software firewalls, Secure VPN connectivity between sites and for telecommuters with IPsec and PPTP, Security through Windows Group Policy. Monitor IDS systems like SNORT, Black Ice and ACID for suspicious activity. Monitor and control inappropriate Internet usage with Surf Control Enterprise threat shield, Web and E-Mail filter software solutions.
Desktop support: OS upgrades/rollouts using desktop imaging solutions such as Microsoft RIS and Symantec Ghost Multicast Server, hardware upgrades, troubleshooting and new workstation installs.
Network Administrator
Maintaining Keysolutions Training Center classroom used for training Keystone consultants and outside company employees. This included creating, deploying and maintaining several workstations and server images, software installs and updates using Microsoft and 3rd party software. Hardware upgrades, maintaining internal network, Internet usage policies and remote connectivity for students for accessing homework files.
Consultant For 3M headquarters ITRC (1999 - 2000)
Answering help desk calls and users questions regarding software and hardware related issues. Log and respond to problem tickets in a timely manner. Configure printers, manage print queues, loading applications, computer hardware/software installation, upgrading and repairing.
Image/build and manage the deployment of HP and IBM hardware for mobile users and employees receiving upgraded PCs. NT 4.0 and Windows 2000 server setup and administration. Created an internal web server for ITRC WiseGuys group for centralizing IT resources and information.
1998 – 1999 KRS Computer and Business School Bloomington, MN
Help Desk, Network Support, Instructor
Help desk at the school as well as networking the student lab, administer the server and pc's in the lab, implement policies, security and help students with lab projects.
Built, configured and deployed PC's for new employees and helped network new classrooms to accommodate for the school's growth.
Certification instructor, teaching the Microsoft official curriculum to prepare students for the MCSE certification tests.
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