Management Project

SHESH KUMAR

*************@*****.*** +1-647-***-****

An experienced and highly motivated Business Analyst and Project Management professional, with over 5 years of experience in Process Improvement, MIS Reporting, Analytics, and Operation with ITIL V3 certification. In-depth knowledge of SDLC, Project planning, Change Management, Incident Management, Implementation, and Execution. Has a proven record in the analysis of complex business needs, managing quality assurance for existing & new products, planning and designing of business processes with vast experience in agile development methodology, process analysis and workflow development for integrated & automated solutions.

EMPLOYMENT HISTORY

Business Developer

SU-Mitra. Toronto, Canada (June 15 – Present)

Building sound, lasting, working relationships with key partners and clientele.

Analyze industry market intelligence in relation to market trends & future product development

Research and develop Business model for the project and present same to the investors.

Business Analyst (Program & Project Service Management)

Accenture Private Ltd. Bangalore, India (May 14 - Nov 14)

Designed and implemented an automated Resource Management Solution(RMS) process tool, increasing stakeholder clarity and reducing onboarding process time by 60%

Developed financial and staffing plans, enhanced Service Oriented Architecture and integrated RMS processes with these capabilities thus, increasing efficiency by 26%

Redesigned the project initiation process and integrated IT Committee and Executive Leadership Team oversight, providing immediate visibility and transparency improvements for all IT-related projects

Managed financial reports, project forecasting and continuously evaluated business plan feasibility

Worked directly with European clients and provided feasible project solutions.

Tools Used: SharePoint, MS Project, MS Access, BMC Remedy, ITSM, MS Office, InfoPath, Lotus Notes

Business Analyst (Software Services on agile methodology)

Hewlett-Packard Inc. Bangalore, India (May 10 to Oct 13)

Engaged clients to gather software requirements, and ensured alignment with development teams; Maintained business requirements and provide suitable agile system based solutions.

Translated stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams for 5 projects

Resolved critical client escalations through effective negotiations resulting in savings of $300K for HP

Enforced ITIL service transition principles and change management best practices into the projects

Conducted 5+ levels of testing including functional, regression, user acceptance, integration, and performance to increase accuracy of deliverables by 50%

Developed customized tools & process plans for the key projects thereby increasing efficiency by 77%

Managed business relationship with North American, EMEA and Asian clients.

Conducted third party vendor analysis and supported maintenance of key vendor relationships

Won HP Recognition Award for maximum UAT sign offs and exceptional escalation resolution

Tools Used: DEVTrack, RADIA, MS Project, HPQC, HP Submission Reporter, VM Ware, SCCM, VB Script

Server System Senior Specialist

IBM, Bangalore, India (June 07 to Nov 07)

Managed, analyzed, and resolved remote network issues by providing continuous support to team and clients and received ‘Best Performer - Quality Award’ for active engagement and performance

EDUCATION

Masters of Information Technology, Swinburne University, Australia (2008 - 2010)

Bachelors of Computer Applications, PESIT College, Bangalore, India (2003-2007)

ITIL V3 Certified (Foundation Certificate in IT Service Management) (Year 2012)

ADDITIONAL INFORMATION

Founder of Esevas Enterprise, an online database of religious institutions across India (2012-2014)

Worked as Store Manager at Movenpick and as a Retail Manager with Spotless Australia (2008-2010)

Passionate hiker, certified by the Himalayan Mountaineering Institute, India

Enthusiastic programmer with knowledge of VB Script, PHP,LINUX, C, C++, JAVA, .NET, WORDPRESS,XENAPP

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