Customer Service Manager

David Hinton

*********@***.*** **** West Maryland Ave. #1014 Phoenix, Az. 85015 602-***-****

Goal

Secure a career in Operations management in the logistics industry based on my extensive skills and background.

Skills

Various computer skills

Hold fully endorsed Class A CDL

Doubles/Triples Endorsement

Hazmat Endorsement

Tanker Endorsement

Forklift Certification

Clean driving record

DOT/ Safety trained with 100% compliant audits

Driver trainer

Microsoft Word and Excel

Ability to multi-task and analyze situations and implement resolve

Experience

Central Transport Int. 2005-2015

City Driver – Phoenix, Az. - 09/2014 – 10/2015

Performed daily equipment inspections and took action to resolve any safety issues

Delivered local freight up to 18 stops a day in a timely fashion without incident

Freight handling on dock including loading and unloading inbound/ outbound loads

Operations Supervisor / Activity Center Manager - September 2005 to 09/2014 - Cheshire, Ct

Managed inbound and outbound break/bulk freight operation for region.

Managed activities of drivers to ensure all current D.O.T. regulations standards were compliant.

Involved in route planning to ensure efficient driver productivity

Scheduled customer appointments to ensure timely delivery up to 50 a day.

Dispatched drivers to meet effectively meet company and customer needs.

Interacted with customers to solve any issues that occurred with freight or the service.

Processed actions to correct any returned OSD, refused or damaged freight issues.

Managed and monitored financials to ensure good P&L’s and meet proper performance standards based on KPI’S

Ensured safety guidelines were adhered to by drivers and dock workers up to 40 employees with no incidents

Worked closely with terminal manager to ensure continual efficient operations and ensure company performance indicators and develop action plans to continually improve operations

Interviewed potential new employees in the hiring process

Onboarded and trained/orientated new hire drivers including performing new driver road tests

Performed daily equipment inspections and took action to resolve any safety or repair issues with maintenance shop that occured.

Executed and monitored KPI’S to ensure efficient operations

Customer service calls including complaint resolution

Managed driver issues and implemented resolutions as warranted

Monitored and performed freight inspections and did corrections as needed

Owner Operator 2003 to 2006

Education

Culinary school – Graduated with Degree - 1987

Driving school – Graduated with Cdl A license - 2002

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