Customer Service Mechanical Engineering

Toni Michelle Gatling

**** ********* *****

Durham, NC 27712

919-***-**** H /C 919-***-****

*************@*****.***

SUMMARY: A multi-faceted team member with 18 years in the manufacturing, pharmaceutical arena. Expertise encompasses execution of high volume customer service and support activities. A productive team member possessing highly developed organizational and communicative skills, a strong customer focus, and the demonstrated capacity to achieve objectives as established. Ability to quickly analyze production problems and determined what changes to make according to the troubleshooting guidelines.

EDUCATION

Hertford County High School – Ahoskie, NC 1989

PROFESSIONAL SKILLS AND DEVELOPMENT

Microsoft Word, Access, Excel, and PowerPoint, Problem Solving, Organizing/Planning, Technical Aptitude, Customer Service, Leadership Skills, Project Leader, Problem Solving Certification

PROFESSIONAL EXPERIENCE

SHIPMAN TECHNOLOGIES, DURHAM, NC 7/2015 - Present

Assembly Technician I

Installs, maintains and repairs electronic systems including traffic control, radio communications, process control and instrumentation, telecommunications equipment and circuits, and the computer components of those systems.

Reviews and updates plans and specifications for process control, instruments, and electrical systems as needed

Work in a fast-paced assembly setting

PARATA SYSTEMS, DURHAM, NC 1/2007 – 12/2014

Sr. Lead Assembly Technician (Pharmaceutical)

Provide excellent customer service, by fulfilling customer Canister orders by their due date.

Provided productive customer relationships

Applied advanced technical knowledge of mechanical assembly principles, analyzing, and determining assembly problems

Performs a wide range of production processes including but not limit to: wiring, component, installation, cable assembly and the assembly of complete units. Assembles fabricated parts at floor stations as required

Ensures dimensional specifications on the assigned products are correct to product specifications. Performs functional testing as part of the production activities and quality assurance audits. Utilized the computerized maintenance management systems for inventory control and work scheduling.

Tests and calibrates parts and mechanisms to meet tolerances and product specifications. Uses hand tools and power tools to assemble units according to product specifications. Identifies units that fail tests or tolerance levels and repairs as necessary.

Support the engineer and design team with design, test, fabrication, modification, and assembly of electro-mechanical systems.

Read and interpret mechanical engineering drawings and pneumatic schematics.

Exhibited and mandated safe working and housekeeping practices to the team.

Provide training, leadership, development for assembly staff

TELEFLEX MEDICAL – DURHAM, NC 1996 – 2005

Level 3 Assembler (Pharmaceutical)

Customer service experience with our external and internal customers

Work independently and as a team member to meet operational deadlines

Quality Control Expert

Clean Room

Problem solving line coordinator

Provide employee training and organize all associates on SOP and productivity

Assist in packing, shipping and packing

Hold safety and efficiency meetings with employees, which will in turn provide excellent customer support to our customers.

Knowledge of GMP’s (Good Manufacturing Practices)

Perform every duty on the assembly line with 100% efficiency

Perform major and minor line clearances

Knowledgeable in identifying, analyzing and resolving issues of products that do not meet quality specifications.

Assemble disposable staple guns used in medical surgeries

Operate a robotic loader and two different sonic welding machines

Help in coordination of product flow in efforts to achieve production goals for our customers.

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