Quality Assurance Engineer
Resume:
PATRICK L. HAMILTON
Yukon, OK 73099
Email: ***.********@*****.*** - Ph: 317-***-****
SUMMARY
Product Quality Assurance Engineer / Management Professional with significant experience working in high technology environments (disc drives, aerospace, A/V, Oil & Gas) within large and small corporations. Expertise in product quality assurance engineering, test engineering, SOP/WI’s creation/adherence, customer interfacing, new product introduction, and project/people management. I am looking for an opportunity that leverages my strong management, operations, and interpersonal skills in a growing company that values strong work ethic, customer service and high integrity.
PROFESSIONAL EXPERIENCE
DURACOATINGS INC. (Oklahoma City, OK) 2015 – 2016
Sr. Quality/Safety Engineer (10/2015 – 1/2016)
Identified & resolved on-site injury investigation report/process deficiencies.
Process mapping conducted to help eliminate redundancies.
Part of a small team conducting product samples for major customer qualifications.
Customer interface for any/all product issues.
SEAGATE TECHNOLOGY, Indianapolis, In 2014 – 2015
WW Quality Assurance Engineer (1/2014 – 9/2015)
Responsible for overall quality of four (global) disc drive reconfiguration sites regarding product quality.
Completed overall site bring up to production ready.
Develop/maintain quality SOP/WI’s for all sites.
Support external customer visits, resolves issues at the 3rd party to assure customer satisfaction, managed projects that align to 3rd party quality systems with those of Seagate.
Identifies customer issues, conducts analysis of the issues to determine root cause, drive corrective action process.
Support 3rd party with regulatory reviews/audits.
ROLLS ROYCE CORPORATION, Indianapolis, In 2010 – 2014
MRB Quality Engineer (12/2010 – 1/2014)
Disposition production released, non-conforming purchased, and RR Corp. fabricated material submitted to the Material Review Board with emphasis on customer satisfaction.
Monitor cause and corrective action of purchased and fabricated non-conforming material. Confirm corrective action implementation.
Monthly MRB crib audit reviews.
Assist in preventing quality escapes by placing serial number liens on all parts requiring a repair order.
Assist in monitoring compliance within Mfg. inspection areas.
Make quality decisions on visual non-conformances daily.
Interface with DCMA (Defense Contract Management Agency) on piece part quality issues.
ESCIENT (A Division of D&M Holdings), Indianapolis, In 2001 – 2010
Director of Operations (3/2008 – 7/2010)
Responsible for daily operation of Global Product Repair and Customer Support.
Manage a team of repair technicians, technical support technicians and buyer/procurement activities. Provide work instructions, changes, etc.
Interface with China manufacturer regarding product orders and shipments.
Maintain product configuration per SKU (37 product configurations).
Perform yearly employee performance evaluations.
Provide motivation/leadership to obtain goals (production, cost savings, etc.).
Responsible for new product introduction into the factory (material, test, etc).
Provide on-going training for department employees.
Senior Product Quality Engineer (8/2001 –3/2008)
Interfaced with third party development organizations on supplier quality, component engineering and manufacturing issues through a cross-functional team.
Established and maintained manufacturing SOP’s.
Interfaced with contract manufacturer on manufacturing, component and quality issues.
Managed all product regulatory qualification activities.
Developed product repair process/procedures and provided appropriate training.
Developed and tracked all RMA activities and implemented corrective actions.
Performed operations audits at contract manufacturer (process and documentation).
SEAGATE TECHNOLOGY, INC., Oklahoma City, Oklahoma 1990 - 2001
Senior Product Assurance Engineer (Core Team) (1/1999 – 8/2001)
Represented the entire Quality/Reliability organization (approx. 60 employees) on the product development Core Team.
Managed the successful qualification and launch of disc drive products for volume production and in target customer applications.
Ensured that proper documentation was completed from all quality organizations (supplier quality, product assurance, and component (mechanical and electrical) quality.
Maintained on-time product launch schedules.
Prepared project status reports and communicated such to Executive Staff on a weekly basis.
Assisted in identifying proper configurations and requirements for all product test beds (approximately 4000 disc drives).
Facilitated and resolved product failures and issues with a cross-functional team of engineers and managers. Documented/tracked all issues & resolutions.
Worked transition plans from design facility to Far East volume manufacturing site.
Assigned resources as needed to complete qualification process.
Performed ISO9000 internal audits.
Large OEM customer focal point for all quality related issues.
Senior Product Assurance Engineer (3/1997 – 1/1999)
Developed, planned and executed product qualification test activities including customer interface qualifications.
Developed common work/test procedures between three US and one Far East manufacturing locations.
Developed common reporting formats between four manufacturing sites.
Negotiated qualification requirements and schedules with key OEM customers and executed agreed upon plans.
Developed and implemented customer qualification schedules and tests procedures while maintaining customer expectations and requirements.
Worked with key OEM customers to identify and procure lab equipment required for joint qualification tests.
Identified equipment and resources needed for successful completion of qualification testing within a budgeted timeline.
Developed ISO departmental documentation & performed ISO9000 audits.
Product Assurance Engineer (11/1993 – 3/1997)
Developed and implemented HALT (Highly Accelerated Life Test) testing which included detailed work instructions.
Provided daily work instruction for lab technicians.
Performed and managed all post production qualification of Engineering Changes and subsequent customer qualifications.
Developed ISO departmental documentation.
Customer Quality Engineer (9/1992 – 11/1993)
Provided direct communication with external customers.
Facilitated conference calls and program qualification reviews.
Represented Seagate to all external customers in response to all product specific issues regardless of origin.
Communicated all product issues to customers on a regular basis.
Provided responses to all customer requests concerning reliability, engineering, and quality issues.
Manufacturing Engineer (5/1990 – 9/1992)
Responsible for failure analysis of customer returned disc drives and providing detailed responses to customer inquiries.
ACCOMPLISHMENTS
I became the on-site designer (expert) in the implementation of HALT testing at OKC Seagate Technology. Test philosophy was subsequently implemented to other departments/sites within the company.
Third member of Seagate Technology OKC division selected for “Core Team” Quality/Reliability Department leadership representation for new product qualification/test/far east transfer/volume production.
Developed and implemented common qualification reporting scheme for Seagate Product Assurance across three separate sites (test status, issues, and corrective actions).
Through my documented procedures, I was able to reduce Escient repair turnaround time from seven days to one.
Implemented all field reporting schemes for Escient regarding product returns, failure rates, failure trends, etc.
As an employee of Seagate Technology, was a member of their internal ISO9000 audit team which conducted monthly audits.
Complete site build up for Seagate reconfiguration center to production.
Developed site specific SOP/WI’s for worldwide reconfiguration centers.
Attended college on a full basketball scholarship.
EDUCATION
Bachelor of Science – Electronic Technology ; Cameron University, Lawton, Oklahoma
Associate Degree – General Science ; Lindsey Wilson College, Columbia, Kentucky
REFERENCES – Available upon request
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