Customer Service Manager

Location:

Dallas, TX

Posted:

January 19, 2016

Contact this candidate

Resume:

Candace E. Fitzgerald

***** ************ **.#**** *******, TX 77067 *******.************@*****.*** 713-***-****

Objective

Candace E. Fitzgerald is a highly motivated, detail-oriented professional with 10+ years experience. She has extensive experience in client relations and has strong interpersonal skills. She excels in critical deadlines and multi-tasking. She relates well with people from all levels of an organization while maintaining strict confidentiality. Candace is currently seeking a long term and stable position in a new location.

Professional Experience

Premier GPS – Houston, TX

Office Manager – 04/2015 – 11/2015

Provided light accounting services for the daily transactions.

Provided excellent customer service during both in and outbound calls.

Received and scheduled service calls.

Coordinated service calls with on duty technicians.

Created invoices and entered payments received and sent in Peachtree software.

Assisted with various projects for the salesmen and company transactions.

Maintained office and ordered supplies.

University Cooperative – Austin, TX

Web Order Processor, 11/2010 – 2/2011, 11/2012-2/2015 (SEASONAL)

Provided excellent customer service to customers on sales floor.

Organized and prepared outgoing merchandise for customers.

Identified duplicate, cancelled, and/or alternate textbook orders and corrected incoming orders.

Verified accuracy of personalized merchandise orders and helped to resolve issues.

Processed online credit card transactions and shipped orders via USPS/UPS/FED EX.

Answered main customer service phone line.

Black Lava Vape – Kailua-Kona, HI

Office Manager – 06/2014 – 10/2014

Provided full accounting services for the daily transactions, payroll, and state taxes.

Provided excellent customer service during both in and outbound calls.

Ordered parts as needed, found vendors and better prices for the company.

Assisted with scheduling employees and store front responsibilities as needed.

Created invoices and ordered parts as needed.

Assisted with finding new locations and various purchases related to company expenses.

Maintained office and ordered supplies.

Candace E. Fitzgerald Page 2 of 4

MAXIMUS – Austin, TX

Team Supervisor/Tech /CSR – 02/2011-11/2012

Managed a team of 15+ employees and organized weekly meetings.

Graded calls for the team and provided feedback on how to better serve our customers.

Maintained records for the attendance and performance of the team and worked to resolve personal issues with employees.

Answered questions for call center agents on supervisor help line.

Handled and resolved escalated issues for customers and call center agents.

Resolved advanced problems for customers and escalated known issues to appropriate agents.

Provided vital information and resources for recipients, ensuring that they could obtain benefits.

Informed recipients to help create a better understanding of the services available to them.

Identified errors and resolved issues regarding recipient cases and benefits.

Your Jeweler – Houston, TX

Apprentice – 04/2010 – 11/2010

Created wax molds for custom jewelry orders.

Provided excellent customer service while on the sales floor.

Set up display cases for start of business every morning.

Transported and sold gold and other precious stones for owner.

Purchased office materials, raw materials, and jewelry.

Created several systems for organization which allowed for maximum productivity.

Maintained customer databases.

Watch Hospital– Houston, TX

Salesperson – 06/2009 – 04/2010

Handled conflict resolution with dissatisfied customers.

Called out to customers with estimates for repairs and up sold optional additional repairs.

Explained potential problems and necessary repairs to customers.

Provided excellent sales and customer service and made recommendations for maintenance.

Maintained customer and sales databases.

Quickly grasped many complicated part and filing systems associated with the industry in order to better inform customers and assist the watchmakers.

Echo Communications – Houston, TX

Call Center Agent – 06/2006 – 05/2009

Answered phones and relayed messages for businesses and medical practice after hours.

Relayed appropriate messages to the on call personnel in a timely manner.

Maintained positive and professional attitude while providing customer service in emergency situations.

Performed data entry for customer profiles and the on call scheduling system.

Maintained information in customer databases.

Candace E. Fitzgerald Page 3 of 4

Educational Qualification

H.S. Diploma (with honors), 2002 Languages: Spanish I-IV

Scarborough h.s., Houston, TX

GPA: 3.6

University of Houston, Houston, TX - 2002-2003

Major: English

GPA: 3.5

Austin Community College, Austin, TX - 2012-2014

Major: English

GPA: 3.8

Technical Summary

Software: ms office suite (98-07), lotus notes, adobe, quickbooks, Peachtree

Environments: windows 98/xp/me/vista/7/Html

Honors Received

National Honor Society: Member since 2000.

Beat The Odds Scholarship: Granted in Houston, TX 2002. This award is given to children who have overcome tremendous personal hardships in order to further their educations.

Brown Scholarship: Granted in Houston, TX 2002. This award was granted to me as a prize for an essay I wrote about overcoming personal hardship.

Congressional Honor: Granted in Houston, TX 2002. This note was granted in recognition of excellent performance at my high school graduation.

Best Call of the Month, MAXIMUS: Granted by Maximus in June 2011. This award was granted in recognition of outstanding customer service.

Best Call of the Month, MAXIMUS: Granted by Maximus in May 2012. This award was granted in recognition of outstanding customer service.

Candace E. Fitzgerald

13502 Northborough Dr.#1007 Houston, TX 77067 *******.************@*****.*** 713-***-****

Professional References

Craig Graves, Owner

Premier GPS

10500 Northwest Freeway #206

Houston, TX 77092

281-***-****