Customer Service Representative

WESSA MILIEN

**** ********* **

North Lauderdale, FL 33068

Phone: 9-54-275-****

***********@*****.***

Objective

Seeking the position as a Customer Service Representative in a reputed organization to improve in various aspects and benefit the company in turn. The transferable and interpersonal skills earned from my previous work experiences to benefit me in my prospective work.

Education and Training

Florida Career College Lauderdale Lakes, FL 2007 2009 Medical Office Administrator

Employment History

Keolis Transit America

Customer Service Rep.

Fort Lauderdale, FL 2015 2015

Provide a high level of customer service the customer. Working on the and in person to provide information about travel plan for customer. This involve giving information about arrival and departure times, rental, and public transportation. Community Connect M iami, FL 2014 2015

Customer Service Enrollment Specialist

Assist consumer with profile creation and update. Assist consumer with explanation of eligibility determination walk through the enrollment process with the beneficiary, including data input provide enrollment and/or outreach services at kiosks and booths at local businesses and community organizations. Provide general customer service make referrals to other community organizations and services follow all approved standard operating procedures and other applicable state and federal regulations effectively communicate with both internal and external clients consistently provide accurate and timely documentation of daily activities and results participate in training sessions required.

UFCW Local 23 M iami Garden, FL 2011 2014

Organizer

Engage workers to take action to win a voice in the workplace. Probe and start organizing programs. Develop worker committees and conduct house calls to workers. Develop strategies to engage non union workers in campaigns with members, the community, political allies and constituents. Walmart Lauderdale Lakes, FL 2009 2012

C ashier

Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise. Developed ability to work in a fast paced atmosphere. Maintained excellent client relations and developed client rapport Diplomatically resolved customer complaints on as needed basis. LANGUAGES

Creole, English

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