Customer Service Representative

Qualifications Summary

Experienced: Customer service professional with 4+ years of experience in retail sales and construction

Skilled: Strong administrative and computer skills, including MS Office, data entry, technical support, file and information management

Efficient: Adept at handling multiple tasks in a fast-paced environment

Professional Experience

2013-14 D.O.E. - Office of Pupil Transportation Queens, NY

Dispatch Office Assistant

●Manage bus routes and rescheduling issues

●Maintain communications between schools, bus companies and parents

●Manage office filing and administration

●Perform data entry and retrieval

2011-12 Bryant Better Builders Yonkers, NY

Customer Service Representative / Warehouse

●Provide excellent customer service and support

●Oversee file management and office administration

●Inventory and warehouse supervision, including heavy lifting

2009-10 Sandbox Pack & Ship Resource Center Brooklyn, NY

Customer Service

●Provide customer service, including shipping, copy, fax and print support

●Shipping and receiving, logistics, package preparation and mail distribution

●Handle sales and cash register

2008-10 Law School Admission Council New York, NY

Proctor/Room Supervisor

●Perform identification verification and fingerprinting

●Monitor and instruct examinees on policies and procedures set forth by LSAC

●Provide daily written reports to faculty

●Distribute exams and course materials

2008 Staples New York, NY

Customer Service Representative/Technical Department

●Customer service and sales representative

●Provide diagnostic support, software installations, technical support

●Stock and manage inventory

Education

2012 – present Ashford University

Organizational Management Program

● 67 credits obtained towards degree, expected completion in 2016

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