Customer Service Administrative Assistant

JANETTE CONTRAGUERRO SAMPSON

** ****** ******, ********, ** 26003

Cell: 304-***-****

***********@*****.***

Dedicated and focused Administrative Assistant, who excels at prioritizing, completely multiple tasks simultaneously and following through to achieve departmental goals. Seeking a role of increased responsibility and leadership. Advanced MS Office Suite knowledge

Accounting/payroll

Medical Terminology

Billing and coding

Insurance eligibility verifications

Strong interpersonal skills

Dedicated team player

Strong problem solver

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. 07/2013 to 03/2015

DR. MICHAEL J. GRUBLER

Wheeling, WV

Business/Office Manager

Managed team of seven professionals.

Reduced and controlled expenses

Defined strategy and business plan

Developed and instituted employee benefit package

Streamlined new computer system and mailing system Created and approved financials including past due accounts Liaison between doctor and employees.

06/2008 to Current

WHEELING HOSPITAL, INC.

Wheeling, WV

Secretary

Observed strict confidentiality and safeguarded all patient-related information. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed and scanned reports Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. Coordinated new patient referrals

Responsible for all Insurance authorizations and scheduling Coding and posting of charges in several different programs 01/2001 to 10/2006

SISTERS OF ST. JOSEPH, INC.

Wheeling, WV

Assistant to Advancement Manager

Ensured timely and accurate reconciliations of all contributions Drafted excel spreadsheets of all reconciliations

Managed all computer systems and updated software

Planned and organized Annual Spaghetti Dinner and other fundraisers BACHELOR OF SCIENCE: NUCLEAR MEDICINE 2007

Wheeling Jesuit University

Recipient of Presidential Scholarship

Nuclear Medicine Certification

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION

Contact this candidate