Customer Service Assistant

Carina Elise Miller

**** ******** **.

Falls Church, VA 22043

C) 202-***-****

E-mail: ********@*****.***

Profile:

I am an Administrative Support Specialist and Executive Assistant adept at administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. I currently work at the Small Business Administration (SBA) under Supervisory and Enforcement located in Washington DC. I specialize in the creation and formatting of presentations to be shown at conferences around the country and at editing official documents for signature by the Administrator.

Federal Government and Private Sector Experience:

Small Business Administration – MAAG – Full-Time – Junior Analyst/Research Assistant

Washington DC 6/2015 – Present

My current client:

Debra Mayer 202-***-****; SBA Headquarters 409 3rd St SW, Washington, DC; *****.*****@***.***

I provide support services for the Chief of Supervisory and Enforcement, producing reports of lender activities and compiling, formatting, binding, and hand-delivering an average of 20 complete, high-quality binders to attendees of bi-monthly Lender Oversight Committee meetings. I provide the PowerPoint presentations used. I also complete administrative projects including reports and publications into finished, comprehensive documents..

Small Business Administration – Brillient, Inc – Full-Time – General Clerk III

Washington DC 1/2015 – 6/2015

Performed clerical support duties, such as sorting and filing mail, cards, invoices, receipts or other records, collected information for particular report formats, maintained files, made and checked calculations, posted data into computer system, compiled statistical data, prepared and sorted correspondence, completed forms and checked for accurateness, answered phone calls and customer queries. (Previously held this position as a Volunteer Student Intern from 9/2014-1/2015 – Only difference: Served as CFC Keyworker Fall 2014 - spring 2015 until I became a contractor.)

Small Business Administration – Full-Time – Volunteer Student Intern

Washington DC 9/2014 – 1/2015

Served as the Combined Federal Campaign (CFC) Keyworker for the Office of Surety Guaranty during the fall of 2014: interacted with high ranking officials and Presidential Appointees at a level where we could share ideas and thoughts and develop opportunities for exposure and increased donations.

CJM, Esq – Part-Time 20 – Paralegal/ Legal Secretary

Austin, TX 6/2002 – 1/2015

Enhanced attorney effectiveness by developing case information, evidence, and settlement options; tracking cases; supporting attorney’s trial proceedings. Corporate Law

IBM – Manpower, Inc. – Full-time – Executive Administrative Assistant

Austin, TX 2/2010 – 4/2011

Worked remotely to provide administrative services for 25 executive-level clients (I was located in Austin, TX and my clients live and work globally from New York, Florida, and California, as well as overseas). I managed each client’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips, making thousands of travel arrangements (airline, hotel, ground transportation, etc.) via the electronic travel management system. Coordinated thousands of meetings and conferences, not only the space used but also ensuring that the tools needed were provided even though I was usually several hundred miles away. Upon their return home, I processed thousands of travel expenses and reimbursements and produced financial reports. While working from home I allowed clients’ access to my personal cell phone and managed the environment to meet professional standards at all times.

Pragmatics, Inc. – Full-Time – HR Assistant/Receptionist Coverage

Washington DC 11/2006 - 7/2007

Provided administrative support to the Human Resources Director on all personnel matters and assisted with payroll processing.

Technical Skills:

Office Skills:

Office Management, Records/Forms Management, Database Administration, Documentation, Internet Research, Improvement Plans, Mail, Accountable Property, Efficiency, Customer Service, Spreadsheets/Reports, Event Management, Calendaring, Proofreading, Employment/Labor Laws, HR Policies, Conflict Resolution, Procurement, Property Management, Analyze Databases Front-Desk Reception, Executive Support, Travel Coordination, Employee Training, Payroll Processing, Data Entry, Expert: Correspondence, Budget, Special Projects, Self-training

Computer Skills:

Type 108 WPM, Microsoft Office, Quickbooks, Westlaw, Lender Portal, E-TRAN, CHRON, PIMS, SNL, ELIPS, SendThisFile, Lotus Notes, Travel Voucher, Colson, SharePoint, AR/AP, LexisNexis, Concur, Oracle, SAS

Education:

I am currently attending Northern Virginia Community College and will graduate this spring with an Associate of Science in Business Administration. I excel in all Accounting and Business courses and have completed 9 semester hours of advanced English courses.

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