Customer Service Sales
Resume:
Wendy S Holland
Spring, Texas 77389
***********@*****.***
Resourceful Customer Serv ice/Inside S ales and Pr ocurement Specialist with 12 years of experience Demonstrates strong negotiation skills, sound judgment, and a talent for developing new prospects, while capitalizing on existing client relationships. Recognized as an effective liaison with solid sales, purchasing, and c ustomer service s kills. Proven ability to multi task, learn, master and apply new skills rapidly and with great success Office Manager: June 2015 Current ( Contract Position ) Sinister Customs, LLC.
Overseeing of daily operations, customer service, inside sales, procurement of materials, shipping/receiving, HR and payroll.
Purchasing/Planner July 2014 June 2015
Techmar Industries, LLC. – Spring, Texas
Review of Customer Drawings and Specifications for quoting process. Source Raw Materials and/or Outside Services required for Quote. Generate Estimates in ERP System, determining appropriate and required routing steps and labor hours, assign raw and purchased materials, and calculate margin to finalize pricing for quotation. Process Customer Purchase Orders and Verify Customer Specifications/Drawings. Generate Work Order from Quote for Fabrication/Machine Shop. Project Management of Jobs.
Systems Maintenance: Merging of Duplicate Parts in ERP System; Inventory Control of Consumables and Tooling for Shop; Maintain system and process compliance within Quality Management System Purchasing/Inside Sales August 2013 July 2014
Lone Wolf Manufacturing, LLC.
Review of Customer Drawings and Specifications for quoting process Determine machining, testing and/or treatment of materials per customer specifications. Source pricing and availability for material and outside services for both estimating purposes and live production. Enter quotes into ERP System with required materials and outsourced service steps. Review MTR's and Steel Mills to confirm material meets customer specifications.
Determine raw materials that require Charpy, Tensile, MPT, Vacuum Anneal, Q&T and/or HRC to meet customer specifications, and source the material meeting all required specifications. Source Copper Plating, Manganese Phosphate, Nedox, Xylan and Plasma Nitride as required. Source gun drilling, honing, and other specialized outside services as required. Adjust inventory to designate correct amount of material to job for costing and remaining materials to stock for future inventory checks.
Source various types of material per customer spec: Inconel 718, BECU Copper, Titanium, Aluminium T6, Austenitic and Martensitic and other grades of Stainless Steel, Carbons and Alloys per AISI, ASTM and API specification requirements of customer specs.
Wendy S Holland
25142 Butterwick Drive
Spring, Texas 77389
***********@*****.***
Technical Inside Sales January 2012 August 2013
National Oilwell Varco Mission Products – Tomball, Texas Prepare estimates/ quotations from Customer Specifications, Bid Packages and/or other information. Assist customers with technical information that includes NACE, ASME, ASMI, WGA, UL and AGA type carbon steel valves, industrial closures with specifications to meet industry standards, providing necessary information for materials, customer follow up, instrumental in exceeding monthly sales goals. Technical Inside Sales/P urchasing February 2007 January 2012 Delta Composites, LLC – Spring, Texas
Estimate and prepare sales quotations for new and existing customers from customer blueprints, specifications and bid packets.
Maintain customer base to ensure repeat customers, provide availability of items in stock and procure material from suppliers (both international and domestic), as needed for existing/upcoming projects. Provide sales tracking and status updates to customer(s) Negotiate freight tariffs with LTL and dedicated freight carriers. Accomplishments include:
Instrumental in exceeding monthly quotas and achieving $16.5M+ in annual sales.
Provide exceptional customer service to retain and expand business customer relationships.
Work with vendors to find an optimal balance between cost, quality, and delivery timelines.
Monitor scheduled shipment dates and liaise between company and freight companies to ensure timely delivery.
Contact customers following sales to ensure ongoing customer satisfaction and address any complaints.
Negotiate freight tariffs and discounts for company and maximize cost savings for freight shipments. Office Manager 2 005 2007
Myers Plumbing Services – Spring, Texas
Prepared proposals, estimates and quotes, and scheduled technician calls. Managed incoming telephone calls and addressed all customer inquiries, complaints and/or concerns, based on priority and urgency of customer’s specific needs. Processed accounts payable and receivables.
Customer Service Manager/Accounts Receivables/Purchasing Assistant 1 998 2005 Milton Frank Plumbing Co., Inc., Spring, Texas
Managing and maintaining customer base. Overseeing quality assurance of service and/or repairs. Managing a team of (3) CSR’s. Directing technicians of calls, status of calls and addressing complaints and compliments of technicians, while on the job site. Assist with purchasing of fixtures and/or repair parts. Customer Service/Administrative Assistant 1997 1998 Texas Extrusion Company, Inc., Houston, Texas
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